Quầy tiếp tân

Nhận xét về Maxhotel Amsterdam Airport Schiphol

2.5 out of 5

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 435/1013 nhận xét" "
Đánh giá 8 - Tốt. 382/1013 nhận xét" "
Đánh giá 6 - Được. 108/1013 nhận xét" "
Đánh giá 4 - Kém. 49/1013 nhận xét" "
Đánh giá 2 - Tồi. 39/1013 nhận xét" "

8,2/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Tamara

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Aktuell Zufahrt zum Hotel Baustelle. Dafür werden keine Parkgebühren berechnet. Im Badezimmer (Dusche) gibt es Schimmel an den Silikonfugen. Bei den Fenstern (zumindestens in unserem Zimmer) gab es einen Wasserschaden an der Decke. Für eine Nacht nur zum Schlafen für den Preis in Ordnung.
Lưu trú 1 đêm vào Tháng 5, 2024
Rocio. trả lời vào 28/05/2024
Dear Tamara, Thank you for choosing us and for taking the time to leave your feedback!We sincerely apologize for the inconvenience caused by the construction work in the vicinity. Please, understand that these constructions are not under our control, but we hope they will be completed soon. In the meantime, we are doing our best to adapt to the situation and provide the best possible experience.We are pleased to inform you that we have our own parking, and while the construction in front of the hotel continues, parking is free for all our guests. You are always welcome to use it!We also appreciate you bringing the issue with the shower to our attention. We will conduct an investigation to ensure that this type of issue does not happen again in the future.We promise to welcome you with many smiles, ready to create unforgettable memories! We have much to offer and are confident that we can exceed your expectations if you give us another chance.Best regards, Rocio

10/10 - Xuất sắc

Yvonne

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent.
Lưu trú 1 đêm vào Tháng 5, 2024
Rocio. trả lời vào 28/05/2024
Dear Yvonne,Thank you for your five-star review! We're delighted to hear that you had a pleasant stay with us. The next time you visit, we'll welcome you with moreof smiles and be prepared to continue creating unforgettable memories.Best regards,Rocío.

10/10 - Xuất sắc

Cliodhna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Luanne

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I arrived at the hotel at 1 am for a few hours sleep between connecting flights. Staff was super nice but other than that, this hotel had a sketchy vibe. The sheets were clean but the rest of the room was not. No soap for the shower, super small room, sketchy area. The room I was assigned was on the ground floor which was also concerning considering the area outside. There is a run down casino attached to the hotel. There is no hotel shuttle to the airport so it was $60 euro total too and from the airport. There is a public bus but I was traveling solo and didn’t feel comfortable taking public transport in Amsterdam so late at night and then again early in the morning. Do yourself a favor and pay a little extra for a nicer hotel with a shuttle. Also note to hotel:why not pay your maids more and have them clean properly?
Lưu trú 1 đêm vào Tháng 5, 2024
Rocio. trả lời vào 27/05/2024
Dear Luanne, We deeply apologize for the issues you encountered during your stay. Our standards are much higher than what you experienced, and it's truly regrettable that they were not met. Our ultimate goal is to ensure that all our guests feel comfortable and at home during their time with us. Rest assured, we will thoroughly investigate what occurred to prevent any recurrence in the future.We understand your concerns about taking public transport late at night, especially as a solo traveler. However, we want to assure you that the public transportation options available near our hotel are safe and reliable. Many of our guests, as well as our staff, use these services at various hours without experiencing any issues. Rest assured that your safety is our top priority, and we would never compromise it. If you have any further concerns or questions about transportation options, please don't hesitate to reach out to our reception staff, who are available 24/7 to assist you.We are truly sorry that your experience did not meet your expectations, and we would love the opportunity to demonstrate the full potential of our hotel to you. It would be wonderful if you could give us another chance to provide you with the exceptional stay you deserve. Please feel free to reach out to us directly if you have any further concerns or if there's anything we can do to make your next stay more enjoyable.Best regards, Rocio.

