6/10
The lack of preparation from the concierge and management caused me be relocated to an entire different apartment complex 20 mins away from the location I booked due to the mishandling of keys.
My reservations keys “were not left with the concierge” which resulted in 5 different phone calls with different people to sort it out. All the while the concierge of Trace Midtown acting clueless.
Very sketchy and possibly “scammy” since my flight got delayed and I wasn’t able to make it to check in until around 9pm.
Never offered a discounted price or proper accommodation and definitely didn’t feel like the concierge at the front desk was any help.
Cortez L
Lưu trú 4 đêm vào Tháng 3, 2025