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Nhận xét về Holiday Inn Express and Suites Atlanta Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Atlanta Downtown, an IHG Hotel
111 Cone Street NW, Atlanta, GA

Nhận xét

7,0

Tốt

Đánh giá 10 - Xuất sắc. 325/1000 nhận xét" "
Đánh giá 8 - Tốt. 236/1000 nhận xét" "
Đánh giá 6 - Được. 172/1000 nhận xét" "
Đánh giá 4 - Kém. 135/1000 nhận xét" "
Đánh giá 2 - Tồi. 132/1000 nhận xét" "

7,6/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

7,0/10

Tiện nghi, dịch vụ

6,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,4/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Marco

Khách đi công tác
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The property was dated. Walls are super thin. Not the cleanest and bit run down. I heard other individulas complaining about the noise as well.
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Eric

Đi theo nhóm
Thích: Sạch sẽ
The property is undergoing refurbishment, but the signs of being old still linger under a new coat of paint. The staff is not very communicative.
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Maria

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location. Well-kept hotel.
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Lorraine, Calgary

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Alexandria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 24/05/2024
Dear Alexandria,Thank you for giving us a 5-stars rating based on your recent stay!We have many exciting changes upcoming at the Hotel and hope to host you again soon one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

2/10 - Tồi

Angelica, moultrie

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 21/05/2024
Dear Angelica,We sincerely apologize that you were not satisfied to the stay.Hoping that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 - Xuất sắc

DEBORA

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was very nice for the price and Holiday Inn standards. It's in a dangerous area. Actually witnessed a drug drop and pickup as I was waiting for my Uber. Will continue to stay at Holiday Inns...just not in that area. Thanks, Deb
Lưu trú 3 đêm vào Tháng 5, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 21/05/2024
Dear Debora,Thank you for staying with us and taking your valuable time to share your recent experience.We will continue to make the area safe and improve security at the building.Hoping that you will give us a second chance incase you come to Atlanta Downtown again.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 - Xuất sắc

Guillermo J.

Lưu trú 1 đêm vào Tháng 5, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 19/05/2024
Dear Guillermo,Thank you for staying with us and giving us a 5-stars review!We are delighted to have hosted you recently and hope to see you again at the Hotel one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 - Xuất sắc

Luis

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient place to stay next to Tabernacle’s concert night.
Lưu trú 1 đêm vào Tháng 5, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 19/05/2024
Dear Luis,Thank you for staying with us and taking your valuable time to share your recent experience!We are delighted that you had a great time there.Looking forward to see you again in the future!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 - Kém

Tiffany

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Good location and friendly staff. T here were issues with water not going down the drain in the shower and the toilet handle being kinda of broken meaning that sometimes it would do a 360 degree move. My room was very small but comfortable.
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Management. trả lời vào 14/05/2024
We appreciate your business. Thank you for your feedback and have addressed your concerns.

10/10 - Xuất sắc

Harman

Đi theo nhóm, Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I recently had the pleasure of staying at the Holiday Inn Downtown Atlanta, and it was a truly delightful experience. From the moment I arrived, the staff was welcoming and attentive, but one staff member, Jerine, really stood out. Jerine went above and beyond to ensure my stay was comfortable. She was knowledgeable about the area, offering great recommendations for dining and sightseeing that enhanced my visit to Atlanta. Her attention to detail and warm, friendly attitude made me feel right at home. The complimentary breakfast was a highlight of my stay. The variety of options was impressive, catering to all tastes and dietary needs, and it provided a perfect start to my day. The hotel's proximity to major attractions like the Georgia Aquarium and the World of Coca-Cola was incredibly convenient, making it easy to plan efficient and enjoyable day trips. Despite the high level of service and prime location, I found the pricing to be very reasonable. The quality of service provided far exceeded the affordable price, adding incredible value to my stay. The hotel itself was clean, well-maintained, and the overall atmosphere was very accommodating. Thanks to Jerine and the rest of the team at Holiday Inn Downtown Atlanta, my trip was not just a stay, but a wonderful experience. I highly recommend this hotel to anyone visiting Atlanta, whether for business or pleasure, and I look forward to returning soon!
Lưu trú 4 đêm vào Tháng 5, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 14/05/2024
Dear Harman,Thank you for staying with us and taking your valuable time to share your recent feedback!We are glad to know that you had a great time with us.Hoping to host you again in the near future!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 - Xuất sắc

Raeann

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Jarine was very attentive to me and helped me with my stay. Thank you for your help. Amazing staff!
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Management. trả lời vào 14/05/2024
Happy to know you enjoyed your stay.

