Dear Lynden, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for improvement. Considering our professional staff, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Maria, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Joe, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Abiodun, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management

Dear Breanna, Thank you for sharing your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. Our pest control provider regularly services our hotel to maintain high hygiene standards. Please note that we don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. We appreciate you bringing these issues to our attention, and we will address them with appropriate individuals. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you.Sincerely,Hotel Management

Dear Victoria, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Once again, please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear PATRICIA, Thank you for sharing your experience at Extended Stay America. We're glad to hear that, overall, you found your stay satisfactory and appreciated the cleanliness of your room. We appreciate your feedback regarding the beds and noise levels, and we're delighted that our proximity to Lennox Mall was convenient for you. We look forward to welcoming you back for another positive experience in the future.Sincerely,Hotel Management

Dear Andrea, We sincerely apologize for the negative experience you had during your recent stay. Providing a clean and comfortable environment for our guests is our top priority, and we deeply regret that we fell short of this standard. Your feedback regarding the smell of smoke, the presence of pests, and the room condition is concerning, and we are taking immediate action with our team to address these issues. Please know that your comfort and satisfaction are of utmost importance to us, and we are committed to making necessary improvements. We hope you'll consider giving us another chance to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

Dear Kiara, Thank you for choosing us and for sharing your comments. We sincerely apologize for any inconvenience caused regarding our deposit policy. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Calvin, We appreciate your positive feedback and are delighted to hear that our staff went above and beyond to assist you. Providing excellent service is our priority, and we're glad we could address any issues you encountered. If you have any further feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you again for an even better experience in the future. Thank you for choosing us for your stay!Sincerely,Hotel Management

Dear Sylvia, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

Dear Kara, Thank you for reviewing our hotel. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We are happy to know that our team took good care of you, so we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Jennifer, Thank you for sharing feedback regarding your stay at Extended Stay America. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Thank you for including us in your travel plans. We invite you to stay with us again the next time you visit the city.Sincerely,Hotel Management

Dear Dominick, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you mentioned and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Charro, Thank you for choosing Extended Stay America for your recent stay in Atlanta. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Ashley, We sincerely apologize for the inconvenience and unpleasant experience you had during your stay. Waiting 30 minutes to check in and missing your dinner meeting is definitely frustrating, and we understand how important it is for our guests to receive prompt and efficient service. We also apologize for the cleanliness issue in the shower. We will address these concerns with our team to ensure they are corrected and do not happen again in the future. We hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Richard, Thank you for your feedback. We appreciate your feedback and apologize for any inconvenience you faced during your stay. We understand the importance of having a manager on-site for guest support. Your comments regarding the TV remote and breakfast are duly noted, and we'll work to address these areas for improvement. We appreciate your understanding during the repair process. Your insights help us enhance our services, and we hope you'll consider staying with us again for a better experience.Sincerely,Hotel Management

Dear David, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay and apologize for the inconvenience caused. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Your feedback will be thoughtfully shared with the relevant team members as we plan for the future. We sincerely hope you will grant us another opportunity to serve you during your next visit to the area.Sincerely,Hotel Management

Dear Sabine, Thank you for sharing your review about the outstanding service you received from Alexandria; we will enjoy sharing your remarks with her. However, we apologize for the issues that kept it from being perfect. Your feedback is valuable to us, and we will look into it as we continuously work to enhance our guest experience. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Michael, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Juana, We are pleased you were impressed with our outstanding hospitality and accommodations at Extended Stay America. We work hard to provide exceptional experiences for our guests, and your review means so much to us. Thank you for sharing your feedback, and we look forward to seeing you again soon.Sincerely,Hotel Management

Dear Michael G, Thank you for your feedback. We apologize for the inconvenience you experienced while check in. What you faced is unusual, and we are looking into this matter with the team members to see what went wrong. We will address this appropriately with our team to handle this situation better in the future. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Shanaye, Thank you for posting your comments. We sincerely apologize for your negative experience during your stay at our hotel. Our staff usually does an excellent job in maintaining our facility and ensuring cleanliness, so it is disheartening to hear that we missed the mark on this occasion. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We appreciate your patience and hope you will allow us another opportunity to host you in the future.Sincerely,Hotel Management

Dear Kellin, Thank you for being our guest at Extended Stay America. Our top priority is for you to have an enjoyable stay, and your fabulous review tells us we are meeting our goals. It was a pleasure hosting you, and we look forward to welcoming you again soon.Sincerely,Hotel Management