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Nhận xét về Comfort Suites Outlet Center

2.5 out of 5
Comfort Suites Outlet Center
890 Brevard Road, Asheville, NC

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 560/1002 nhận xét" "
Đánh giá 8 - Tốt. 296/1002 nhận xét" "
Đánh giá 6 - Được. 84/1002 nhận xét" "
Đánh giá 4 - Kém. 37/1002 nhận xét" "
Đánh giá 2 - Tồi. 25/1002 nhận xét" "

9,0/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Denise

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hairs found throughout bathroom sink . Worst ever T.V. on sleep timer!!! So hate those!!! Cards for room did not work had to return to desk.
Lưu trú 1 đêm vào Tháng 5, 2024
Kelli trả lời vào 20/05/2024
Dear Ms. Brittingham,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.Kelli FordyceFront Desk ManagerComfort Suites Outlet Center

4/10 - Kém

Melissa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
We were told upon checking in our towels would be refreshed every other day and a full cleaning would happen on the 3rd day (we were there 4 nights). Not once did the cleaning staff enter our room during our stay. Had to ask the front desk for new towels and toilet paper. Staff was very nice and the room was clean. The walls are thin and you can hear everything going on in the hall and adjacent rooms. Breakfast is the same daily but was decent and never ran out of food even on the busy weekend. Is a distance from downtown (20-30 minutes) if that’s what you are looking for.
Lưu trú 4 đêm vào Tháng 5, 2024
Kelli trả lời vào 20/05/2024
Dear Ms. Zimmerman,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli FordyceFront Desk ManagerComfort Suites Outlet Center

6/10 - Được

Shannon

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The front desk staff and the breakfast ladies were all super nice and helpful. The cleaning crew were lackluster at best. I had to go down for new towels every day of my six day stay except for one day, in spite of the front desk putting a note in the system that I wanted clean towels each day. I don't think the halls were vacuumed the whole time we were there. The breakfast was good and consistent, the same each day. The hairdryer at the property only worked on low, but definitely better than nothing as I had forgotten mine. Overall a good stay though.
Lưu trú 5 đêm vào Tháng 5, 2024
Kelli trả lời vào 19/05/2024
Dear Shannon,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli FordyceFront Desk Manager

10/10 - Xuất sắc

Gus

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
Nice place
Lưu trú 1 đêm vào Tháng 5, 2024
Kelli trả lời vào 19/05/2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli Fordyce Front Desk Manager

6/10 - Được

Raymond

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
The room layout was awkward. Although the room was spacious the furniture placement made for a lot of wasted space. The closet should be moved to the front corner so it’s not cramped against the A/C, Bed and Curtains. The bed needs to be more than 6-8 inches from the A/C unit and lastly the bathroom was ridiculously small. No one wants to have to squeeze past to the toilet by the sink or shower in order to close the door.
Lưu trú 2 đêm vào Tháng 5, 2024
Kelli trả lời vào 15/05/2024
I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli FordyceFront Desk Manager

10/10 - Xuất sắc

Laurie

Thích: Sạch sẽ, tiện nghi, dịch vụ
Fantastic stay! Clean room, polite staff, great breakfast!
Lưu trú 1 đêm vào Tháng 5, 2024
Kelli trả lời vào 13/05/2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

8/10 - Tốt

Kimberly

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Convenient to shopping, not so convenient to downtown as there was road construction. Overall, no complaints and nice property.
Lưu trú 2 đêm vào Tháng 2, 2024
Kelli trả lời vào 13/05/2024
Thank you so much for taking the time to review your stay. We appreciate all reviews. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

6/10 - Được

JOSEPH, Asheville

Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ
Paper towel dispenser(s) in both lobby restrooms did not work. Room I stayed in was not clean. The stairwell I used to get to my room had trash and spills on every level.
Lưu trú 1 đêm vào Tháng 5, 2024
Kelli trả lời vào 12/05/2024
Dear Mr. Everett,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli Fordyce Front Desk Manager

10/10 - Xuất sắc

Emil

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Kelli trả lời vào 10/05/2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

10/10 - Xuất sắc

Jeffrey

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Kelli trả lời vào 08/05/2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

8/10 - Tốt

Whitney

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean comfortable rooms. Jacuzzi tub in room was awesome. Friendly efficient staff. Nice breakfast selections. Convenient location.
Lưu trú 1 đêm vào Tháng 4, 2024
Kelli trả lời vào 03/05/2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

