4/10 - Kém
Kate
04/11/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hallway to our room smelled terrible, like puke and cleaner. I informed the front desk, they offered to move us to a different floor. We were only there two nights and needed to help with a relative’s wedding…we didn’t have time and it would have been a huge effort(just me with two kids and a lot of luggage). I thought they would do something to clean or at least do something about the smell. It was worse the next day. The staff were polite, however it did not make up for that smell. The jets in the hot tub also didn’t really work and getting into the pool area was a challenge due to a door issue ( they had a hand written sign with instructions) we had to yank very hard to get it open. Overall it seems the hotel needs some maintenance and better cleaning. They also need to show some response to reported issues with the facility.
Kate
Lưu trú 2 đêm vào Tháng 10, 2025