Quầy tiếp tân

Nhận xét về Embassy Suites by Hilton Anaheim North

3.5 out of 5
Embassy Suites by Hilton Anaheim North
3100 E Frontera St, Anaheim, CA

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 410/1010 nhận xét" "
Đánh giá 8 - Tốt. 225/1010 nhận xét" "
Đánh giá 6 - Được. 155/1010 nhận xét" "
Đánh giá 4 - Kém. 118/1010 nhận xét" "
Đánh giá 2 - Tồi. 102/1010 nhận xét" "

7,6/10

Sạch sẽ

8,0/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Marwan

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything from check-in to check-out was easy, quick, professional and smooth. When we had an issue with a room, it was quickly taken care of. The elevators are a little slow but there’s no need to rush and it’s safe. The employees treated everyone well, they were friendly and respectful. There was an issue with a men’s restroom sink in the lobby area and no paper towels but outside of those instances, the restrooms are typically well maintained.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Matthew

Thích: Sạch sẽ
Clean and met our needs
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Mario G

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Los cuartos son excelentes, tienen demasiado espacio, el desayuno está muy bien también, el personal muy amable
Lưu trú 1 đêm vào Tháng 5, 2024

4/10 - Kém

Krishnapal

Không thích: Nhân viên & dịch vụ
Worse staff behavior
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 09/05/2024
Dear Krishnapal,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any service concerns during your visit, as this is never our intention. We encourage you to reach out to us offline so that we can gather more information and better assist you. Thank you, and we hope to hear from you soon.

6/10 - Được

Marcelino

Thích: Nhân viên & dịch vụ
I enjoy staying at ES as a solo traveler because of the breakfast served and the comfortable rooms. This specific location is in desperate need of an upgrade. The carpet is well worn and dirty. The upper walls and vents in the atrium are very dirty and covered in mold and dust. The room I had was clean and comfortable. However, the carpet was pulling apart from the walls and some of the cabinets were missing doors. The hotel is situated near a freeway which creates a lot of noise; especially if your room is facing the freeway like mine was. However, I sleep with a sound machine so the noise didn't bother me. It's in a pretty industrial area and there a few places close by to grab something to eat. They have a huge parking lot but charge $20 a day for parking. I think it's a way to squeeze a few bucks out of each guest. I also was charge $26.00 early check-in fee in spite of being a Hilton rewards member. It was just another way to squeeze some more money out of the guest. One of thing I did notice that I thought was somewhat petty is during breakfast, while other items like eggs, sausage and fruit are readily available, if you want a couple slices of bacon, you have to ask the cook. They keep a close eye on the bacon and don't want anyone hoarding it.
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 08/05/2024
Dear Marcelino,Thank you so much for the feedback. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Please consider coming back to join us again soon; we're confident that we can impress you.

10/10 - Xuất sắc

Tiffany, Mesquite

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 07/05/2024
Dear Tiffany,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we hope you return soon!

10/10 - Xuất sắc

Maribel

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 07/05/2024
Dear Maribel,Thank you for staying at Embassy Suites by Hilton Anaheim North. We are delighted for the perfect rating! We are so happy we have met your expectations, and we look forward to your next visit.

8/10 - Tốt

Priscilla

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024

6/10 - Được

ronnae c

Lưu trú 4 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Cindy

Đi cùng gia đình và trẻ nhỏ
We loved the breakfast and happy hour. Beds were so comfortable and they had a shuttle to Disneyland!!
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 07/05/2024
Dear Cindy,Thank you for your review! It's great to know that you enjoyed your visit and that our shuttle service to Disneyland added convenience to your stay. We look forward to welcoming you back for another delightful visit to Embassy Suites by Hilton Anaheim North.

8/10 - Tốt

Cesar

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The room smelled musty
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 03/05/2024
Dear Cesar,Thank you for taking a moment to review your recent visit. Based on your rating, it seems you enjoyed your overall stay! However, we'll be sure to share your feedback with housekeeping to ensure any odor issues are dealt with swiftly. It was a pleasure having you here, and we hope you return soon!

4/10 - Kém

Guang

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Dirty
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 03/05/2024
Dear Guang,Thank you for your feedback about your recent stay. I apologize for the lack of cleanliness you experienced. Our hotel is undergoing some renovations, so we apologize for any dust or dirt this caused. I am passing your feedback to our internal teams so they can investigate further. I appreciate your comments as they help our team improve the guest experience.

