2/10 - Tồi
Melea
Đi theo nhóm
20/11/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was dirty and terrible. no towels in the room, I went to the front desk & asked for towels for 2 people. I was told that he had no towels. He said he would bring me 1 towel. I said there were two guests, he said he would bring me 1 towel. it was brought to the room, it was still slightly damp. I was tired as it was after 10 when I checked in and decided to make the best of it. I showered and went to bed, only to wake up itching so bad that my wrist bled and with welts on the side of my face and neck. At this point (a little after midnight) i decided that I could not stay there no matter how tired I was. I went to the front desk to tell the man about it. He asked if I was checking out and i said yes (my original stay was for two days.) I had stayed about 2 and a half hours. I was told since I had slept in the room that I would not get a refund for that night. I asked about the next night and he said I wouldn't be charged for Sunday. I asked for a receipt to confirm this and he refused. asked to speak to the manager and he said he was the manager, I then asked to speak to the owner and I was told that his name was G, just the letter I tried calling back over the next several days to address the issues and was always put off or ignored. I checked my account and was charged for both days. I contacted Sonesta and they didn't read my complaint, they said my report was investigated and no bedbugs were found, I never said bedbugs only bad rooms and bad customer service.
Melea
Lưu trú 2 đêm vào Tháng 11, 2025