Dear John,Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconveniences you encountered during your stay at our hotel. We strive to provide a comfortable and enjoyable environment for all our guests, and we regret that we fell short of your expectations on this occasion.Regarding the cleanliness of your room, the lack of towels, and the unpleasant odor, we deeply apologize for the oversight. We understand how important it is to provide a pristine and fresh room for our guests, and we take these matters very seriously. Our housekeeping team has been informed, and we are taking immediate steps to address the issues you raised to ensure that this does not happen again in the future.Additionally, we apologize for the slow check-in process and the apparent unresponsiveness of our staff member. This behavior is not reflective of our usual standards, and we are investigating the matter further to understand the circumstances surrounding this incident. Rest assured, we will take appropriate measures to prevent such instances from recurring and will provide additional training to our staff to ensure a more efficient and attentive service for our guests.We genuinely appreciate your feedback as it helps us identify areas for improvement. As a gesture of goodwill, we would like to offer you [compensation or a complimentary service]. Please let us know the best way to reach you so that we can discuss this further.Once again, we apologize for the inconveniences you faced during your stay. We value your patronage and hope that you will give us another opportunity to serve you better in the future. If you have any further concerns or questions, please do not hesitate to contact us directly.Warm regards,Pranav PatelAlvin Extended Stay

Dear Sherry Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your satisfaction is of utmost importance to us, and we appreciate your candid comments, as they help us identify areas for improvement. Regarding the condition of the driveway, we regret that it fell short of your expectations. We are aware of the issue and are actively working on repairing the craters to ensure smoother access for our guests. We understand how frustrating it must have been, and we apologize for any inconvenience caused.We are also sorry to hear that you found the beds uncomfortable. Guest comfort is a top priority for us, and we apologize if our beds did not meet your expectations. We will take your feedback into account and explore ways to improve the sleeping experience for our guests.Regarding the ice machine, we apologize for the inconvenience you faced. It is unfortunate that it was unplugged during your stay. We will address this issue with our staff to ensure it doesn't happen again in the future. We appreciate you bringing it to our attention.Furthermore, we deeply regret the discrepancy in our breakfast service. We apologize for not meeting your expectations in this regard. We are currently reassessing our breakfast offerings to ensure they align with our advertised amenities. We understand the importance of providing a satisfying start to the day for our guests and will make the necessary improvements.We appreciate your valuable feedback, as it allows us to make necessary improvements and deliver a better experience for future guests. We hope that you will consider giving us another opportunity to exceed your expectations should your travels bring you back to our area. Please feel free to reach out to our management team directly, and we will be more than happy to assist you with any future bookings or concerns.Once again, we apologize for the inconveniences you faced during your stay, and we appreciate your understanding.Warm regards,JaneAlvin Inn Extended Stay

Dear Darryl,Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your recent stay at our establishment. We understand that a clean and well-maintained environment is crucial for a pleasant guest experience, and we regret that we fell short of your expectations.Regarding the potholes in our driveway, we apologize for any inconvenience they may have caused. We are aware of the current condition and are actively working to address this issue. We appreciate your patience as we strive to make the necessary repairs to ensure a smooth and safe parking area for our guests.We also apologize for the cleanliness issue you mentioned in the bathroom. Our housekeeping team is responsible for maintaining the highest standards of cleanliness throughout our premises, and we regret that this was not reflected during your stay. We have addressed this matter with our staff, and additional training will be provided to ensure such oversights are avoided in the future.We understand that our competitive pricing may be one of the few advantages of our establishment. However, we want to assure you that we are committed to continually improving all aspects of our guest experience, including the maintenance and cleanliness of our facilities.We appreciate your feedback as it helps us identify areas where we can make immediate improvements. We hope that you will reconsider staying with us in the future, as we would welcome the opportunity to provide you with an enhanced and enjoyable experience.If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to reach out to us directly. We value your feedback and strive to make every guest's stay as pleasant as possible.Thank you for bringing these matters to our attention.Sincerely,Alvin Extended Stay

I'm sorry that's how you feel and we did not resolve because you informed us at check out time when it could've been resolved earlier. I checked all my security cameras and did not notice any people and my housekeeper informed me that you used the room and bathroom. so we can't process refund after you used the room and tried to resolve it in the morning after check-out. We are here for service 24/7 and resolve all our other guests problem whenever they have it.

I'm sorry that we couldn't check you in because we had power outage due to the winter storm.

Thank you, but if you had noticed correctly we have two buildings and one is being renovated. also i would not like to respond to someone who has not stayed or experienced our services. Thank you for trying. Also not forgetting to mention but this is a respectable property so i would not appreciate if someone judges our motel just by the look of it.

Thank you for your feedback. We will have our monthly pest control service people look into it to resolve that.