Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 536/1000 nhận xét" "
10 - Xuất sắc
536
Đánh giá 8 - Tốt. 206/1000 nhận xét" "
8 - Tốt
206
Đánh giá 6 - Được. 135/1000 nhận xét" "
6 - Được
135
Đánh giá 4 - Kém. 70/1000 nhận xét" "
4 - Kém
70
Đánh giá 2 - Tồi. 53/1000 nhận xét" "
2 - Tồi
53
8,4/10
Sạch sẽ
9,0/10
Nhân viên & dịch vụ
7,8/10
Tiện nghi, dịch vụ
8,0/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,2/10
Thân thiện với môi trường
Nhận xét
6/10 - Được
Alex
Đi cùng gia đình
27/05/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The floor of our room really needed to be mopped. The bottoms of our feet were extremely dirty after walking around only just a bit. The room seemed clean otherwise. Be aware that they charge a $12 parking fee that was unadvertised on Expedia. They did offer a $19 credit towards food. The only issue with this was the cook called out the morning we went for breakfast so we couldn't take advantage. The desk clerk did credit my parking fee as a result when I asked what we could do about that. Very close to UGA and restaurants. The grounds were well-maintained and the stay was quiet.
Alex
Lưu trú 1 đêm vào Tháng 5, 2024
6/10 - Được
Susan
26/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Susan
Lưu trú 2 đêm vào Tháng 5, 2024
6/10 - Được
Susan
22/05/2024
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a disappointment - felt like a low end motel. The a/c was not effective in dehumidifying, the room had a strange smell, and he floor was slippery (maybe cleaned but not rinsed?). Annoying that upon arrival at 12:15 was charged $30 to check in early (before 1pm). While I understand you need a "rule" front desk staff should be able to override. Did not feel safe with room opening to parking lot. Room was incredibly dark and no outside space to hang - several guests pulled chairs from pavilion to sit in parking lot. Very disappointing stay.
Susan
Lưu trú 1 đêm vào Tháng 5, 2024
4/10 - Kém
Amy
Đi cùng gia đình
18/05/2024
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms had the bare minimum and were not what I expected from the photos…
Amy
Lưu trú 3 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Brad
18/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly and easy check in.
Brad
Lưu trú 2 đêm vào Tháng 5, 2024
8/10 - Tốt
William
12/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They charged me $12.00 for parking. This $12.00 fee was not listed on Expedia and I was informed at check-in that was $12.00 to park my car in their unsecured parking lot.
Beware!
William
Lưu trú 1 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 14/05/2024
William, thank you so much for being our guest and taking the time to provide feedback from your recent stay with us. We value our feedback as it helps us to understand areas of opportunity to better curate and improve our guests experience. We do apologize for the misunderstanding regarding our overnight parking. Our parking fee of 12 per night is listed on Expedia as a nightly charge, we do apologize if it was overlooked. We hope to have an opportunity to welcome you back the next time you find yourself back in the Classic City.
10/10 - Xuất sắc
Madison
Đi cùng gia đình, Đi cùng bạn đồng hành
12/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing! The people who work here are the best and so kind.
Madison
Lưu trú 2 đêm vào Tháng 5, 2024
6/10 - Được
Liz
12/05/2024
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Convenient location however rooms are pretty old. Unfortunately our room was very musty smelling. The lighting in the bathroom was bad. However the AC worked great and the shower was hot. Only was there to sleep thankfully. The smell was almost unbearable.
Liz
Lưu trú 2 đêm vào Tháng 5, 2024
4/10 - Kém
jerry
11/05/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ, tiện nghi, dịch vụ
Room floor was dirty
jerry
Lưu trú 2 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Daniel
10/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet
Daniel
Lưu trú 2 đêm vào Tháng 5, 2024
4/10 - Kém
Theressa
09/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a motel, not a hotel. Hallway smelled like garbage. Room was damp, moldy smelling, old, dark, depressing. Shower was no longer white. White doors were filthy. Pictures do not represent what I experienced. They offered to change my room after first night, but i did not have time to go through that.
