4/10 - Kém
Kenneth
Khách đi công tác, Đi cùng bạn đồng hành
14/06/2025
Pro- we arrived to the hotel about 9am and was allowed to check in early for an additional $30 early check in fee
Con- We had to.change rooms at 4am due to bed bugs :( It is hard to leave such a review as this because the staff was VERY apologetic and accommodating. Well, majority of the staff was. We were told to come back before 11pm and a decison from management would be discussed by then as to being compensated for the interruption or not. My husband and I went on about our day and arrived back to the hotel about 930 pm. We managed to catch the previous attendant (whom we spoke to initially)in the lobby where heading home. Although she apologized for the incident taking place, we also felt offended and belittled by her comment that it wasnt a bed bug, it was in fact a lady bug. Lady WHAT???!! I immediately passed this on to my husband to hand. Lets say after his meeting with the GM the next morning and the need to show pictures and documentation of him being a pest control specialists for 12 years, we were respected a bit more. The manager was OVERLY accommodating and very apologetic which we appreciated. Overall the stay was nice, convenient, clean and quiet. And super kudos night attendant and to the onsite restaurant and the hours of operation. Open til 2am. There are so many nice amenties about this hotel. It's hard to just count them out, completely.
Kenneth
Lưu trú 2 đêm vào Tháng 6, 2025