6/10 - Được

Nynke

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024
Rocio. trả lời vào 28/05/2024
Dear Nynke,Thank you for taking the time to review your recent stay with us!While we're pleased to hear that you enjoyed your time here, it seems there were certain aspects that may not have entirely met your expectations. We would love to know how we can improve ourselves and are open to any suggestions or comments you may have.We would be delighted to have the opportunity to welcome you back. We have much to offer and are confident that we can exceed your expectations if you give us another chance.Warm regards,RocioMaxHotel Amsterdam Airport Schiphol

6/10 - Được

Elina, Ape

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Ik had kamer geboekt voor 2weeken. Die was so klein, die kan niet eens “kamer “noemen, en daar betaal je €100 per dag. Dat maakt niet uit, maar toen ik binnen kwam, de kamer was noet goed schon gemaakt. In 2 weeken werd me kamer 3x schongemaakt. 😅 zou goed zijn, schon gemaakt was niets, alleen bed gemaalt. Na een week verblijf ik moest beneden gaan om te vragen of aub iemand kan kamer staufsaugen voor het esrste keer! Higene is echt niet in deze hotel, voor een nacht maakt niet zo viel uit. Geen aanraader. Personeel was wel vriendelijk.
Lưu trú 13 đêm vào Tháng 5, 2024
Rocio trả lời vào 27/05/2024
Dear Elina, We apologize for the inconvenience you experienced during your stay. The size of our rooms is designed to offer the best possible prices to our guests. However, we understand that it may not have met your expectations, especially given the rate you paid. Prices can vary depending on demand, and it's possible that rates were higher due to the dates of your stay.Additionally, we want to clarify that we are a green hotel, and as part of our sustainability efforts, we clean rooms once every three days. We regret that this was not properly explained to you during the check-in process. Furthermore, we apologize for any inconvenience caused by the lack of cleaning service on the stayover dates, which were public holidays on May 19th and 20th. This may have resulted in delays in receiving your room cleaning.However, we acknowledge that waiting a week for room cleaning is unacceptable, and we are deeply sorry that the cleaning you received did not meet our standards. This is not the level of hygiene we strive to provide for our guests. We will investigate what occurred in your case to prevent it from happening again in the future.We appreciate your feedback about our friendly staff, and we apologize once again for the shortcomings you experienced during your stay. If you would be willing to give us another chance, we would love the opportunity to provide you with a better experience. Please feel free to reach out to our management team if you have any further concerns or if there's anything we can do to make amends.We genuinely value your feedback and would be thrilled to welcome you back with open arms, ready to ensure you have a much better experience and create unforgettable memories together!Best regards, Rocio.

6/10 - Được

Jeff

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Currently suffering from interminable pavement/road reconstruction. Not the fault of the hotel but very annoying. Good bus and train connections to schipol and haarlem, especially bus 300 door to door almost. The mattress cover was disgusting, it was alive.
Lưu trú 3 đêm vào Tháng 5, 2024
Rocío. trả lời vào 27/05/2024
Dear Jeff, We genuinely regret any inconvenience caused during your stay due to the ongoing road reconstruction nearby. While this situation is beyond our control, we understand the frustration it can cause and are hopeful for a swift resolution to restore normalcy.Regarding the issue with the mattress cover, please accept our sincerest apologies. It is completely unacceptable for such a situation to occur, and we take cleanliness very seriously. We will immediately investigate what happened to prevent any recurrence in the future.We would love the opportunity to demonstrate what we're truly capable of and showcase the many offerings we have available. Your satisfaction is paramount to us, and we'll be eagerly awaiting another chance to welcome you with warm smiles and create unforgettable memories.Best regards, Rocío.

