2/10 - Tồi
Allison
Đi cùng bạn đồng hành
05/04/2026
The check-in process was incredibly disorganized and frustrating from the start. I received an email instructing us to meet at the Canal Suites at address 818. After taking an Uber from the airport, we arrived late at night in the freezing cold and dark—only to find no one there. We knocked on multiple doors with no response.
When I called the number in the confirmation email, I was told we first needed to go to a separate hotel location to pick up the keys, then return to the apartment. This required a 10-minute walk in freezing rain while carrying five pieces of luggage. No transportation was offered, and after finally getting the keys, we had to Uber back and wait outside again. The email communication was misleading, as it clearly directed us to check in at the apartment rather than the hotel. This process needs to be much better organized. If this continues to be the process, they should offer transportation between the sites.
Once inside, the apartment itself was nice, clean, and well-equipped. The location was also great and easy to navigate, which made us hopeful the rest of our stay would be enjoyable. Unfortunately, two days later, we had a much more serious issue.
After a long day out, we returned to the apartment around 9:30 PM and were unable to get in because both key cards stopped working (door battery was dead). We called the hotel and were told to come to the office, forcing us to walk again in freezing rain and hail.
Allison
Lưu trú 10 đêm vào Tháng 3, 2026
