Khu sảnh

Nhận xét về Hampton Inn & Suites Asheville Biltmore Area

2.5 out of 5
Hampton Inn & Suites Asheville Biltmore Area
835 Brevard Road, Asheville, NC

Nhận xét

9,4

Ngoại hạng

Đánh giá 10 - Xuất sắc. 770/1005 nhận xét" "
Đánh giá 8 - Tốt. 164/1005 nhận xét" "
Đánh giá 6 - Được. 32/1005 nhận xét" "
Đánh giá 4 - Kém. 19/1005 nhận xét" "
Đánh giá 2 - Tồi. 20/1005 nhận xét" "

9,6/10

Sạch sẽ

9,6/10

Nhân viên & dịch vụ

9,2/10

Tiện nghi, dịch vụ

9,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Roberta

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very comfortable in king room with sofa. Best room we’ve had in many overnights across many hotel chains. Love the layout!!!!
Lưu trú 3 đêm vào Tháng 5, 2024
Celia trả lời vào 27/05/2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the comfort and layout of our king room with a sofa. It's fantastic to know that it stands out as the best room you've experienced across many hotel stays. We look forward to welcoming you back for another great stay in the future!

8/10 - Tốt

Valerie

Đi cùng bạn đồng hành
Needs updates
Lưu trú 1 đêm vào Tháng 5, 2024
Celia trả lời vào 27/05/2024
Thank you for your review! We're glad you had a positive experience with us. If you have any specific feedback or suggestions on how we can improve, we'd love to hear from you. We hope to welcome you back soon!

10/10 - Xuất sắc

Joseph

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location to stay and close to much in Asheville. The corner king studio room was great and always nice to have breakfast in the morning there if you want.
Lưu trú 1 đêm vào Tháng 5, 2024
Celia trả lời vào 27/05/2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed our convenient location and found it easy to explore Asheville. It's great to know that you appreciated the corner king studio room and the breakfast options we offer. We hope to welcome you back for another pleasant stay soon!

8/10 - Tốt

Samuel E.

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice area everything convenient. Walkable. Shopping across the street. Nice property.
Lưu trú 1 đêm vào Tháng 5, 2024
Celia trả lời vào 25/05/2024
We're glad to hear that you enjoyed our convenient and walkable location, with shopping just across the street. We appreciate your kind words about the property and hope to welcome you back for an even better stay in the future.

10/10 - Xuất sắc

Meiwun

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean, modern and spacious room. Very easy to get on the interstate from the hotel. Front desk and housekeeping staff were excellent. Darryl at breakfast area took good care of guests and kept the place very clean. Only negative is the soundproofing wasn’t good and we could hear people talking in the hallway, people walking in the room above us and the dog barking in the room next door although these calmed down when we went to bed.
Lưu trú 2 đêm vào Tháng 5, 2024
Celia trả lời vào 25/05/2024
Thank you for your wonderful review! We're delighted to hear that you found the room very clean, modern, and spacious, and that you appreciated the convenient access to the interstate. Our front desk and housekeeping staff, along with Darryl in the breakfast area, are grateful for your kind words about their service.We apologize for the inconvenience caused by the noise. We are constantly looking for ways to improve our guests' experience, and your feedback about the soundproofing will be taken into consideration.We hope to welcome you back soon for another enjoyable stay!

10/10 - Xuất sắc

Daniel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff. Clean hotel. Breakfast was nicer than i expected. Will stay here again.
Lưu trú 1 đêm vào Tháng 5, 2024
Celia trả lời vào 25/05/2024
Thank you for your feedback! We're delighted to hear that you found our staff friendly, the hotel clean, and the breakfast exceeded your expectations. We look forward to welcoming you back for another great stay!

10/10 - Xuất sắc

Keith

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff, great facility!
Lưu trú 1 đêm vào Tháng 5, 2024
Celia trả lời vào 16/05/2024
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay with us and that we could meet your expectations. Providing exceptional service and ensuring our guests have a comfortable and memorable experience is always our top priority. We hope to have the pleasure of welcoming you back again soon!

10/10 - Xuất sắc

Lisa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoyed our stay
Lưu trú 1 đêm vào Tháng 5, 2024
Celia trả lời vào 16/05/2024
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay with us and that we could meet your expectations. Providing exceptional service and ensuring our guests have a comfortable and memorable experience is always our top priority. We hope to have the pleasure of welcoming you back again soon!