8/10 - Tốt

musawer

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Alles gute guten Mitarbeiter
Lưu trú 2 đêm vào Tháng 5, 2024
Oktay trả lời vào 25/05/2024
Hi Musawer,We appreciate your great review, thank you so much for your time! We are thrilled about your kind words about our staff, we are trying to do our best to make our guest feel at home everyday. Looking forward to welcoming you again, hopefully near future! Safe travels.OktayMaxHotel Amsterdam Airport Schiphol

8/10 - Tốt

Kelando

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awesome and affordable
Lưu trú 1 đêm vào Tháng 5, 2024
Luis trả lời vào 25/05/2024
Thank you for your kind words, Kelando! We're delighted to hear you had an awesome experience with us and found our accommodations affordable. Providing a great stay at a reasonable price is what we aim for. We look forward to welcoming you back for another awesome stay in the future!

8/10 - Tốt

Leszek

Thích: Sạch sẽ, nhân viên & dịch vụ
No transportation from the terminal take shuttle of the neighbouring hotels ;)
Lưu trú 2 đêm vào Tháng 4, 2024
Rocío trả lời vào 24/05/2024
Dear Leszek,Thank you for sharing your experience with us. We apologize for any inconvenience regarding transportation from the terminal. While we do not have our own shuttle service, we want to remind you that there are numerous buses available from the airport that can be a convenient alternative.We're glad to hear that you were able to utilize the shuttle service from a neighboring hotel. We sincerely appreciate your choice to stay with us and are pleased that you had an enjoyable overall experience.We genuinely hope to have the pleasure of welcoming you back in the future. We'll be here with plenty of smiles, ready to create more unforgettable memories together.Thank you once again, and have a wonderful day!Warm regards,Rocío.

10/10 - Xuất sắc

MD JASIM UDDIN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Luis trả lời vào 25/05/2024
We're thrilled to receive a perfect score from you. It's our goal to exceed expectations and provide a five-star experience for all our guests. We appreciate your feedback and hope to have the pleasure of hosting you again soon!

6/10 - Được

Abdolsamad

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
00
Lưu trú 2 đêm vào Tháng 5, 2024
Rocio trả lời vào 21/05/2024
Dear Absolsamad,Thank you for choosing us!Knowing that you had a good time means a lot to us. We hope to have the opportunity to welcome you back in the future!We promise you more smiles and unforgettable moments!Best regards,Rocío

8/10 - Tốt

Alen

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
It’s okay
Lưu trú 2 đêm vào Tháng 5, 2024
Oktay trả lời vào 20/05/2024
Dear Alen,Thanks for your time to review us! We are glad that you enjoyed your stay here. We are looking forward to welcoming you soon!Best wishes,

6/10 - Được

Maximilian

Thích: Sạch sẽ
Only average service but very expensive
Lưu trú 1 đêm vào Tháng 5, 2024
Rocío trả lời vào 20/05/2024
Dear Maximilian, We sincerely regret that your experience did not meet your expectations. We greatly value your feedback. We strive to offer high-quality service and are committed to ensuring that every customer feels satisfied.It's important to mention that our prices can vary depending on the time of year, demand, and other factors. We work hard to maintain a fair and transparent value-for-money relationship, and we're sorry if this was not reflected during your visit.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. We promise you an stay full of smiles and unforgettable moments! Kind regards, Rocío

8/10 - Tốt

Reiko

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Rocío. trả lời vào 18/05/2024
Dear Reiko, Thank you so much for choosing us and taking the time to leave your feedback! It means a lot to us. We are glad to know that you had a good tiem staying with us. We look forward to welcoming you back in the future! We promise you smiles and unforgettable moments! Kind regards, Rocío

8/10 - Tốt

Randy

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 8 đêm vào Tháng 5, 2024
Rocío trả lời vào 17/05/2024
Dear Randy, Thank you very much for your review. It warms our hearts to know you had a good experience. We can't wait to welcome you back! We promise you more smiles and more unforgettable moments! Kind regards, Rocío.