Theressa
Lưu trú 2 đêm vào Tháng 5, 2024
6/10 - Được
Damian
09/05/2024
Thích: Nhân viên & dịch vụ
Damian
Lưu trú 1 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Jeffrey
09/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was incredibly friendly. And decor was so original and fun. Great place. I would definitely stay again.
Jeffrey
Lưu trú 1 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
kimberly
Đi cùng gia đình
08/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s always my favorite because of the staff and location!!
kimberly
Lưu trú 2 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Patrick
Đi cùng bạn đồng hành
07/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Atown baby
Patrick
Lưu trú 1 đêm vào Tháng 2, 2024
6/10 - Được
Cayla
Đi cùng bạn đồng hành
04/05/2024
Thích: Nhân viên & dịch vụ
A little over priced for what it’s giving, you’re definitely paying for the location above all. The bathroom tile definitely needed a good scrub down. Overall, the room wasn’t as nice as the pictures portrayed it. Staff and service were fine.
Cayla
Lưu trú 1 đêm vào Tháng 5, 2024
Amber Kitson, General Manager trả lời vào 07/05/2024
Dear Cayla,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not completely meet your expectations. We strive to provide a great value for our location and amenities, and we regret that we fell short in this instance.Your comments regarding the bathroom cleanliness and the room presentation have been noted and forwarded to our housekeeping and maintenance teams to address immediately. We are committed to improving our guest experience and appreciate your feedback.We are glad to know that you found our staff and service satisfactory. We hope to have the opportunity to welcome you back and deliver a more positive experience that aligns better with the high standards we aim to achieve.
6/10 - Được
Wendy
Đi cùng bạn đồng hành
04/05/2024
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Not enough parking, dust, mold in bathroom hanging from vent, refrigerator was hot, ice makers were not working had to go all the way to reception after walking all over property, shower had mildew, wallpaper peeling off the walls. Just seems very run down from our visit 2 yrs ago.
Wendy
Lưu trú 1 đêm vào Tháng 5, 2024
Amber Kitson, General Manager trả lời vào 07/05/2024
Dear Wendy,Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear about the issues you encountered, including the lack of parking, cleanliness concerns, and the condition of your room. Please rest assured that we take your comments seriously and are addressing these matters to ensure they are rectified.We strive to maintain high standards of cleanliness and upkeep, and what you experienced does not represent the quality we aim to deliver. I appreciate you bringing these issues to our attention, and we will work diligently to make improvements.
8/10 - Tốt
C Wayne
02/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Graduate Athens is convenient to downtown Athens and the North Campus of UGA. It is less convenient to the South Campus. The hotel is a modern hotel in repurposed buildings.
C Wayne
Lưu trú 2 đêm vào Tháng 4, 2024
Amber Kitson, General Manager trả lời vào 07/05/2024
Dear C. Wayne,Thank you for your review and for choosing Graduate Athens during your visit to Athens. We are glad to hear that you appreciated our convenient location near downtown and North Campus of UGA, as well as the unique character of our modern, repurposed buildings.We acknowledge the distance to South Campus and understand that it may not be as convenient for all our guests. We appreciate your feedback as it helps us in our ongoing efforts to enhance our guest experience.We hope to welcome you back again soon for another enjoyable stay.
10/10 - Xuất sắc
Erum
Đi cùng gia đình và trẻ nhỏ
01/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel!
Erum
Lưu trú 1 đêm vào Tháng 4, 2024
Amber Kitson, General Manager trả lời vào 07/05/2024
Dear Erum,Thank you for the fantastic review and for giving us a perfect score! We are thrilled to know that you had a great experience at Graduate Athens. It's always rewarding to receive such positive feedback from our guests.We look forward to welcoming you back for another wonderful stay!