10/10 - Xuất sắc

Rocky

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Celia trả lời vào 16/05/2024
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay with us and that we could meet your expectations. Providing exceptional service and ensuring our guests have a comfortable and memorable experience is always our top priority. We hope to have the pleasure of welcoming you back again soon!

8/10 - Tốt

Andrew

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No other comments
Lưu trú 2 đêm vào Tháng 5, 2024
Celia trả lời vào 16/05/2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay overall. If there's anything specific that you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're always striving to enhance our guests' experience and appreciate your input. We hope to have the opportunity to welcome you back again in the future.

8/10 - Tốt

David, Cartersville

Đi cùng thú cưng, Đi cùng bạn đồng hành
Clean hotel close to highway exits and close to several restaurants!
Lưu trú 1 đêm vào Tháng 5, 2024
Celia trả lời vào 16/05/2024
Thank you for sharing your feedback with us! We're glad to hear that you found our hotel clean and conveniently located near highway exits and restaurants. We appreciate your input and will continue to strive for excellence in all aspects of our service. If there's anything specific you think we could improve upon to earn that extra star next time, please feel free to let us know. We hope to have the opportunity to welcome you back again in the future.

6/10 - Được

Kimberly

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Nothing special
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Heather

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfortable room, friendly staff
Lưu trú 2 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Dalyn

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great during our stay. We did have to ask for shampoo as there was none when we arrived but it was taken care of on day 2
Lưu trú 3 đêm vào Tháng 4, 2024
Celia trả lời vào 02/05/2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that overall, you enjoyed your stay with us. However, we apologize for the oversight with the shampoo on the first day. Your comfort is important to us, and we're glad to hear that our team promptly addressed the issue on the second day. We appreciate your understanding and hope to welcome you back for an even smoother experience in the future!

6/10 - Được

Judey

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Hampton Inn is a great location. We were there on leisure travel. The breakfast was good. It was a busy week with a busload of travelers also. It would be nice to see some healthy breakfast choices. The pool was great and our room was fine.
Lưu trú 3 đêm vào Tháng 4, 2024
Celia trả lời vào 02/05/2024
Thank you for sharing your feedback with us. We're glad to hear that you appreciated our convenient location and enjoyed the breakfast during your leisure travel. We understand the importance of offering a variety of breakfast options, including healthy choices, and we'll take your suggestion into consideration for future improvements. It's wonderful to hear that you enjoyed our pool and found your room satisfactory. Your comments are valuable to us as we strive to enhance the experience for all our guests. We hope to welcome you back for an even better stay in the future.

10/10 - Xuất sắc

James

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was as nice, clean, and functional as you should expect from a hotel of this caliber.
Lưu trú 2 đêm vào Tháng 4, 2024
Celia trả lời vào 02/05/2024
We're thrilled to hear that you found everything at our hotel to meet your expectations! Providing a clean, comfortable, and functional environment for our guests is always our top priority, and we're glad that we could deliver on that during your stay. Thank you for your kind words, and we hope to have the pleasure of welcoming you back in the future!

10/10 - Xuất sắc

Mevlana

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 1 đêm vào Tháng 4, 2024
Celia trả lời vào 02/05/2024
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

10/10 - Xuất sắc

Marina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Celia trả lời vào 02/05/2024
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

10/10 - Xuất sắc

Angie

Lưu trú 2 đêm vào Tháng 4, 2024
Celia trả lời vào 02/05/2024
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

6/10 - Được

keertini

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Could have been cleaner
Lưu trú 1 đêm vào Tháng 4, 2024
Celia trả lời vào 02/05/2024
We appreciate your feedback and apologize if the cleanliness of our property did not meet your expectations during your stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret any inconvenience this may have caused. Rest assured, we will address this matter with our housekeeping team to ensure that future guests enjoy a pristine experience. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.

10/10 - Xuất sắc

Jeanne

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk were so welcoming and helpful, property was spotless and near great restaurants.
Lưu trú 1 đêm vào Tháng 4, 2024
Celia trả lời vào 02/05/2024
We're delighted to hear that our front desk team made you feel welcome and provided helpful assistance during your stay! It's our goal to ensure that every guest feels valued and supported throughout their time with us. Additionally, we're pleased that you found our property to be spotless and conveniently located near some fantastic dining options. Thank you for sharing your experience, and we hope to have the opportunity to host you again soon!

