6/10 - Được
Risa
28/09/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I wish I could rate the property & management separately. The place itself was just what we were looking for in Athens. My only complaint is that the bed wasn’t the most comfortable and for the price we paid, I would expect a comfortable bed.
We had so many issues with the management.
(1) I requested a crib at booking, followed up with two messages, and a phone call and got no response. I had to reach out on the way from the airport and was told that a crib would be delivered the next morning. When I insisted that my infant would need somewhere to sleep that night, a crib was delivered at 10:45 pm.
(2) The following morning, we were awoken at 7:15 am by a fire alarm. When I called the manager, he told us if we didn’t see a fire to go back inside. Obviously we didn’t take the risk with a baby, so we spent the TWO HOURS it took him to show up and shut the alarm off wandering around town in our pajamas. During that time, he kept contacting me to see if the alarm was going off and another guest was the one to speak the police who showed up.
(3) On the third day, we had to let maintenance in to work on the roof and replace our air filters - something that took an hour of our day and should not have been our responsibility.
(4) During our stay, no linens nor towels were replaced despite the guarantee that they would be.
So if you are laid back travelers who want a spot in a good area with a gorgeous view this is a great get! But be ready to manage the property yourselves.
Risa
Lưu trú 3 đêm vào Tháng 9, 2025