10/10 - Xuất sắc

Enrique

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
You get for what you PAID
Lưu trú 3 đêm vào Tháng 5, 2024
Rocío. trả lời vào 14/05/2024
Dear Enrique,Thank you for choosing us! We are delighted to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back again in the future. Until then, safe travels!Best regards,Rocío

10/10 - Xuất sắc

fernanda

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Rocío. trả lời vào 14/05/2024
Dear Fernanda,Thanks for choosing to stay with us and for your 5-star review!We're looking forward to the chance of welcoming you back in the future!Best regards,Rocío

6/10 - Được

Md

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Stuff was nice and guest welcoming. The room was clean but it’s tiny
Lưu trú 2 đêm vào Tháng 5, 2024
Rocío. trả lời vào 12/05/2024
Dear Md, Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding the friendliness and welcoming attitude of our staff!We hope to have the opportunity to welcome you back in the future!Until then, safe travels! Best regards, Rocío

10/10 - Xuất sắc

Ruksana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Oktay trả lời vào 08/05/2024
Dear Ruksana,Thank you very much for your excellent review and perfect rating! We're delighted to hear that you had such a wonderful experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and we're thrilled that you found everything to your liking. Your feedback about our staff, cleanliness, location, facilities, comfort, and value for money is greatly appreciated.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

8/10 - Tốt

Amber

Thích: Sạch sẽ, nhân viên & dịch vụ
Its a good stay if you're close to the airport
Lưu trú 3 đêm vào Tháng 4, 2024
Rodrigo trả lời vào 06/05/2024
Dear Amber, Thank you for taking the time to leave a positive review regarding your stay in our hotel. It is with the greatest pleasure having you as our guest. We wish you safe travels! Rodrigo.

8/10 - Tốt

Onno

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Very good connection bij bus to Schiphol Airport, friendly staff. Not many facilities, but good enough for a night to sleep when you have to fly from Schiphol Airport.
Lưu trú 1 đêm vào Tháng 5, 2024
Luis trả lời vào 04/05/2024
Dear Onno,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel conveniently located near Schiphol Airport and that you appreciated our friendly staff.We understand your comments regarding the limited facilities, and we appreciate your understanding. Our focus is on providing a comfortable and convenient stay, especially for guests with early flights from Schiphol Airport.We hope to have the opportunity to welcome you back for another comfortable stay in the future.Warm regards,

8/10 - Tốt

Alex Francklin

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
War ganz okay
Lưu trú 2 đêm vào Tháng 5, 2024
Oktay trả lời vào 03/05/2024
Thank you for your review, Alex. We're glad to hear that your stay was satisfactory. We strive to provide an excellent experience for all our guests, and your feedback is crucial in helping us improve. If there are specific areas where you think we could do better, please let us know. We hope to welcome you back soon and provide an even better experience. Safe travels!

10/10 - Xuất sắc

ying ying

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We love it
Lưu trú 2 đêm vào Tháng 5, 2024
Oktay trả lời vào 03/05/2024
Thank you so much for your excellent review, Ying Ying! We're thrilled to hear that you loved your experience with us. We aim to provide the best service and stay for all our guests, and it's wonderful to know we've succeeded with you. We look forward to welcoming you back soon!Kind wishes,

10/10 - Xuất sắc

Elaine

Đi cùng gia đình
Staff were really friendly and always was available to answer are queries.
Lưu trú 4 đêm vào Tháng 4, 2024
Rocío. trả lời vào 03/05/2024
Dear Elaine, Thank you so much for sharing your experience and for your kind words! We are thrilled to hear that our staff kindness and professionalism made a difference during your stay. We always strive to provide the best possible service to all our guests, and comments like yours motivate us to continue improving.We look forward to the pleasure of welcoming you again!Greetings, Rocío.

