6/10 - Được
Lucci
Đi cùng gia đình
08/04/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
It was my sister's birthday and so I booked a staycation near the venue for the Aurora festival. They told me that the guard that has been with the property for 2 years was really rude to my dad. He was on his phone and wouldn't answer them about a parking question. My sister even overheard him say that since they were the ones who need something, they should be the one to come up to him. He was the security guard! He should attend to the guests who are parking but instead he shouted at them and insisted that my dad was on the wrong. 3 stars for service and staff because the other hotel staff were great. Minus 2 is for the security guard on April 7 at 1am after day 1 of Aurora festival. It was supposed to be a stress-free weekend but the incident ruined the experience.