8/10 - Tốt

Ogochukwu

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient check in and friendly staff at front desk
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 03/05/2024
Dear Ogochukwu,Thank you for taking the time to provide your review of Embassy Suites by Hilton Anaheim North. It is wonderful to hear that our check-in was seamless and our staff friendly and accommodating. We look forward to you staying with us again.

8/10 - Tốt

hong, Plainsboro

Thích: Sạch sẽ, nhân viên & dịch vụ
Easy check in. Helpful staff
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 29/04/2024
Dear Hong,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If your travels bring you back to the area, please come see us again at Embassy Suites by Hilton Anaheim North!

6/10 - Được

Carina

Đi cùng bạn đồng hành
This hotel would be great if you’re not looking for a place to stay during your trip, but just to sleep. Overall it was a decent hotel, but I did have a few complaints. Breakfast was only served until 09:00 on weekdays, and being on vacation, I didn’t wake up until 09:00 most days, so we missed breakfast almost every day. Another thing that bothered me was that the sheets were not changed during our entire stay. The duvet had an obvious stain from something that was spilled, but it never got changed. Although they would make the beds everyday, you would think they would have noticed the stain on the duvet. Another thing that bothered me was that the pool was indoors and it reeked of chlorine. The pool area has no windows or ventilation so it made me lightheaded as soon as I walked into the pool area. I didn’t even bother swimming because of the smell.
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 29/04/2024
Dear Carina,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any inconvenience with the breakfast hours, and we'll keep your comments in mind. Please also accept our apologies for any issues with the bedding and pool. We'll pass your comments along to the appropriate staff members, and we hope to see you again should you be back in the area.

4/10 - Kém

Sally

Thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Tasha

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 26/04/2024
Dear Tasha,Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable experience, and we hope you return soon.

10/10 - Xuất sắc

Jason

Lưu trú 2 đêm vào Tháng 4, 2024

6/10 - Được

Jennifer E

Lưu trú 3 đêm vào Tháng 2, 2024

8/10 - Tốt

MARIA NELLY DOMINGUEZ

Đi cùng gia đình và trẻ nhỏ
El hotel esta muy viejo, nunca hicieron la limpieza del cuarto. El desayuno estaba muy rico y muy buena atencion
General Manager trả lời vào 23/04/2024
Dear Maria,Thank you for taking the time to leave a review. We're pleased you enjoyed our delicious breakfast and the warm hospitality from our team, and we'll use your feedback to help us improve the comfort and experience of future guests. We hope you'll visit us again soon.

10/10 - Xuất sắc

Monique

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hotel was nice wasn’t in the greatest neighborhood though and the hot tub and pool were dirty but the breakfast was very good.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 16/04/2024
Dear Monique,We're so happy to know that you had a good time with us overall and that you enjoyed our tasty food during your visit. Your feedback regarding the pool is gratefully received and we will be sure to discuss your comments regarding this matter internally. Thank you so much for the perfect rating, and we hope to see you again soon.

6/10 - Được

michael

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Pay for parking
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 16/04/2024
Dear Michael,Thank you for being our guest. While we hope you had a comfortable stay in our accommodations, it's unfortunate you were disappointed with our parking fees. Please know you can review these published details on Expedia before making a reservation. Safe travels, and we hope you join us again.

10/10 - Xuất sắc

Jesse

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hot Breakfast and 2 drink complimentary drinks per night at on site bar. Although only used 1 night of our 3 night stay, it was good time spent with family without having to go out anywhere
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 11/04/2024
Dear Jesse,We were delighted to welcome you and your family to Embassy Suites by Hilton Anaheim North. We're happy to hear you had an enjoyable experience and the opportunity to try our delicious and hot breakfast selection, as well as to enjoy complimentary drinks at the bar. Thank you so much for sharing your positive rating, and we hope to have the pleasure of your company the next time you're in the area.

10/10 - Xuất sắc

fabian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The suite was absolutely great! And receptionist felt welcoming.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 10/04/2024
Dear Fabian,Thank you for your kind words! We're thrilled that you enjoyed your stay in our exceptional suite. It's also wonderful that our team made you feel genuinely welcomed upon arrival. Your satisfaction is paramount to us, and we can't wait to have the opportunity to welcome you back for another fantastic experience at Embassy Suites by Hilton Anaheim North.

10/10 - Xuất sắc

Samantha

Lưu trú 2 đêm vào Tháng 3, 2024

8/10 - Tốt

Fabio

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoy our stay, thank you to all the staff!
Lưu trú 5 đêm vào Tháng 4, 2024
General Manager trả lời vào 08/04/2024
Dear Fabio,It's thrilling to hear that you enjoyed your stay with us! We're grateful for the opportunity to have hosted you, and we look forward to welcoming you back for another wonderful experience at Embassy Suites by Hilton Anaheim North.