8/10 - Tốt
Adele, Hickory
01/05/2024
Adele
Lưu trú 1 đêm vào Tháng 4, 2024
6/10 - Được
Jessica, Mobile
Đi theo nhóm
01/05/2024
Thích: Nhân viên & dịch vụ
Recently stayed at Graduate Nashville and I guess the bar was set too high. Room door opens directly outside so felt more like a motel. No elevator so had to haul luggage up stairs but it was only one flight. Good location in walking distance, but had I known what I know now, I probably would’ve selected the Hyatt or somewhere else.
Jessica
Lưu trú 1 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 01/05/2024
Jessica, Thank you for taking the time to share your feedback with us. We truly appreciate your insights as they help us improve and better meet the expectations of our guests.We're glad to hear that you found our location convenient and within walking distance to many attractions. However, we apologize for any inconvenience you experienced due to the layout of our property and the absence of an elevator. Your feedback regarding these aspects is valuable to us, and we will certainly take it into consideration as we continue to enhance our guest experience.We understand that different preferences and expectations shape each guest's stay, and we regret that we did not fully meet yours on this occasion. We strive to provide a comfortable and enjoyable experience for all our guests, and we're disappointed to learn that we fell short of your expectations.We thank you again and hope to have the opportunity to welcome you back the next time you find yourself back in the Classic City.
10/10 - Xuất sắc
Noah
30/04/2024
Noah
Lưu trú 2 đêm vào Tháng 4, 2024
10/10 - Xuất sắc
Vicky
Đi cùng gia đình
30/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was comfortable and clean. Our stay was great. It was an easy walk to downtown and to restaurants.
Vicky
Lưu trú 1 đêm vào Tháng 4, 2024
Amber Kitson, General Manager trả lời vào 30/04/2024
Thank you, Vicky, for your wonderful review! We're thrilled to hear that you had a comfortable and enjoyable stay with us. Providing clean and comfortable accommodations is our top priority, and we're glad to hear that we met your expectations. It's fantastic to know that our convenient location made it easy for you to explore downtown and enjoy the local restaurants. We appreciate your kind words and hope to welcome you back for another great stay soon!
10/10 - Xuất sắc
Ashley
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ashley
Lưu trú 1 đêm vào Tháng 4, 2024
8/10 - Tốt
Anita
Đi cùng gia đình
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our stay was pleasant. Any concerns we had were immediately addressed by the friendly staff. The room was safe and conveniently located close to restaurants and pubs. Would have liked better movie and regular TV channels that didn't pause to stream every few minutes. But overall our stay was very nice.
Anita
Lưu trú 2 đêm vào Tháng 4, 2024
Amber Kitson, General Manager trả lời vào 29/04/2024
Dear Anita,Thank you for your review and for choosing to stay with us. We're delighted to hear that you had a pleasant experience and that our friendly staff promptly addressed any concerns you had. We're also pleased to know that you found the room safe and enjoyed the convenience of our location near restaurants and pubs.We appreciate your feedback regarding the TV channels and will certainly take it into consideration as we strive to improve our amenities for future guests.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
10/10 - Xuất sắc
Matthew
Đi cùng gia đình
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean hotel, and the location was very close to many downtown shopping and dining options.
Matthew
Lưu trú 1 đêm vào Tháng 4, 2024
Amber Kitson, General Manager trả lời vào 29/04/2024
Dear Matthew,Thank you for your wonderful review! We're thrilled to hear that you found our hotel very clean and enjoyed our convenient location close to downtown shopping and dining options. Providing a clean and convenient experience for our guests is always our top priority, and we're delighted that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
4/10 - Kém
Gregory
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not up to the graduate hotel brand standard
Gregory
Lưu trú 1 đêm vào Tháng 4, 2024
Amber Kitson, General Manager trả lời vào 29/04/2024
Dear Gregory,We're disappointed to hear that your experience did not meet the standards you expected from Graduate Hotels. Your feedback is valuable to us, and we apologize for any shortcomings you encountered during your stay. We're committed to continuous improvement and will take your comments into consideration as we strive to provide a better experience for our guests.