10/10 - Xuất sắc

Dorinda

Đi cùng gia đình
The rooms were spacious and clean, friendly staff
Lưu trú 1 đêm vào Tháng 4, 2024
Kelli trả lời vào 01/05/2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli Fordyce Front Desk Manager

10/10 - Xuất sắc

wayne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoyed the stay. Will be back.
Lưu trú 3 đêm vào Tháng 4, 2024
Kelli trả lời vào 26/04/2024
Dear Wayne,I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli Fordyce Front Desk Manager

10/10 - Xuất sắc

Laurie

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent place to stay while traveling as a family and having our dog with us. Pet friendly is huge for us and they made it super easy for our stay.
Lưu trú 1 đêm vào Tháng 4, 2024
Kelli trả lời vào 26/04/2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli Fordyce Front Desk Manager

8/10 - Tốt

Jason

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No dedicated dog area and we could hear activity next door.
Lưu trú 1 đêm vào Tháng 4, 2024
Kelli trả lời vào 21/04/2024
Thank you for taking the time to review your stay. We appreciate all feedback. I have passed your review to my GM . We hope to see you again soon.SincerelyKelli FordyceFront Desk Weather

10/10 - Xuất sắc

Heather

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were very helpful. Breakfast selections were good. It was easy to find close to the highway.
Lưu trú 2 đêm vào Tháng 4, 2024
Kelli trả lời vào 19/04/2024
Thank you taking the time to review your stay. We hope to see you again soon.SincerelyKelli Fordycefront Desk Supervisor

10/10 - Xuất sắc

Joshua

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Kelli trả lời vào 19/04/2024
Dear Joshua,I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Manager

10/10 - Xuất sắc

Thomas

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very polite and friendly.
Lưu trú 1 đêm vào Tháng 4, 2024
Kelli trả lời vào 08/04/2024
Thank you for taking the time to review your stay.We hope to see you again soon.SincerelyKelli FordyceFront Desk Supervisor

8/10 - Tốt

Larry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Kelli trả lời vào 02/04/2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

4/10 - Kém

Douglas, Florence

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I did not enjoy the overall stay for the two nights I was there. Very noisy. The breakfast was less than average. The halls flooring were dirty and our rooms floor wasn’t much better. Even though I didn’t take advantage, there was a nice outlet walking distance. I wouldn’t stay there again and wouldn’t recommend the hotel to others.
Lưu trú 1 đêm vào Tháng 3, 2024
Kelli trả lời vào 31/03/2024
Dear Mr. Hodnett,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.Kelli FordyceFront Desk Manager

8/10 - Tốt

richard

Lưu trú 1 đêm vào Tháng 3, 2024
kelli trả lời vào 20/04/2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Supervisor

10/10 - Xuất sắc

Caylee

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This placs was perfect for my kids and i to have a little mini family vacay! It was very clean, the breakfast was actually delicious! I loved the convenient location and the staff service was great too! 10/10 would recommend people to stay here everytime! The pricing was phenomenal for the stay! Cant wait to go back!
Lưu trú 3 đêm vào Tháng 3, 2024
Kelli trả lời vào 29/03/2024
Thank you so much for taking the time to review your stay. We are so glad you enjoyed your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

10/10 - Xuất sắc

Clarissa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Kelli trả lời vào 29/03/2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

10/10 - Xuất sắc

Ronald

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Parking ease.
Lưu trú 1 đêm vào Tháng 3, 2024
Kelli trả lời vào 28/03/2024
Thank you for taking the time to review your stay. We hope will stay with us again soon.SincerelyKelli FordyceFront Desk Manager

10/10 - Xuất sắc

Patrick

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was phenomenal as always! Any issue I had they were glad to accommodate. Will continue to return here.
Lưu trú 2 đêm vào Tháng 3, 2024
Kelli trả lời vào 19/03/2024
Thank you so much for taking the time to review your stay with us. We always try to do our best for all our guests. We hope to see you again very soon.SincerelyKelli Fordyce Front Desk Supervisor

8/10 - Tốt

Sonya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Kelli trả lời vào 16/03/2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli Fordyce Front Desk Supervisor

6/10 - Được

Jessica

Đi theo nhóm
Không thích: Sạch sẽ
The room was not clean and had odd smell.
Lưu trú 1 đêm vào Tháng 3, 2024
Kelli trả lời vào 11/03/2024
I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.Kelli FordyceFront Desk Supervisor