10/10 - Xuất sắc

Aubrey

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Celia trả lời vào 02/05/2024
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

10/10 - Xuất sắc

Jackie

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Celia trả lời vào 02/05/2024
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

8/10 - Tốt

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Celia trả lời vào 02/05/2024
Thank you for sharing your feedback with us! We're glad to hear that you had an enjoyable stay overall. Your comments regarding cleanliness are duly noted, and we will make sure to address this to enhance the experience for future guests. We appreciate your support and hope to have the opportunity to welcome you back for an even better stay in the future!

6/10 - Được

Kathleen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Checkin was 15 minutes late.
Lưu trú 1 đêm vào Tháng 4, 2024
Celia trả lời vào 14/04/2024
Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the delay you experienced during check-in. We understand that your time is valuable, and we regret any inconvenience this may have caused. Please know that we are reviewing our processes to ensure that we can minimize wait times and provide a more seamless experience for our guests in the future. Your feedback is invaluable to us as it helps us improve our service standards. We hope to have the opportunity to welcome you back for a more punctual and enjoyable stay. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you again for your feedback.

10/10 - Xuất sắc

Bonnie

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was wonderful!! If you are traveling with animals this place is great!
Lưu trú 1 đêm vào Tháng 4, 2024
Celia trả lời vào 14/04/2024
Thank you for your glowing review! We're delighted to hear that you had a wonderful experience with our staff and that our pet-friendly accommodations met your needs perfectly. Providing exceptional service to both our guests and their furry friends is our top priority, and we're thrilled to know that we hit the mark during your stay. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you and your pets back for another enjoyable stay soon! If you need any assistance or have any special requests for your next visit, please don't hesitate to let us know.

6/10 - Được

Robin

Lưu trú 1 đêm vào Tháng 4, 2024
Celia trả lời vào 02/05/2024
Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we apologize for any shortcomings during your stay. We will take your comments into consideration and work diligently to improve. If you have any specific concerns you'd like to address with us, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.

10/10 - Xuất sắc

YUEJIE

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great people and great breakfast
Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 14/04/2024
Thank you for your kind words! We're thrilled to hear that you enjoyed interacting with our team and that you found our breakfast offerings to your liking. Providing exceptional service and delicious breakfast options are both top priorities for us, and we're delighted that we met your expectations in both areas. Your feedback means a lot to us, and we look forward to welcoming you back for another great stay in the future! If you have any special requests or if there's anything else we can assist you with, please don't hesitate to let us know.

10/10 - Xuất sắc

Laura, Carrboro

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nothing
Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 14/04/2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

2/10 - Tồi

Sussette, berlin

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
La PEOR experiencia que he tenido en la cadena de hoteles Hampton. El hotel estaba en muy buenas condiciones pero el Staff tenían la peor actitud que yo viera en mi vida. Desde el manager hasta la que servía el desayuno. Viajamos con un pequeño perro y se les ocurrió darnos una habitación frente a la puerta de entrada lo que incomodaba al perro la entrada y salida de huéspedes. Pedí que nos cambiaran de habitación a lo que no accedieron pero a la misma vez le incomodaban sus ladridos. A la salida, nos aplicaron un cargo de “occupancy fee” aumentando a $10 más al pet fee que NO logro explicarme la de front desk cuando hicimos check out. En el area de desayuno, ya 1 hora antes de cerrar el area, no rellenaban (aunque era sábado, con mayor flujo de huéspedes en el hotel). La única que vi con buena actitud fue la de limpieza; todos los demás necesitan un training en Customer Service, urgentemente.
Lưu trú 2 đêm vào Tháng 3, 2024
Celia trả lời vào 31/03/2024
Thank you for taking the time to share your feedback regarding your recent stay at our Hampton hotel. We genuinely appreciate your insights as they help us identify areas where we can improve and enhance our services.We regret to hear that your experience did not meet your expectations, particularly regarding the attitude of our staff and the challenges with your room assignment. We apologize for any inconvenience caused during your stay.Regarding the "occupancy fee" applied to your bill, we want to clarify that this fee is a mandatory tax required by local regulations. We understand that additional charges can be frustrating, and we apologize if there was any confusion during the explanation at the front desk. Please know that we strive to be transparent about all charges associated with your stay.We also apologize for any inconvenience you experienced in the breakfast area. Rest assured, we will review our processes to ensure timely replenishment of items to better accommodate our guests, especially during peak times.We understand your request to change rooms due to the location's proximity to the entrance door and subsequent barking concerns. Unfortunately, during your stay, we were fully booked, and it was late in the evening, limiting our ability to relocate guests. Moreover, we received multiple complaints from other guests regarding noise disturbances after quiet hours, which further complicated the situation. Nevertheless, we regret any inconvenience this may have caused and will strive to find better solutions in similar situations in the future.We are glad to hear that the cleaning staff left a positive impression on you, and we will ensure your commendation is passed along to them. Additionally, we take your feedback regarding our team's customer service seriously and will provide additional training to ensure all our staff members uphold our high service standards.Once again, we apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.

