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"Unfortunately, the property did not meet reasonable cleanliness or maintenance standards. On arrival, the oven and hob were visibly dirty with grease and residue, and the kitchen overall did not appear to have been properly cleaned. There was no bin provided anywhere in the property, only loose bin bags left for guests to manage waste themselves. The bathroom showed visible mould around the shower area. This is a hygiene issue that should not be present in a paid short-term let. The sofa in...

"The property wasn’t ready when we arrived for 3pm, eventually ready at 5pm. When we arrived the fridge was not turned on so we could not refrigerate anything for several hours, the doors were left closed so when opened the fridge smelled awful & very unhygienic. Cutlery & utensils were rusty & in very poor condition. All the beds were broken in some way & extremely uncomfortable, no decent nights sleep were had by the 6 of us. 1 room had a burnt out extension lead. Dark coloured futon with...