4/10 - Kém

Roxanne

Đi cùng gia đình và trẻ nhỏ
Không thích: Tiện nghi, dịch vụ
I thought the inside grand entrance was nice. Breakfast included was nice.
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 08/04/2024
Dear Roxanne,Thank you for choosing to stay with us. We're glad our lovely interior and complimentary, cooked-to-order breakfast were satisfactory. However, based on your rating, it sounds like your stay showed room for improvement. To better address any concerns, we encourage you to reach out to us offline, as we are always available to assist our great guests. We value your input and look forward to hearing from you.

10/10 - Xuất sắc

Jamie

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved indoor pool and breakfast. Laundry was too complicated and need more machines per level.
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 08/04/2024
Dear Jamie,It was a pleasure hosting you at Embassy Suites by Hilton Anaheim North! We're glad our inviting pool and delicious breakfast added to your experience. Thank you for your feedback about the laundry setup. We'll use your constructive remarks to make improvements to our property where necessary. It was an honor to welcome you, and we hope to see you again soon!

10/10 - Xuất sắc

Mario

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Indoor pool and skylight ceiling throughout the lobby.
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 08/04/2024
Dear Mario,Thank you for choosing Embassy Suites by Hilton Anaheim North! We're glad our inviting pool and beautiful lobby impressed you, and we look forward to seeing you again on your next Anaheim adventure for another exceptional stay.

10/10 - Xuất sắc

Zac, Studio City

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024

6/10 - Được

Mahaleth

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dos veces me tuve que cambiar de habitación una por que había cabello en el baño y la segunda una hora de sangre en el baño , la verdad cero conveniente quedarse ahi
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 08/04/2024
Dear Mahaleth,Thank you for taking the time to leave a review. We're disappointed to hear about the state of your room, as this is not reflective of the clean and comfortable rooms our guests come to expect from us. Rest assured, we will use your feedback to make improvements for our great guests. We appreciate you voicing your concerns, and we hope to welcome you back in the future for a more seamless stay in line with our high standards.

4/10 - Kém

Areli

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They need to replace the gasket of the window i was place in one of the rooms facing the freeway and at nigh i feel like i was sleeping in the middle of the road it was so noisy that it was hard to sleep my husband check the balcony door thinking it wasn’t close correctly but it was and it was there when we noticed some of the gasket were broke maybe because they haven’t changed in a while just because this reason I wouldn’t book again in this hotel
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 08/04/2024
Dear Areli,Thank you for taking the time to leave a review. We apologize for any inconvenience you experienced caused by the broken gasket and noise. This is not reflective of the experience our guests have come to expect while staying with us. Rest assured, we will use your feedback to make improvements for our great guests. We appreciate you voicing your concerns and hope to welcome you back for the exceptional stay we know we're capable of providing you in the future.

8/10 - Tốt

Maria C.

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Everyone was kind. It was raining and the property was leaking. They did their best to temporarily fix it. I hope they make repairs to it. The hospitality was great. Guests were happy and friendly.
Lưu trú 5 đêm vào Tháng 3, 2024
General Manager trả lời vào 08/04/2024
Dear Maria,It's our pleasure to make our guests feel welcome here at Embassy Suites by Hilton Anaheim North, and we thank you for being our guest! Please accept our sincere apology for any area where we fell short of your expectations. Rest assured, we appreciate your comments and will use them to make improvements for our great guests. Nevertheless, we hope you'll consider returning next time you're in Anaheim for a truly exceptional stay.

8/10 - Tốt

Sophia

Thích: Sạch sẽ, nhân viên & dịch vụ
Breakfast was nice. Could use a good cleaning outside & some parts of the hotel. Suites are big & nice… not the newest but still comfortable.
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 08/04/2024
Dear Sophia,Thank you for your feedback! We take your comments about the need for cleaning in some areas seriously and will address these concerns to ensure our hotel meets the high standards our guests expect. It was our pleasure to provide a great stay for you at Embassy Suites by Hilton Anaheim North, and we look forward to welcoming you back for an even better experience in the future.

10/10 - Xuất sắc

Brenda

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

James

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A good example of a Hilton Embassy Suites property.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 08/04/2024
Dear James,From all of us at Embassy Suites by Hilton Anaheim North, we thank you for your glowing review! It's great to know you enjoyed your stay, and we'd love to welcome you back anytime.