6/10 - Được
Aaron
Đi cùng gia đình
28/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
It was just ok. The room didn't feel cozy. There were issues with my TV, and the room smelled old.
Aaron
Lưu trú 1 đêm vào Tháng 4, 2024
Amber Kitson, General Manager trả lời vào 29/04/2024
Dear Aaron,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience was just okay and that you encountered issues with your TV and noticed a lingering odor in the room. Providing a comfortable and welcoming atmosphere is important to us, and we apologize if we fell short of creating that ambiance for you.Your comments have been shared with our team, and we will work to address the issues you mentioned to improve the experience for our future guests.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
10/10 - Xuất sắc
John
Khách đi công tác
27/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Unique and clean
John
Lưu trú 2 đêm vào Tháng 4, 2024
Amber Kitson, General Manager trả lời vào 29/04/2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such a fantastic experience during your stay with us. If you have any specific feedback or comments you'd like to share, we'd love to hear them. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future!
10/10 - Xuất sắc
Shane, Bethlehem
Đi theo nhóm
26/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location and friendly staff
Shane
Lưu trú 1 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 26/04/2024
Shane, thank you so much for being our guest and taking the time to provide feedback from your recent stay with us. We are thrilled to hear we exceeded your expectations, and you loved our A+ location and team. We can't wait to welcome you back the next time your travels bring you back to the Classic City.
10/10 - Xuất sắc
Rachel
21/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Graduate Athens never disappoints!
Rachel
Lưu trú 2 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 23/04/2024
Rachel, That's fantastic to hear! Thank you so much for your glowing review. We're thrilled to know that we consistently meet your expectations and provide you with a delightful experience every time you visit. We can't wait to welcome you back again soon!
10/10 - Xuất sắc
Natalie
21/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Natalie
Lưu trú 1 đêm vào Tháng 4, 2024
8/10 - Tốt
Debbie
Đi cùng gia đình
21/04/2024
Thích: Nhân viên & dịch vụ
We were connected to an adjacent room & could there tv all night!! No coffee maker in the room
Debbie
Lưu trú 1 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 23/04/2024
Debbie, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay overall.We apologize for any inconvenience caused by the noise from the adjacent room. Ensuring a peaceful and comfortable environment for our guests is our priority, and we'll address this issue promptly to prevent any recurrence.Regarding the absence of a coffee maker in your room, we appreciate your input. We'll certainly consider this suggestion as we strive to enhance our guests' experience.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
6/10 - Được
Terence, Carbondale
Đi cùng gia đình, Khách đi công tác
20/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Mediocre rooms
Terence
Lưu trú 2 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 23/04/2024
Terence, Thank you for taking the time to share your feedback with us. We sincerely appreciate your input as it helps us identify areas where we can improve.We're sorry to hear that you found our rooms to be mediocre. Providing exceptional accommodations is our top priority, and we regret that we fell short of your expectations on this occasion.Please know that we take your comments seriously and will use them to make necessary improvements to enhance the overall guest experience. Your satisfaction is incredibly important to us, and we hope to have the opportunity to welcome you back in the future to show you the improvements we've made.If you have any further comments or suggestions, please don't hesitate to reach out to us directly.
10/10 - Xuất sắc
MATTHEW
Đi cùng gia đình
19/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Average
MATTHEW
Lưu trú 1 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 19/04/2024
Matthew, thank you so much for being our guest and taking the time to provide feedback from your recent stay with us. We are thrilled to hear we exceeded your expectations! We can't wait to welcome you back the next time your travels bring you back to the Classic City.
