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Nhận xét về Howard Johnson by Wyndham Athens

2 out of 5
Howard Johnson by Wyndham Athens
2465 W Broad St, Athens, GA

Nhận xét

6,2
Đánh giá 10 - Xuất sắc. 141/931 nhận xét" "
Đánh giá 8 - Tốt. 236/931 nhận xét" "
Đánh giá 6 - Được. 239/931 nhận xét" "
Đánh giá 4 - Kém. 145/931 nhận xét" "
Đánh giá 2 - Tồi. 170/931 nhận xét" "

6,6/10

Sạch sẽ

7,0/10

Nhân viên & dịch vụ

6,0/10

Tiện nghi, dịch vụ

5,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

5,2/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Cristina

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not cool to say season pool and not have the pool open. Thats why I choose this property. Too late to change. Extremely disappointed. I always choose properties with pools as I need them for arthritis excersize. I’d like a partial refund
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Cristina,We apologize for any inconvenience caused by the pool closure during your stay. Please contact management directly for further assistance with your request for a partial refund. We appreciate your feedback and hope to welcome you back in the future.

2/10 - Tồi

Mary

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Mary,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them appropriately.

10/10 - Xuất sắc

Stephanie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 24/05/2024
Hello Stephanie,We are elated to hear that you had a wonderful stay with us! Our team at the hotel looks forward to welcoming you back soon for another amazing experience.

10/10 - Xuất sắc

Dennis

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice rooms
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 23/05/2024
Hello Dennis,We're glad to hear you enjoyed our rooms during your stay. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

6/10 - Được

LeeAnn

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was clean, loved the walk in shower.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Hello LeeAnn,We are delighted to hear that you enjoyed the cleanliness of your room and the walk-in shower. Your positive feedback is truly appreciated. If you have any future inquiries or require further assistance, please do not hesitate to reach out to us.

10/10 - Xuất sắc

Shen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The only problem is when we started to move our luggage to the car at 10:50 am, our card had been already deactivated, but the staff was very helpful and opened the door for us.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 10/05/2024
Hello Shen,We appreciate your feedback regarding your recent stay with us. Our staff aims to assist our guests promptly, and we are pleased to hear that you found them helpful during your departure. Your comments will be shared with our team for further improvement.

8/10 - Tốt

Irakli

Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 28/05/2024
Hello Irakli, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 - Kém

Doris

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Customer service!
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 07/05/2024
Hello Doris, We apologize for any shortcomings you may have experienced during your stay. Your feedback is valuable to us, and we encourage you to reach out to our management team to address your concerns further. Thank you for sharing your thoughts with us.

10/10 - Xuất sắc

Tamir

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 04/05/2024
Hello Tamir,We are very happy to hear that you had a fantastic stay with us! We look forward to welcoming you back again soon.

10/10 - Xuất sắc

Danielle

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
w
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 25/04/2024
Hello Danielle,We appreciate you taking the time to share your feedback with us. If you ever have any concerns during your stay, please do not hesitate to contact us directly so we can address them promptly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 - Tốt

John

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 10/05/2024
Hello John, We appreciate you choosing our hotel for your stay! We hope you had a wonderful time and look forward to welcoming you back soon.

2/10 - Tồi

Princess

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely disgusting! Roaches everywhere. Bathroom was not clean. Dirty towels that were already used. Smoke-filled room after I reserved smoke free. I immediately checked out and they refused to return my money. I was unable to get in contact with a live person at Expedia. I had my mother and child with me. We had to find another hotel when most were already sold out. Terrible experience! DO NOT USE!!!!!!!!!
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 16/04/2024
Hello Princess, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 - Xuất sắc

Tim

Thích: Sạch sẽ, nhân viên & dịch vụ
For the money it was excellent
Lưu trú 4 đêm vào Tháng 4, 2024
Manager trả lời vào 09/04/2024
Hello Tim,We are happy to hear that you found value in your stay with us. Our team works hard to provide a great experience for our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. Your input is greatly appreciated.

8/10 - Tốt

Ayanna

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to downtown
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 09/04/2024
Hello Ayanna,We're pleased you enjoyed our convenient location near downtown. We strive to provide a prime spot for our guests to explore the city easily. Should you have any further feedback or questions, please don't hesitate to reach out.