8/10 - Tốt

Ricardo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is next to a casino place
Lưu trú 1 đêm vào Tháng 4, 2024
Rocío. trả lời vào 03/05/2024
Dear Ricardo, Thank you for choosing us and taling the time to leave a review! It really means a lot to us. We are happy to know that our location served you well! We hope to see you again in the future!Best regards, Rocío.

8/10 - Tốt

Patrick

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Basic hotelkamer. Geen ontbijt mogelijkheden, alleen grab&go. Airco op onze kamer erg luidruchtig. Inchecken snel gedaan. Elke 5 minuten opstijgend vliegtuig overdag want naast startbaan Schiphol. Snachts weinig tot geen overlast van vliegtuigen. Kitranden douche vol met schimmel helaas.
Lưu trú 1 đêm vào Tháng 4, 2024
Rocío. trả lời vào 03/05/2024
Dear Patrick, Thank you for taking the time to share your feedback with us. We regret that certain aspects of your stay did not meet your expectations.We understand the importance of a peaceful and comfortable environment, and we apologize for the inconvenience caused by the noise. We appreciate your comments and are examining our facilities to make improvements in these areas.Additionally, we have noted your remarks about the mold in the shower caulking and are addressing this issue promptly.We highly value your feedback as it helps us improve our service. We hope to have another opportunity to welcome you back and provide you with an improved experience.Best regards, Rocío.

10/10 - Xuất sắc

Shunichi

Lưu trú 3 đêm vào Tháng 4, 2024
Oktay trả lời vào 03/05/2024
Dear Shunichi,Thank you so much for the five-star review! We're absolutely delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and knowing we hit the mark is incredibly rewarding. We look forward to welcoming you back soon for another wonderful experience. Safe travels until then!

2/10 - Tồi

Sandra

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Throughout the stay, one of the "managers" abruptly entered my room in the middle of the night without notice or knocking...TWICE. The locks on the doors are insufficient to keep out anyone with key card access. I felt extremely unsafe and was not offered apologies from the staff. It was so unsafe and scary that I had to change hotel last minute after this happened a SECOND time.
Lưu trú 5 đêm vào Tháng 4, 2024
Rocío trả lời vào 03/05/2024
Dear Sandra, We are deeply sorry to hear about your experience at our hotel. We understand your concerns and can confirm we are currently investigating the incidents you've described. The safety and privacy of our guests are our utmost priority, and this is the standard we strive to uphold. We would greatly appreciate it if you could contact us directly to address and investigate each issue you've raised. Please can you call our reception team or send us an email with your contact details so we can reach out to you as soon as possible. It is very important to us not only to better understand what happened but also to take necessary actions to ensure this does not happen again. Thank you for sharing your experience, which, although unfortunate, helps us improve. We hope to have the opportunity to speak with you soon and restore your confidence in our hotel. Best regards,Rocío.

8/10 - Tốt

Henriette

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Das Personal war sehr freundlich
Lưu trú 3 đêm vào Tháng 4, 2024
Oktay trả lời vào 29/04/2024
Dear Henriette,Thank you for your kind words about our staff. We're thrilled to hear that their friendliness made a positive impact on your stay. Our team strives to provide warm, welcoming service to all of our guests. We look forward to welcoming you back soon for another enjoyable experience.Best regards,

6/10 - Được

Lilia

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Le personnel est accueillant mais c’est trop loin du centre pour nous
Lưu trú 2 đêm vào Tháng 4, 2024
Oktay trả lời vào 29/04/2024
Thank you for taking the time to share your feedback. We're glad to hear that you found our staff welcoming. We understand that our location may not have been ideal for your needs, and we apologize for any inconvenience this may have caused. Your comments are valuable to us, and we will use them to continue improving our services. If you ever decide to visit the area again, we would love the opportunity to host you and provide a more convenient experience.Best regards,

10/10 - Xuất sắc

Wayne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Room was not as pictured. No amenities whatsoever.
Lưu trú 1 đêm vào Tháng 4, 2024
Rocío trả lời vào 28/04/2024
Dear Wayne, First of all, thank you for choosing us! Also, thank you for taking the time to leave your review! I apologize to hear that the room did not meet your expectations! We hope to welcome you back in the future and provide you a better experience!Until then, safe travels! Best regards, Rocío.