2/10 - Tồi

Lana

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is located right on a cross of several highways and roads. The hotel is poorly built and the windows are very cheap. There is no noise isolation there. It is difficult to sleep a wink at night because the roads just continue to roar. In addition to this when we arrived, we did not have a room. They overbooked the hotel and the manager told us that they do it ALL THE TIME. It's just like the airlines. They overbook and then you come in and don't have a room that you wanted. We needed 3 separate beds and that is what we booked and PAID for. Instead, they didn't have that for us when we came to check in. Obviously, no compensation was provided. The young lady at the counter was so absurd - she demonstratively acted that she couldn't care less. All she said, the manager will handle this. The manager gave us a much smaller room and brought in a roller bed. It was very disruptive and inconvenient and NOT WHAT WE BOOKED.
Lưu trú 3 đêm vào Tháng 3, 2024
Celia trả lời vào 31/03/2024
We deeply apologize for the challenges you encountered during your stay. It's disheartening to hear about the noise disturbances and the inconvenience caused by our overbooking situation. We understand the frustration of not receiving the room type you booked and paid for, and we regret any inconvenience this may have caused.We also want to clarify that when booking through third-party platforms, such as the one you used, situations like overbooking can occur. The manager's intention was to convey this information and apologize for any inconvenience it may have caused.Your comments regarding our staff's demeanor and the quality of our accommodations have been noted, and we will address these issues internally to ensure a better experience for our guests in the future.We sincerely appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay.

8/10 - Tốt

Sharon

Đi cùng thú cưng, Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
It was nice and clean, curteous staff
Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 14/04/2024
Thank you for your review! We're pleased to hear that you found our hotel nice and clean, and that our staff provided courteous service during your stay. Maintaining a high standard of cleanliness and delivering excellent customer service are top priorities for us, and we're glad that we met your expectations in both regards. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If you need any assistance or have any questions, please feel free to reach out to us.

10/10 - Xuất sắc

dawn

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient and clean
Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 14/04/2024
Thank you for your feedback! We're delighted to hear that you found our hotel convenient and clean during your stay. Providing a comfortable and tidy environment for our guests is a top priority for us, and we're glad that we met your expectations in this regard. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future! If you have any special requests or if there's anything else we can assist you with, please don't hesitate to let us know.

10/10 - Xuất sắc

Shelli

Lưu trú 1 đêm vào Tháng 2, 2024
Celia trả lời vào 14/04/2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

10/10 - Xuất sắc

Craig

Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 02/05/2024
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

8/10 - Tốt

Amy

Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 14/04/2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

10/10 - Xuất sắc

Dean

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice room, plenty of space, nice touches through out.
Lưu trú 2 đêm vào Tháng 3, 2024
Celia trả lời vào 14/04/2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your room and that it provided plenty of space with nice touches throughout. Creating a comfortable and welcoming environment for our guests is our goal, and we're delighted that we succeeded in providing you with a memorable stay. Your feedback means a lot to us, and we look forward to the opportunity to welcome you back for another enjoyable experience in the future! If you have any special requests or if there's anything else we can assist you with, please don't hesitate to let us know.

10/10 - Xuất sắc

Ana

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We would stay again if we need too.
Lưu trú 2 đêm vào Tháng 3, 2024
Celia trả lời vào 14/04/2024
Thank you for considering us for your future stays! We're pleased to hear that you would choose to stay with us again if the need arises. Your loyalty and satisfaction mean a lot to us, and we would be delighted to welcome you back whenever you're in the area. If you have any future plans or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to the opportunity to host you again!

10/10 - Xuất sắc

Peggy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, fast friendly service. They have a beautiful bar in the lobby.
Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 14/04/2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our great location and experienced fast, friendly service during your stay. It's fantastic to know that you appreciated our beautiful lobby bar as well. Providing a welcoming atmosphere and efficient service are top priorities for us, and we're thrilled that we were able to meet your expectations in both regards. Your satisfaction means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If you have any special requests or if there's anything else we can assist you with, please don't hesitate to let us know.

6/10 - Được

Leon

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
The room was dirty and had not been cleaned. We called the front desk and they gave us a new, clean room. The rest of our stay was nice.
Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 14/04/2024
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced upon arrival. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of meeting our usual standards during your initial room assignment.We're glad to hear that our team was able to promptly address the issue and provide you with a new, clean room. Your comfort and satisfaction are our top priorities, and we're pleased to hear that the remainder of your stay was enjoyable.Please know that we take your feedback seriously, and we will review our cleaning procedures to ensure that similar incidents are avoided in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a flawless stay on your next visit. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.

10/10 - Xuất sắc

Amanda

Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 14/04/2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

8/10 - Tốt

Barbara

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The front desk staff was so nice and helpful, especially Kimberly. She took our ice packets to a freezer to for us so they’d be cold in the morning.
Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 13/03/2024
Thank you for sharing your positive experience with us! We're thrilled to hear that our front desk staff left a lasting impression with their kindness and helpfulness. It's the little touches like taking your ice packets to the freezer that make a difference, and we're delighted that our staff went above and beyond to enhance your stay. We appreciate your acknowledgment and look forward to welcoming you back for another pleasant experience.

10/10 - Xuất sắc

Brandon

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My family and I enjoyed our time staying here. No complaints. Friendly staff, good breakfast, kids enjoyed the indoor pool
Lưu trú 4 đêm vào Tháng 2, 2024
Celia trả lời vào 13/03/2024
We appreciate your kind words and are thrilled to hear that your family enjoyed their time staying with us. It's wonderful to know that our friendly staff, good breakfast, and indoor pool contributed to a pleasant experience. We aim to provide a comfortable and enjoyable stay for all our guests, and we hope to welcome you and your family back for another memorable visit in the future.

10/10 - Xuất sắc

Nicholas

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nicely situated for a visit to the Biltmore and other attractions
Lưu trú 2 đêm vào Tháng 3, 2024
Celia trả lời vào 13/03/2024
Thank you for choosing our hotel for your visit, and we're delighted to hear that you found our location to be convenient for exploring attractions like the Biltmore. We hope you had a wonderful time exploring the area, and we look forward to the opportunity to host you again in the future.

10/10 - Xuất sắc

John

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location. Rooms clean and up to date.
Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 13/03/2024
Thank you for your kind words! We're delighted to hear that you found our location excellent and appreciated the cleanliness and up-to-date features of our rooms. Providing a comfortable and modern environment is a top priority for us. We appreciate your feedback and look forward to welcoming you back for another excellent stay in the future.

10/10 - Xuất sắc

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 13/03/2024
Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you enjoyed your stay with us. Our team strives to provide a positive experience for our guests, and we're thrilled to know that we met your expectations. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another excellent stay in the future.

10/10 - Xuất sắc

Sheryl

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet and clean
Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 13/03/2024
Thank you for your concise yet valuable feedback! We're pleased to know that you found our establishment quiet and clean. Creating a serene and tidy environment for our guests is a priority, and we're delighted to hear that we met your expectations. We appreciate your positive comments and hope to welcome you back for another peaceful stay.

10/10 - Xuất sắc

Jen

Lưu trú 1 đêm vào Tháng 3, 2024
Celia trả lời vào 14/04/2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

8/10 - Tốt

Irene, Toronto

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Walking distance to Shopping Centre.
Lưu trú 4 đêm vào Tháng 2, 2024
Cassie trả lời vào 29/02/2024
We're glad you found our location convenient with easy access to the nearby Shopping Centre. Thank you for sharing your experience, and we hope to host you again soon!

10/10 - Xuất sắc

lisa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and all the staff we’re very friendly and helpful
Lưu trú 1 đêm vào Tháng 2, 2024
Cassie trả lời vào 29/02/2024
We're delighted to hear you found our establishment exceptionally clean, and we truly appreciate your kind words about our friendly and helpful staff. Thank you for choosing us, and we hope to welcome you back soon!