10/10 - Xuất sắc
Megan
19/04/2024
Megan
Lưu trú 1 đêm vào Tháng 4, 2024
10/10 - Xuất sắc
Joyce, Weymouth
18/04/2024
Joyce
Lưu trú 1 đêm vào Tháng 4, 2024
8/10 - Tốt
Michael, Norfolk
17/04/2024
Michael
Lưu trú 2 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 19/04/2024
Michael. thank you so much for being our guest and taking the time to provide feedback from your recent stay with us. We are so happy to hear you enjoyed your visit. We hope to have the opportunity to welcome you back the next time your travels bring you back to the Classic City.
10/10 - Xuất sắc
Lisa
17/04/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lisa
Lưu trú 1 đêm vào Tháng 4, 2024
Amber Kitson, General Manager trả lời vào 07/05/2024
Thank you so much, Lisa, for your fantastic review! We're thrilled to hear you had such a wonderful experience with us. It's always rewarding to see our efforts appreciated by our guests. We hope to welcome you back to Graduate Athens very soon!
10/10 - Xuất sắc
Buffi
16/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Adorable lobby & coffee bar!!!
Buffi
Lưu trú 1 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 19/04/2024
Buffi, thank you so much for being our guest and taking the time to provide feedback from your recent stay with us. We are thrilled to hear we exceeded your expectations and you loved our lobby and coffee bar, Poindexter. We can't wait to welcome you back the next time your travels bring you back to the Classic City.
4/10 - Kém
DAVID
Đi cùng gia đình
16/04/2024
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I have stayed at a few Graduates and this location was not up to par in my opinion. It is different in that the lay out is more motel than hotel but, I though it could have been cleaner especially in the bathroom. Stay was great just disappointed compared to my previous stays at Graduate Hotels.
DAVID
Lưu trú 1 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 20/04/2024
David, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your recent experience at our property didn't meet your expectations, especially considering your previous positive experiences with Graduate Hotels.Your comments regarding the cleanliness of the bathroom and the layout of our property are deeply concerning to us, as maintaining a high standard of cleanliness and comfort for our guests is of utmost importance. Please rest assured that we are taking your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure that similar incidents do not occur in the future.Despite the setbacks you encountered, we're glad to hear that overall, you had a pleasant stay with us. We sincerely appreciate your loyalty to the Graduate Hotels brand and regret that we fell short of delivering the exceptional experience you've come to expect from us.We hope to have the opportunity to welcome you back in the future and provide you with the outstanding stay that you deserve.Thank you once again for sharing your feedback, and we look forward to the possibility of welcoming you again soon.
8/10 - Tốt
Kate
14/04/2024
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location. Parking in front of room.
Room could have been cleaner, smelt musty.
Sockets by both beds didn’t work.
Reception staff friendly.
Kate
Lưu trú 2 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 20/04/2024
Kate, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you appreciated our convenient location and found our reception staff friendly.We sincerely apologize for any inconvenience you experienced during your stay regarding the cleanliness of your room and the issue with the sockets. Rest assured, we take your comments seriously, and we will address these matters promptly with our housekeeping and maintenance teams to ensure that future guests do not encounter similar issues.We appreciate your valuable feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
6/10 - Được
Patrick
Đi cùng gia đình
14/04/2024
Thích: Nhân viên & dịch vụ
It was convenient to DT Athens, but not the best facility. Little run down.
Patrick
Lưu trú 2 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 20/04/2024
Patrick, Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that our location served your needs during your recent stay.We apologize that your experience did not meet your expectations in terms of our facility. Please know that we take your comments seriously, and we will be addressing the areas you mentioned to ensure that future guests have a more enjoyable stay.We hope that despite the shortcomings you experienced, you were still able to find some aspects of your stay enjoyable. We would love the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.Thank you again for your valuable feedback.
