"Very disappointing experience from the moment we arrived. The self-check-in kiosks were not working for me and several other guests, which created a long line. To make matters worse, there was only one employee handling check-ins, so it took an unreasonably long time just to get our room.
Unfortunately, things did not improve after check-in. The room had a noticeable bad odor, and when we checked the bunk beds, there were old chips and debris underneath the mattress that looked like they had been there for a very long time. The cleanliness and overall upkeep were far below what I would expect from a family resort.
The water park itself was also underwhelming and poorly maintained compared to other indoor water parks we have visited. For nearly $500 per night, the value simply is not there.
The 4.2-star rating completely fooled me. Between the long check-in wait, lack of cleanliness, and disappointing facilities, this was one of the worst resort and water park experiences we’ve had. I would not stay here again, especially at this price point."
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