4/10 - Kém
Rajeev
Đi cùng gia đình
01/11/2025
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hotel is average. Customer service, hotel staff response time, and courtesy is excellent. Here is what I did not like - housekeeping banging the doors shut multiple times during the cleaning process, dirty and smelly carpets, someone was spot painting the scuff marks from the wall and the hallway was smelling of paint, our room was not equipped for 3 guests for example we had 2 coffee cups, 2 towels and 2 sets each of bathrooms accessories. The hotel is located next to a busy highway and you can hear the horns and noise inside your room (we were on 17th floor). There is a mall next to the hotel which is great but the rest of the area around the hotel is dusty, and noisy certainly not what you expect from a 5 star hotel. The room was fairly small. The desk next to the bathroom door has sharp corners. Certainly not safe for kids and older adults. It can cause serious injury if they bump into it. The window drapes are blackout which is great to keep the room dark during the day except that the drapes are poorly installed as sunlight peeks through the hook area where the drapes hang from. We reached after a long 26 hours flight and wanted to get some shut eye during the day but the room was too bright to sleep. The breakfast buffet had great options. We had enjoyed it very much. One last thing the hotel staff must encourage no noise policy in the hallway. People are having loud conversations in the hallway, kids are running, and dirty room service dinnerware are noisy.
Rajeev
Lưu trú 5 đêm vào Tháng 10, 2025
