2/10 - Tồi
Sukhwinder
Đi cùng gia đình
13/11/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had an awful stay at the hotel. The check in staff was rude and abrupt. The rooms on arrival were not clean it was clear that the sheets had not been changed and there was hair in the bed. The bathrooms were unclean and no hot water was running. One of the rooms there was no water at all from the toilet and another room no water at all from the tap. One room the tap was turned on and dirty black water came out. The manager then intervened who had a lovely manner and helped us to get 4 new rooms. The hot water still didn’t work until the second day. We had to boil a kettle to get hot water and order hot water from downstairs. There were cockroaches in the rooms which were running around all of the tea and coffee equipment and near our food which we then had to cancel and send back leading to us sleeping hungry. I felt uncomfortable and the stay was ruined by all of these issues. This hotel needs serious cleaning, the staff need proper training and it needs serious maintenance to be done. Will never stay here or at any GG hotels again.
Sukhwinder
Lưu trú 3 đêm vào Tháng 10, 2025