8/10 - Tốt

Jean Carlo

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very kind receptionists, the elevator wasn't working but they managed to get us reacquainted, at breakfast there was no water available.
Lưu trú 1 đêm vào Tháng 3, 2024
Kelli trả lời vào 11/03/2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

8/10 - Tốt

Karl

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice property and staff. However the shower curtain in the room was a hot mess. It was installed about 6 inches from shower head. The point of an angled rod is to give you more space, not confine you and make the shower curtain stick to you for the entire shower. I’m not large either.
Lưu trú 4 đêm vào Tháng 2, 2024
Kelli trả lời vào 28/02/2024
Thank you for taking the time to review your stay. We appreciate all reviews. I have also passed this review on the my supervisors. We hope that you will stay with us again soon.SincerelyKelli FordyceFront Desk Supervisor

6/10 - Được

Latanya

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi phòng
Friendly staff with out of order elevator
The front desk staff was very friendly. The elevator was out of order and we were not notified. Our family had to carry our luggage to the third floor. Each time we left we had to come and go by the steps. We were there Wednesday through Saturday. Upon departing we heard the manager calling people to notify them that they could go across the street to their sister hotel. We were not offered this option. Its sad because I could give them five stars easily. The elevator being down was a major inconvenience
Lưu trú 3 đêm vào Tháng 2, 2024
Kelli trả lời vào 24/02/2024
Dear Ms. Waller, I do apologize that you were not informed of the issues with the elevator. We did try to call everyone, however we obviously failed to call you. I hope you will give us a second chance at a later date. SincerelyKelli FordyceFront Desk Supervisor

4/10 - Kém

John

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ
elevator was not working. A big inconvence for us Seniors. We wounld not have stayed here had we known we had to carry liggage up and down stairs.
Lưu trú 1 đêm vào Tháng 2, 2024
Kelli trả lời vào 23/02/2024
Thank you for taking the time to review your stay. I am sorry that you did not have a good stay. I do understand how frustrating it was. I hope you will consider staying with us in the future.SincerelyKelli FordyceFront Desk Supervisor

8/10 - Tốt

Candy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk staff nice. The rooms clean, quiet, updated. Liked availability of cold water, coffee etc at entrance. Breakfast basic, but clean and well prepared & attended to. We arrived and was asked if we received a call before to let us know elevator broken and our room on the 3rd floor. We did not know this ahead of time- no call. I said we could manage fine. She said she'd take care of us, but not sure what that meant since bill the same regardless. That was a bit bothersome to pay what we did and struggle with 2 days worth of luggage etc up 3 flights during our stay. At least we are in good shape and active, including weight lifting. That is a feature people should know ahead. Disappointing.
Lưu trú 2 đêm vào Tháng 2, 2024
Kelli trả lời vào 20/02/2024
I am truly sorry for the issues with your stay. I understand how frustrating it is when all the items of the hotel especially the elevator do not work. I will find out why you were not contacted. Thank you again for reviewing your stay. I hope you will consider staying with us in the future.SincerelyKelli FordyceFront Desk Supervisor

10/10 - Xuất sắc

Larry

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and convent for a travel stop.
Lưu trú 1 đêm vào Tháng 2, 2024
Kelli trả lời vào 20/02/2024
Dear Larry,I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a reviewSincerelyKelli FordyceFront Desk Supervisor

8/10 - Tốt

Wilhelmina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful crew. Clean facility. The walls between the room are a bit thin though. I could hear all the conversations and toilet flushing next door.
Lưu trú 2 đêm vào Tháng 2, 2024
Kelli trả lời vào 20/02/2024
Thank you for taking the time to review your stay. I am glad you enjoyed your stay. We hope to see you again soon.SincerelyKelli Fordyce Front Desk Supervisor

8/10 - Tốt

Heang

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was friendly and helpful. Nice location with good food and shopping options. We'll stay again.
Lưu trú 1 đêm vào Tháng 2, 2024
Kelli trả lời vào 12/02/2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli Fordyce Front Desk Supervisor

6/10 - Được

David

Lưu trú 1 đêm vào Tháng 2, 2024
Kelli trả lời vào 22/03/2024
Thank you for taking the time out to review your stay. We hope to see you again very soon.SincerelyKelli FordyceFront Desk Supervisor

10/10 - Xuất sắc

Kelly

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
See all of above.
Lưu trú 1 đêm vào Tháng 2, 2024
Kelli trả lời vào 12/02/2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli Fordyce Front Desk Supervisor