4/10 - Kém

Toshiyasu, Moriyama

Khách đi công tác
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I think it's good to just sleep at night. It was certainly a reasonable price considering it was tulip season and all hotels were expensive, but the room was smaller than any hotel I've ever stayed at. The table was small and it was difficult to work in the room.
Lưu trú 7 đêm vào Tháng 4, 2024
Luis trả lời vào 27/04/2024
Hello Toshiyasu,Thank you for taking the time to review your stay at our hotel. We're glad to hear that you found our pricing reasonable during the busy tulip season. However, we regret that the room size and workspace did not meet your expectations.We understand the importance of comfort and adequate space, especially for guests who need to work during their stay. Your feedback is invaluable as it helps us identify areas where we can improve our guest experience.We hope to have another opportunity to host you, perhaps in a different type of room that better meets your needs for space and comfort.Thank you once again for your feedback.Best regards,LuisMaxhotel Schipol Airport

8/10 - Tốt

david, BYFIELD

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The area was under construction in front and access by car was limited. The hotel is attached to a casino which looked run down.
Lưu trú 1 đêm vào Tháng 4, 2024
Luis trả lời vào 27/04/2024
Hello David,Thank you for taking the time to provide your feedback and for choosing to stay with us. We apologize for any inconvenience caused by the construction in the area and the limited access by car. We understand that this can impact the overall experience, and we appreciate your understanding as these improvements are aimed at enhancing the infrastructure surrounding our hotel.Regarding your observation about the casino, we take your comments seriously as we strive to provide a pleasant environment for all our guests. We will relay your feedback to the management of the attached facilities to address these concerns.We hope that despite these issues, you had a comfortable stay, and we look forward to welcoming you back under better circumstances.Best regards,LuisMaxhotel Schipol Airport

6/10 - Được

David, Red Deer County

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Handy to Schipol Airport for a layover. Rooms are very small
Lưu trú 1 đêm vào Tháng 4, 2024
Oktay trả lời vào 23/04/2024
Dear David,Thank you for taking the time to share your feedback with us. We're glad to hear that our proximity to Schiphol Airport was convenient for your layover.We apologize if you found our rooms smaller than expected. Your comment is valuable to us, and we will take it into consideration as we continue to improve our services and facilities.If you have any further comments or if there's anything specific you'd like to discuss, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.Best regards,

10/10 - Xuất sắc

Gloria

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet and clean room. Friendly staff. Good parking space
Lưu trú 2 đêm vào Tháng 4, 2024
Oktay trả lời vào 22/04/2024
Dear Gloria,Thank you for taking the time to share your wonderful review! We're thrilled to hear that you had a great experience during your stay with us.We're delighted that you found your room to be quiet and clean, and we're pleased that our staff could contribute to making your stay enjoyable. Additionally, we're glad to hear that you found our parking space convenient.Your feedback means a lot to us, and we appreciate your kind words. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,

8/10 - Tốt

Luis

Lưu trú 3 đêm vào Tháng 4, 2024
Rocío. trả lời vào 11/05/2024
Dear Luis, Thank you for choosing us and taking the time to leave a review! We are glad to know that you enjoyed staying with us. We hope to welcome you bak in the future! Until then, safe travels. Best regards, Rocío.

