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"Lovely hotel nice and clean and modern. Pricey breakfast and parking and a coffee for £4.50 but otherwise pleasant stay"

"From check in which took 40 mins as they couldn’t find our booking, which was paid for in January. To paying for a meal where chips were hard and stale, did tell the member of staff but was told he would tell the kitchen, he pick up the chips and never returned, not would you like me to get you some fresh chips, nothing, reported it to reception, not interested, reported again the next morning and luckily got a decent member of staff Nichola I think her name, she refunded me my money. Breakfast was cold, day two went to make a coffee there were still water left in the kettle, the kettle was very dirty, the shower was dirty and rusty, toilet stained, the worse thing was when we noticed old blood on the pillow, that was the final straw we checked out and booked into the Hilton which to my suprise was the same price a night as we paid for this awful hotel, experia have been amazing sorting this out for us. I have photos of the things I mention here. This hotel needs the health and safety going in to access this."

"This is an excellent hotel for the price <£100. Everything is new, clean and works. The public areas are nice, the bar is excellent and the food was great. It’s very convenient for the train station and there is decent parking available nearby"

"Great stay again at this property. We were here for 2 nights for the ice hockey play offs. We had booked 2 rooms and the lovely gentleman on reception kindly upgraded us to executive rooms and accommodated our request for one of them to be made into a twin."

"Wonderful hotel. It was a lovely room and staff were friendly."

"We had a lovely stay. Our room was spacious and clean. Staff were friendly. Would stay again."

"All change at the Buxton Crescent, so be careful what is and isn't included in your booking. Have stayed here many times B&B to take advantage of the Pools and to some extent, Spa facilities. After the takeover by Champneys, access to these is no longer included if you book through a third party or if you only book B&B with the hotel directly. Then there's a charge of £40pp to access pool and spa. Which seems steep to me. To access pool and spa within your booked price, you need to book dinner, and B&B directly with the hotel. Hope that's helpful. As a reminder, it remains a great hotel in a great location - which is why we've stayed several times before. May need to reconsider future occasions though."

"Room spacious and amenities were great. Had to book a slot for swimming. The menu for the bar/restaurant is limited and I personally wouldnt eat there again due to this. Both evenings friday / Saturday there was only one member of staff on the bar which caused delays so would have been better if they had more staff on but appreciate there was events on both nights. This does cause parking to become a nightmare. However overall the cleanliness of the room, how friendly staff are and proximity to the festival retail park means I would return."

"Stay was great, didn’t use any of the facilities. Room was huge and clean with everything you need. Breakfast could have had more options but other than that a great stay"