2/10 - Tồi

Larry

Đi cùng thú cưng
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The elevator was out. At 76 with a bad hip, it was extremely unpleasant to be told there was nothing available on the first floor. In trying to assure I would have a first floor room on my return trip, in March, I was told by the desk clerk she couldn't do anything. This was my third stay at this facility, and it is the only one that has been unpleasant. Not a fan of the clerk who checked me in.
Lưu trú 1 đêm vào Tháng 2, 2024
Kelli trả lời vào 06/02/2024
Dear Mr. Gregerson,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli Fordyce Front Desk Supervisor

2/10 - Tồi

Melissa

Not the nicest Comfort Suites
Elevators not working. Stayed 3 nights and was expected to use 2 towels for 3 nights. Shower flooded bathroom and entry of room every single shower. Comfort Suites has always been our go to hotel. This location was a huge disappointment.
Lưu trú 3 đêm vào Tháng 2, 2024
Kelli trả lời vào 05/02/2024
I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli Fordyce Front Desk Supervisor

10/10 - Xuất sắc

Rocio

Lưu trú 2 đêm vào Tháng 2, 2024
Kelli trả lời vào 06/02/2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.Sincerely Kelli FordyceFront desk Supervisor

8/10 - Tốt

David

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Clean room and good breakfast
The hotel was nice, and clean. Could use a few updates. Staff was friendly and helpful when needed. Would stay again. Location is good central to stores restaurants and the outlet mall.
Lưu trú 3 đêm vào Tháng 10, 2023
Kelli trả lời vào 05/02/2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

6/10 - Được

Sarah

Đi cùng thú cưng
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The carpet in the hallways was tearing, ripping, and fraying and coming up at the edges. There was mold in the ceiling of the shower. Breakfast was ok, not a lot of non-dairy options, the washing machines and the elevator were out of order which made lugging everything in/out up and down the stairs a pain. Beds were average, not super comfortable for someone who likes a soft bed, but not too hard either. Did love that they are pet friendly!
Lưu trú 1 đêm vào Tháng 1, 2024
Kelli trả lời vào 02/02/2024
Dear Sarah,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli FordyceFront Desk Supervisor

10/10 - Xuất sắc

Rey

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Kelli trả lời vào 20/01/2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

4/10 - Kém

Lauren

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When we arrived, we were informed that the elevator was out of order so we were placed on the first floor. The room smelled like smoke so we requested another one and were placed on the third floor. Even after two nights there, the elevator was still out of order. The staff was kind and tried to accommodate us. The place just felt dirty and unkept though.
Lưu trú 2 đêm vào Tháng 1, 2024
Kelli trả lời vào 17/01/2024
Dear Lauren,I would like to apologize on our entire staff for the issues with your stay. I understand how frustrating it was for you and the situation with the elevator. We hope to have the elevator situation fixed soon, as we are having to wait on a motor. I hope one day you will come stay with us again. Again our deepest apologies.SincerelyKelli Fordyce Front Desk Supervisor

8/10 - Tốt

Robert

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff at desk. East check-in. Room dated, basic amenities.
Kelli trả lời vào 09/01/2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 - Xuất sắc

Madison

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Experience only one minor issue
Our stay was great! The sweet lady who is at the front desk in afternoons/evenings is so helpful. The ONLY thing I will say to those who are looking to book is pay very close attention to if your room is conjoined or not. We didn't know we were going to have a conjoined room until we got there and the persons TV next door was on max volume. We looked on our reservation and didn't see any information about a conjoined room which is why we were able to switch our rooms. We did have to give up our whirlpool suite for a normal 1 bed room so we weren't conjoined to strangers. However, the process of getting a new room is why I am giving the rating 5 stars. The lady at the front desk was so caring and helpful which made it so much better. Thanks guys!
Lưu trú 2 đêm vào Tháng 1, 2024
Kelli trả lời vào 09/01/2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 - Xuất sắc

Idelfonso

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Kelli trả lời vào 02/02/2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 - Xuất sắc

Rebecca

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was an overnight trip, but I wish it could have been longer! Hotel was very nice, updated and clean. Beds were very comfortable. We also dined for dinner near by at Papa and Beer- Mexican, best I ever had, go!
Lưu trú 1 đêm vào Tháng 1, 2024
Kelli trả lời vào 09/01/2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 - Xuất sắc

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient clean safe and cheap.
Lưu trú 1 đêm vào Tháng 12, 2023
Kelli trả lời vào 09/01/2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 - Xuất sắc

Gene

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Kelli trả lời vào 09/01/2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor