Dear Frank,Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found our hotel satisfactory overall, we sincerely apologize for the challenges you encountered during your stay.We regret any inconvenience caused by the street noise and the inability to fully close the windows in your room. Ensuring our guests' comfort and providing a peaceful environment for rest is a top priority for us, and we understand how disruptive this must have been to your experience.Regarding your request for a room change, we apologize if it was not accommodated to your satisfaction. We strive to fulfill all guest requests whenever possible, and it's disappointing to hear that we fell short in this instance. Rest assured, we will review our procedures to ensure better handling of such situations in the future.As for your comment about booking through Expedia resulting in perceived second-class treatment, please be assured that all our guests are equally valued regardless of their booking platform. We apologize if you felt otherwise, and we will address this concern with our team to ensure consistent service standards for all guests.We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future for a more seamless experience.Warm regards,Constantinos SarigiannidisFront Office Manager