8/10 - Tốt

Peter

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Teveel dingetjes aan reparatie toe: erg luid knarsende badkamerdeur, met handgreepje dat er elk moment af kan vallen, zeepdispenser van de muur gevallen, opklapbaar bureautje dat niet meer opklapt, USB-oplaadpunten naast bed die het niet doen. Slechts één handdoek aanwezig (voor 2 personen). Verder een schone en stille kamer op loopafstand van bushalte naar centrum Amsterdam. Omgeving wordt helemaal op de schop genomen.
Lưu trú 2 đêm vào Tháng 4, 2024
Rocio. trả lời vào 22/04/2024
Dear Peter, Thank you for taking the time to provide your feedback! We apologize for the issues you encountered in your room. We strive to ensure every aspect of our guest’s experience is seamless, and it's clear we fell short in your case.Please be assured that we are addressing each point you’ve mentioned, to ensure these are not ongoing problems for future guests. We have also reminded our housekeeping team about the standard towel provisions for multiple guests.We hope to have the opportunity to welcome you back and provide you a better experience! Until then, safe travels!-Rocio

8/10 - Tốt

E

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to Schiphol. Basic, OK bed and shower, vending machine for food. Near gas station on route to the airport if returning a rental car to Schiphol ( 15 min drive) . Good price for what it offers. Situated in an industrial area.
Lưu trú 1 đêm vào Tháng 4, 2024
Oktay trả lời vào 20/04/2024
Dear GuestThanks for sharing your thoughts on your stay with us. We're glad to hear you found our location convenient, especially if you're heading to or from Schiphol. Our focus is on providing a comfortable bed and a refreshing shower, and we're happy that met your expectations. It's great to know you found our vending machine handy for snacks and meals.We understand that our location in an industrial area might not be for everyone, but we do our best to offer a good value for what we provide. Your feedback is valuable to us, and we'll keep working to make improvements where we can.We appreciate you choosing to stay with us and hope to see you again in the future!Best regards,

10/10 - Xuất sắc

Sharon

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clise to bus that went to Airport or right downtown
Lưu trú 2 đêm vào Tháng 4, 2024
Rocio trả lời vào 17/04/2024
Dear Sharon,Thank you for taking the time to leave us a review! We truly appreciate it.We're delighted to hear that you had a good time with us! We hope to welcome you back in the future!Best regards, Rocio

8/10 - Tốt

florence

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Personnel sympathique. Hôtel calme, proche de la gare centrale d'Amsterdam en voiture.
Lưu trú 1 đêm vào Tháng 4, 2024
Rocio. trả lời vào 17/04/2024
Dear Florence, Thank you for choosing us and for taking the time to leave such an amazing review! We're really happy to hear that you had a great time with us. Making sure our guests are happy is our top priority, so it's awesome to know that our team made a positive impact on your stay!We hope to welcome you back in the future. Until then, safe travels! Best regards, Rocio.

8/10 - Tốt

Savida

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Langs de snelweg, daardoor heel handig. Kleine kamers, volgende voor 1 nacht.
Lưu trú 1 đêm vào Tháng 4, 2024
Luis trả lời vào 15/04/2024
Dear Savida,Bedankt voor je feedback. We zijn blij om te horen dat je de ligging langs de snelweg handig vond voor je verblijf. Onze excuses voor het ongemak van de kleine kamers, maar we begrijpen dat het voor een overnachting wellicht voldoende was. Als er in de toekomst iets is wat we kunnen doen om je verblijf nog aangenamer te maken, laat het ons dan gerust weten. We hopen je in de toekomst nogmaals te mogen verwelkomen voor een comfortabel verblijf.

4/10 - Kém

Luis mariano

Thích: Sạch sẽ
No vale lo que vale. Es más un hostel que un hotel. Ambiente de gente joven (bien), cerca del aeropuerto (bien), habitación minúscula (mal), personal defectuoso (mal), paredes de papel (mal), precio elevadísimo (mal), situación en un polígono industrial (mal), limpieza en la media (regular). 2/5
Lưu trú 1 đêm vào Tháng 4, 2024
Rocio. trả lời vào 13/04/2024
Dear Luis, We sincerely regret that your experience was not satisfactory. We appreciate your feedback and will take steps to improve! We hope you will give us another chance in the future! Best regards, Rocio.

