Upon our arrival at the hotel's front desk, we were utterly dismayed by the complete lack of a warm welcome. The room they assigned us was inconveniently located on the first floor, facing a noisy street. Despite our very real concerns about potential traffic noise disrupting our sleep, we were dismissively assured that nighttime traffic was not an issue. Adding to our disappointment, we were told that, due to full occupancy, they couldn't switch us to a quieter room with a different view.
While the room itself had enough space, the bed was a total disaster. It was way too soft, offering zero support from the hopelessly inadequate mattress. The so-called "double bed" was basically two single beds pushed together, leaving a terribly uncomfortable gap in the middle.
Our biggest complaint, however, was how the hotel seemed to favor its dining guests over those of us who were actually staying there. A noisy party continued well past 11:00 pm, causing us considerable disturbance and showing a complete lack of respect for our need for a peaceful night's sleep. To make matters worse, some of the rowdy partygoers who were also hotel guests continued to make noise late into the night, without any intervention from the hotel staff. What's more, the promise of "low traffic" outside our window was entirely untrue, which only added to our growing frustration.
Our frustration reached its peak at check-out when the front desk made a bewildering mistake, claiming we hadn't paid our bill.