4/10 - Kém

Dru

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A piece of glass was found in the sheets. Definitely not safe or clean, but had no other option to leave immediately. I did end up switching to a cleaner hotel.
Lưu trú 3 đêm vào Tháng 4, 2024
Manager trả lời vào 07/04/2024
Hello Dru,We appreciate your feedback and are sorry to hear about your experience. Please rest assured that we take all guest concerns seriously and have shared your comments with our housekeeping team for their immediate attention. Should you have any further details to share, please feel free to reach out to us directly.

6/10 - Được

Sonia, Jacksonville

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was not the worst hotel I’ve ever stayed at, but it is definitely in the bottom half of the list. The room was clean enough I would not say super clean but it was not disgusting. The staff was just there they weren’t overly friendly or even friendly, but neither were they overly rude or anything like that. The hotel was super loud. Watched a man get arrested on the property during my stay. The rooms have a sliding glass door was not uncommon to see someone with their face pressed up against the glass looking in. But we had a trailer and truck and there was ample parking and it was suitable for what we needed.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 27/03/2024
Hello Sonia, We appreciate you taking the time to share your feedback with us. We're glad to hear that you found your room to be clean and that the parking situation worked well for your needs. Our team aims to provide a comfortable stay for all our guests. We apologize for any inconveniences you experienced during your stay and appreciate your understanding. If you have any further feedback or concerns, please do not hesitate to reach out to our management team.

2/10 - Tồi

Beth

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I will just say, Do Not Stay Here if you have children.very dirty,prostitutes. Didn't walk into the room i was afraid there would be bed bugs and or roaches. Pretty nasty.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 17/03/2024
Hello Beth,We appreciate your feedback and apologize for any inconvenience you experienced. Our team strives to ensure a safe and comfortable environment for all guests. Please feel free to contact our management team to address any concerns you may have.

10/10 - Xuất sắc

Shantel

Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 05/04/2024
Hello Shantel,We are thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon for another exceptional stay!

2/10 - Tồi

Van

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Dirty
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 06/03/2024
Hello Van, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been shared with the team for further review and improvement. We hope to welcome you back in the future for a more enjoyable experience.

4/10 - Kém

Victor

Manager trả lời vào 27/02/2024
Hello Victor, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact our team to discuss any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to better serve you in the future.

10/10 - Xuất sắc

Eric

Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 23/02/2024
Hello Eric,Thank you for taking the time to provide us with this exceptional rating! We are thrilled that you had such an amazing experience during your stay with us. Our team takes great pride in providing top-notch services and ensuring our guests have a memorable time. We appreciate your kind rating and hope to welcome you back again soon for another outstanding stay.

2/10 - Tồi

Brittney

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Totally disappointed
I was very unhappy with my stay. The pictures are NOT what the hotel looks like in real life. It is dirty and unkept. There was a large hole in the ceiling above the toilet. The humidity from the shower made it worse. There was tape on the banister above the double doors from a previous stay. The weed smell in the hall was so strong the entire time we were there. Then the OWNER of the hotel had the audacity to tell us we were going to have to move to a smoking room!!! He was NOT accommodating at all! Needless to say, we left and will not ever go back. I would not recommend this hotel to anyone.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 21/02/2024
Hello Brittney, We're sorry to hear about your experience and thank you for bringing this to our attention. We value all feedback from our guests and will address your concerns with our team. Your comments will help us continue to improve our services for future guests.

8/10 - Tốt

Harold

Thích: Nhân viên & dịch vụ
Showing it’s age, but pleasant staff and a very comfortable bed.
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 21/02/2024
Hello Harold, We appreciate your feedback on our pleasant staff and comfortable beds. We strive to provide a welcoming experience for all our guests. Thank you for choosing to stay with us; we hope to welcome you back in the future.

2/10 - Tồi

Eddie

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The place was filthy! Roaches in the bathroom and comforter had dirt marks on it. We ended up not even staying in the room that night because of the filth, roaches and smell! Do not stay at this place.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 19/02/2024
Hello Eddie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 - Được

Jamie

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 31/01/2024
Hello Jamie, Thank you for choosing our hotel for your recent stay. We appreciate your rating and value your feedback. If there is anything specific that you would like to share about your experience, please don't hesitate to reach out to us directly. We always strive to provide the best possible stay for our guests and your input is important to us. We hope to have the opportunity to welcome you back in the future to exceed your expectations.