10/10 - Xuất sắc

Matthew

Lưu trú 1 đêm vào Tháng 4, 2024
Oktay trả lời vào 02/05/2024
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it means the world to us to know that we've met your expectations. We look forward to serving you again soon!

4/10 - Kém

zaved, arzignano

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
No shop or food around
Lưu trú 3 đêm vào Tháng 3, 2024
Rocio. trả lời vào 03/04/2024
Dear Zaved, We sincerely regret that the location wasn't ideal for you! Our location is primarily geared towards providing convenience for travelers needing proximity to the airport. It's worth noting that our area isn't intended to host a plethora of shops or restaurants, as it mainly consists of hotels to cater to the needs of those passing through or requiring accommodation near the airport. We appreciate your feedback and hope you were able to enjoy other aspects of our establishment. We hope to welcome you back in the future!Kind regards, Rocio. Maxhotel Amsterdam Airport Schiphol

2/10 - Tồi

Erika

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Estuvimos 1 semana y nunca limpiaron la habitación, es el peor hotel en que he estado, dicen que tienen WiFi pero nunca funciona, tampoco puedes comprar nada en la pequeña despensa que tienen porque nunca funciona el POS para las tarjetas de ceedito, no puedes pedir que te cambien las toallas porque las mucamas son muy malcriadas y te dicen que limpian cada 3 días pero tampoco lo hacen así que se acumula la basura si tú la sacas, NO SE LO RECOMIENDO NI A MIS ENEMIGOS
Lưu trú 5 đêm vào Tháng 2, 2024
Rocio. trả lời vào 03/04/2024
Dear Erika,I am deeply sorry that your experience at our hotel was so negative. While we pride ourselves on having excellent WiFi, unfortunately, during your stay, we experienced technical issues due to nearby construction. I also apologize for the lack of cleanliness during those days. We have addressed this with the responsible parties and are taking necessary measures to ensure it does not happen again. I hope you will give us the opportunity to provide you with a better experience in the future. We take all reviews seriously and will do everything in our power to improve. Thank you very much for taking the time to leave us feedbackBest regards, Rocio.

10/10 - Xuất sắc

Edisa

Lưu trú 3 đêm vào Tháng 3, 2024
Rocio. trả lời vào 22/04/2024
Dear Edisa,Thank you for choosing us and for your five-star review! We really appreciate it. It means a lot to us knowing that you had a great time at our hotel. We hope to welcome you back in the future. Until then, safe travels!Best regards,Rocio

10/10 - Xuất sắc

Melissa

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 3, 2024
Rocio. trả lời vào 02/04/2024
Dear Melissa,Thank you for taking the time to leave us a five-star review! We're delighted to hear that you enjoyed your time with us. Your satisfaction is our priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back again in the future for another fantastic experience!Best regards,Rocio.

10/10 - Xuất sắc

Kick

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My goto place when leaving from Schiphol
Lưu trú 1 đêm vào Tháng 3, 2024
Ana from the Maxhotel Amsterdam Airport Schiphol trả lời vào 31/03/2024
Dear Kick, thank you for your 5-star rating and review. We are glad that your stay was up to your liking. It was a pleasure to have you as our guest and you are always welcome to stay with us again. Safe travels!

6/10 - Được

cool

Thích: Sạch sẽ, nhân viên & dịch vụ
Easy to find, clean sheets and barhroom, convenient rooms for short stay
Lưu trú 1 đêm vào Tháng 3, 2024
Rocio. trả lời vào 29/03/2024
Dear guest, Thank you so much for choosing us and for your review! We are glad to hear that you had a good time with us. We hope to have the opportunity to welcome you back in the future! Kind regards, Rocio - Front desk. Maxhotel Amsterdam Airport Schiphol