2/10 - Tồi

Miguel

Lưu trú 1 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

patricia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Todo muy bien
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 03/04/2024
Dear Patricia,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your experience at Embassy Suites by Hilton Anaheim North, and we hope you return soon.

4/10 - Kém

Sann

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is not clean and I got infection from the towels.
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 03/04/2024
Dear Sann,What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value we pride ourselves on. Please accept our apology for our shortcomings and know we will give your room the care it deserves. We will also make sure that our housekeeping efforts improve moving forward. Your comments are appreciated, and should you return to Anaheim, we hope you'll give us another chance to change your perceptions.

10/10 - Xuất sắc

Bernadette

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024

8/10 - Tốt

Tsang

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Breakfest is great and is included
Lưu trú 5 đêm vào Tháng 3, 2024
General Manager trả lời vào 03/04/2024
Dear Tsang,Thanks so much for the review! We're so glad to hear you enjoyed our delicious breakfast and had an overall pleasant stay at Embassy Suites by Hilton Anaheim North. The pleasure was all ours, and we hope you'll visit us again soon.

4/10 - Kém

DESIREE

Lưu trú 2 đêm vào Tháng 3, 2024

2/10 - Tồi

Lissette

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very dated and cleanliness an issue
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 03/04/2024
Dear Lissette,Feedback from our guests is always appreciated as it helps us make necessary improvements. Please accept our apologies for any concerns about the condition and cleanliness of the property. We're hoping to renovate later this year, and we'll keep your comments in mind as we strive to enhance the experience for our guests. Should you be in the area again, we hope you'll give us the chance to provide a more exceptional stay for you.

10/10 - Xuất sắc

Brian K.

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great experience and very clean.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 30/03/2024
Dear Brian,Thank you so much for choosing to stay with us at Embassy Suites by Hilton Anaheim North. Impressing every guest with our pristine accommodations is always a top priority for us, so we're thrilled that was the case for you. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

2/10 - Tồi

Shelly

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall the place was ok just that house keeping is really bad we checked in on a Sunday didn’t get clean towels linen or anything till Tuesday night we kept asking for service they said we will pick up dirty towels in a few min and bring I clean ones kept calling them at one time they said they didn’t have any clean towels to bring us then on my last night house keeping calls the room and said are you calling about getting a set of towels replaced I said yes been here since Sunday no clean towels so are we suppose to clean up with dirty towels is that how you do it service is really bad I wouldn’t stay there again or even recommend that place to anyone.Very Very unhappy with service. And the day before we left they had teenagers running around on all 6 floors some jumping on the beds no parents around there was like 30 kids running the halls some sitting in lobby just loud as can be I didn’t know kids can run up and down halls without supervision where was the parents/ teachers etc . I was suppose to be on vacation enjoying myself. Never again….
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 30/03/2024
Dear Shelly,Thank you for sharing your experience with us. We appreciate your feedback and are disappointed to hear about the challenges you encountered during your stay. Ensuring prompt housekeeping services and maintaining a peaceful environment are crucial to us. We apologize for any inconvenience and will address these concerns with our team. Despite this, we hope you'll consider giving us another chance in the future. We're committed to improving and providing a better experience for our guests.

8/10 - Tốt

Amanda

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Check in was easy
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 30/03/2024
Dear Amanda,It's always a pleasure hearing from our guests. We're glad our check-in process went smoothly, and we look forward to your next visit.

10/10 - Xuất sắc

Allan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great customer service.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 25/03/2024
Dear Allan,Your kind words truly motivate our team. We're committed to maintaining our high service standards and look forward to welcoming you back to Embassy Suites by Hilton Anaheim North, for another exceptional visit.

10/10 - Xuất sắc

harjinder

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love my stay, highly recommended!!
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 25/03/2024
Dear Harjinder,Thank you for your perfect rating and for recommending us to your fellow travelers! We're delighted you thoroughly enjoyed your experience, and we hope you return soon.

8/10 - Tốt

Juan E

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Ocupa algo de remodelación en los cuartos que ya Son un poco antiguos y deteriorados
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 25/03/2024
Dear Juan,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

10/10 - Xuất sắc

Shauntel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is very clean. The complimentary breakfast and drinks and snacks during happy hour is a plus. Nice size indoor pool.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 22/03/2024
Dear Shauntel,Thank you so much for taking the time to share your thoughts on your recent visit. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. Receiving recognition for our delicious offerings and sparkling pool is always appreciated as well. It was a pleasure having you here, and we hope you return soon!