10/10 - Xuất sắc

Jenifer

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice people working here!
Lưu trú 2 đêm vào Tháng 1, 2024
Manager trả lời vào 30/01/2024
Hello Jenifer,Thank you for your kind words about our team! We strive to provide excellent service to all our guests. We appreciate your positive feedback and hope to welcome you back in the future for another pleasant stay.

10/10 - Xuất sắc

Jamie

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 17/01/2024
Hello Jamie,Thank you for choosing our hotel and for your excellent rating! We strive to provide exceptional service to all of our guests. Should you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

2/10 - Tồi

Julian, PHILADELPHIA

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
People were cooking outside hotel and smell every where looking like they lived there. Toilet clogged called front desk about 10 pm and they said they couldnt take care of it until about 9 am. Heater set to auto and never turned off ahad set to 60 and felt like a sauna. Worst stay ever.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 10/01/2024
Hello Julian, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced due to the cooking odors. In regards to the clogged toilet, we regret that our maintenance team was unable to address the issue immediately. We appreciate your understanding. We apologize for the discomfort caused by the heater settings. We will review this with our team to ensure a more enjoyable temperature for our guests in the future.

8/10 - Tốt

Auline

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Manager trả lời vào 10/01/2024
Hello Auline,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a positive experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We appreciate your support and hope to welcome you back soon.

10/10 - Xuất sắc

Wendi

Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 15/12/2023
Hello Wendi,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future for another exceptional stay.

4/10 - Kém

Tom

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
For the price it is absolutely not worth it. Never did get the internet to work so was not able to watch tv. The bed was comfortable. Shower was newly installed. With the exception of an extremely noisy refrigerator in the room the over night was quiet.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 18/11/2023
Hello Tom, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with the internet. We are glad to hear that you found the bed comfortable and enjoyed the newly installed shower. We appreciate your feedback regarding the noisy refrigerator and will look into this matter. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 - Kém

Andrew

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was clean and had some updates but the hotel itself needs alot more updates
Lưu trú 3 đêm vào Tháng 11, 2023
Manager trả lời vào 16/11/2023
Hello Andrew,Thank you for your feedback about the cleanliness and updates in your room. We appreciate your input and will continue to work on improving our hotel.

8/10 - Tốt

KATHRYN

Thích: Nhân viên & dịch vụ
Great value and everyone was so nice!
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 10/10/2023
Hi Kathryn,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. By giving us feedback on what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad you had a great time with us, and we look forward to serving you again.

2/10 - Tồi

Emely

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Smell so bad stain all over the wall and bedsheet have cigarette burn ..end out going back home
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 07/10/2023
Hello Emely,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 - Xuất sắc

Darrell

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023
Manager trả lời vào 05/10/2023
Hello Darrell,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - Kém

Kemal

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
different types of insects in the toilet
Yataklar Amerika standartlarına göre oldukça temizdi. Fakat tuvalette farklı tiplerde böcekler ve canlılar mevcuttu. Mobilyalar çok eski ve odada tuhaf bir koku vardı. ---- The beds were quite clean by American standards. However, there were different types of insects and creatures in the toilet. The furniture was very old and there was a strange smell in the room.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 27/09/2023
Hello Kemal, I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

2/10 - Tồi

MaryLynn

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
could use improvement
no water available it would be nice to have bottled water available somewhere on the property. Rude check in, no wifi. I understand the property is old and out dated but for $500/night you could do much better on your service - and simple offer of bottled water would be nice. Had to drive to fast food just for water? outlet not working in room. bed was comfortable, room clean just out dated. rude person at check in
Lưu trú 2 đêm vào Tháng 9, 2023
Manager trả lời vào 26/09/2023
Hello MaryLynn ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 - Tồi

Cory

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Didn't have a TV remote in the room I couldn't change the channel on the TV
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 23/09/2023
Hello Cory,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our room as well as our tv. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 - Tồi