10/10 - Xuất sắc
Stephen
Đi cùng bạn đồng hành
13/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great customer service and location
Stephen
Lưu trú 2 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 19/04/2024
Stephen, thank you so much for being our guest and taking the time to provide feedback from your recent stay with us. We are thrilled to hear we exceeded your expectations, and loved our A+ location and service. We can't wait to welcome you back the next time your travels bring you back to the Classic City.
10/10 - Xuất sắc
ALEJANDRO DE LA
06/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ALEJANDRO DE LA
Lưu trú 1 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 27/04/2024
Alejandro, thank you so much for being our guest and taking the time to provide feedback from your recent stay with us. We are thrilled to hear we exceeded your expectations! We can't wait to welcome you back the next time your travels bring you back to the Classic City.
10/10 - Xuất sắc
Allison
Đi cùng gia đình
06/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a really nice visit. The suite was comfortable and very spacious. It felt like we were staying in a residence.
Allison
Lưu trú 3 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 19/04/2024
Allison, thank so much for being our guest and taking the time to provide feedback from your recent stay with us. We are thrilled to hear we exceeded your expectations and you loved your suite. We can't wait to welcome you back the next time your travels bring you back to the Classic City.
10/10 - Xuất sắc
Nicholas
Đi cùng gia đình
05/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We absolutely had a lovely time and Asia was wonderful. The coffee bar was well appointed and the property is incredible and clean and would highly recommend them...Nick and Susan DeNoia Ft. Myers FL
Nicholas
Lưu trú 4 đêm vào Tháng 4, 2024
Jacob Veiga, Director of Rooms trả lời vào 19/04/2024
Nicholas, Thank you so much for your kind words! We're thrilled to hear that you had such a lovely time during your stay with us. It's great to know that Asia made your experience special and that you enjoyed our well-appointed coffee bar and the cleanliness of our property. We truly appreciate your recommendation and hope to welcome you back again soon!
10/10 - Xuất sắc
Kerrie
31/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was just what I needed for my visit to Athens!
Kerrie
Lưu trú 1 đêm vào Tháng 3, 2024
Jacob Veiga, Director of Rooms trả lời vào 03/04/2024
Kerrie, thank you so much for being our guest and taking the time to provide feedback from your recent stay with us. We are thrilled to hear we exceeded your expectations! We can't wait to welcome you back the next time your travels bring you back to the Classic City.
10/10 - Xuất sắc
Madeline
Đi cùng bạn đồng hành
30/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were very friendly from checkin to checkout. Walking distance to downtown.
Madeline
Lưu trú 2 đêm vào Tháng 3, 2024
Jacob Veiga, Director of Rooms trả lời vào 03/04/2024
Madeline, thank you so much for being our guest and taking the time to provide feedback from your recent stay with us. We are thrilled to hear we exceeded your expectations! We can't wait to welcome you back the next time your travels bring you back to the Classic City.
10/10 - Xuất sắc
Julie
Đi cùng gia đình
26/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms are adorably decorated but elements are a tiny bit dated. Would love if there were better coffee/tea amenities for the guests and the grounds could be better tended.
Julie
Lưu trú 1 đêm vào Tháng 3, 2024
Jacob Veiga, Director of Rooms trả lời vào 26/03/2024
Julie, Thank you for sharing your feedback with us. We're delighted to hear that you found our room decor adorable! Your comments regarding certain elements being dated are duly noted, and we'll certainly take them into consideration as we continue to enhance our accommodations.We apologize for any inconvenience caused by the coffee/tea amenities; ensuring our guests have a comfortable stay is our top priority. Your suggestion regarding this matter is greatly appreciated and will be taken into account for future improvements.Regarding the grounds, we understand the importance of maintaining a beautiful environment for our guests to enjoy. We'll be addressing this promptly to ensure that our grounds are tended to with the utmost care.We genuinely appreciate your insights as they allow us to improve and provide an even better experience for our guests. Should your travels bring you back to the Classic City, we would be honored to welcome you again and showcase the changes made based on your feedback.