Janis, Chickamauga

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our daughter is moving in to UGA, and we made reservations to stay here for a couple of nights. They always say you don’t judge a book by its cover. Well, you don’t judge a hotel by their pictures. When we checked in, the staff was very friendly and welcoming. When we started up the steps to go to our room located on the second floor, there was an opened bag of garbage on the top step. Not to mention the smell of alcohol. The carpet in the hallway needs to be replaced. It smelled old and musty when we walked in. And the doors/hallway could use some fresh paint. The bathroom definitely needs updating. It is small and does not have a working exhaust fan. So you can imagine how miserable it gets when taking a shower. There was a dead roach in the floor between the wall and our bed. Not to mention the two roaches that I killed. As I looked out of the sliding glass door onto the balcony, there was a large spider web. So you better believe we were up early the next morning, ready to get out of this place. We only booked our stay here because of the advertisement with the “cute” pictures, plus the price was very reasonable. As the saying goes…you get what you pay for. We will pay more for a much better place on our future visits to Athens. Take my advice, stay the hell away!!
Lưu trú 2 đêm vào Tháng 8, 2023
Manager trả lời vào 17/08/2023
Hello Janis, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - Được

Stephen

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Might be the roachiest motel ever. Clearly not paying for any pest control.
Lưu trú 4 đêm vào Tháng 8, 2023
Manager trả lời vào 15/08/2023
Hello Stephen, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - Được

Dickie

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
Poor
Lưu trú 1 đêm vào Tháng 8, 2023
Manager trả lời vào 14/08/2023
Hello Dickie, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

4/10 - Kém

EA, Dawsonville

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
Very old property with some attempt to modernize, very noisy room, broken TV, No sheer curtain on sliding door so had to keep lights on during the day. Shower head dripped constantly and loudly, the coffee at the breakfast was so bad I disposed of it. food choices were limited and inedible. However the front desk lady did her best to be pleasant and to assist guests.
Lưu trú 1 đêm vào Tháng 8, 2023
Manager trả lời vào 13/08/2023
Hello EA,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 - Được

RUSSELL W

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
OK, but...
The peepholes and the ceiling needed to be repaired. We saw a large bug within one of our rooms! Still, a decent stay for the limited time we had to set all this up!
Lưu trú 1 đêm vào Tháng 6, 2023
Manager trả lời vào 11/07/2023
Hello RUSSELL W,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 - Tồi

Steven

Lưu trú 1 đêm vào Tháng 6, 2023
Manager trả lời vào 13/07/2023
Hello Steven, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 - Tồi

Steven

Lưu trú 1 đêm vào Tháng 6, 2023
Manager trả lời vào 13/07/2023
Hello Steven, It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - Xuất sắc

Susan, Roswell

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice renovated hotel.
Lưu trú 1 đêm vào Tháng 6, 2023
Manager trả lời vào 08/06/2023
Hi Susan,Thanks for sending in your review. I’m glad you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

4/10 - Kém

Neil

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Bring your own sheets and cleaning products.
The room was not clean, the fridge didnt work, the lamp was cracked, the tv remote had no backing, and the clock was wrong. We went out and bought cleaning products and a new set of sheets after seeing the room.
Lưu trú 3 đêm vào Tháng 5, 2023
Manager trả lời vào 06/06/2023
Hi Neil,Thank you for your review. We were pleased to read that you enjoyed your overall stay with us, and we are sorry that you had some maintenance and cleanliness issues with your room. We have shared your feedback with our teams, and we have taken action to ensure we fix these issues immediately. We regret the inconvenience caused and are grateful for your patience. We hope you will give us another opportunity to provide you with a better experience and consider staying with us again when you return to the area.

6/10 - Được

Kokethia

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2023
Manager trả lời vào 25/05/2023
Hello Kokethia,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 - Được

kandyda

Lưu trú 1 đêm vào Tháng 5, 2023
Manager trả lời vào 12/06/2023
Hello kandyda,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - Kém

Melissa

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Floors were filthy they were actually sticky. Shower door was broken place just a little around, shabby in general.
Lưu trú 1 đêm vào Tháng 5, 2023
Manager trả lời vào 08/05/2023
Hello Melissa, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.