8/10 - Tốt

Birdyne

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Great customer service!
Lưu trú 1 đêm vào Tháng 5, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 09/05/2024
Dear Birdyne,Thank you for staying with us and taking your valuable time to share your experience.We are glad to know that you have enjoyed our service.Hoping to see you again soon!

2/10 - Tồi

Victoria

Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Alexis

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 04/05/2024
Dear Alexis,Thank you for staying with us and taking your valuable time to share your recent experience!We are glad that you had a good time here.Hoping to host you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 - Tốt

Gabriela

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
X
Lưu trú 2 đêm vào Tháng 5, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 04/05/2024
Dear Gabriela,Thank you for staying with us recently!We are fully motivated to improve the Hotel with the aim of best experience.Hoping to have you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 - Xuất sắc

Kimberly

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 01/05/2024
Dear Kimberly,Thank you for staying with us and taking your valuable time to give us 5-stars rating!Hoping to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 - Xuất sắc

Frank

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was very helpful and friendly.
Lưu trú 3 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 30/04/2024
Dear Frank,Thank you for your kind words and giving us 5-stars rating!We are happy to know that you have enjoyed our stay, and hoping to see you again soon at the Hotel!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 - Tốt

Jenny

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good experience with downtown Atlanta. Hotel had friendly customer service and met our needs. Valet parking was great! Easy walk to nearby eateries. Rooms were clean and well maintained! Would stay again!
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Management. trả lời vào 26/04/2024
Thank You

10/10 - Xuất sắc

Alberto F

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good service in general and breakfast was delicious
Lưu trú 2 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 26/04/2024
Dear Alberto,Thank you for staying with us and taking your valuable time to share your recent experience!We are delighted to know that you have enjoyed our service and breakfast, and stay tune for many exciting changes at the Hotel.Hoping to see you again at the Hotel one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 - Tốt

Hakan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Hotel Management. trả lời vào 26/04/2024
Thank you.

10/10 - Xuất sắc

Roger, Ellabell

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel close proximity to restaurants and sports events.
Lưu trú 2 đêm vào Tháng 3, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 25/04/2024
Dear Roger,Thank you for staying with us and taking your valuable time to share your recent experience!We are delighted to know that you have enjoyed our location, and we look forward to hosting you again in the near future!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

2/10 - Tồi

Lucrecia

Lưu trú 3 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 19/05/2024
Dear Lucrecia,Thank you for staying with us and taking your valuable time to rate us.Please share with us more detail about your experience so that we can use to improve our guest service.Hoping that you will give us a second chance to better serve you in the near future.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 - Xuất sắc

Lulu Charles

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect location! Staff was great and just so accessible to everything! Loved it!!!
Lưu trú 3 đêm vào Tháng 2, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 23/04/2024
Dear Lulu Charles,Thank you for giving us the opportunity to serve you and share with us honest feedback!We are glad to know that you are overall satisfied, and stay tune for many exciting new changes coming at the Hotel.Hoping to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 - Xuất sắc

Edward

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Love the staff, the hotel is next to excellent restaurants and concert venue. Parking was also excellent.
Lưu trú 1 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 23/04/2024
Dear Edward,Thank you for staying with us and giving us 5/5 review!We are fully motivated with your kind words and hope to see again one day at the Hotel!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

2/10 - Tồi

Pamela

Lưu trú 2 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 13/05/2024
Dear Pamela,Thank you for staying with us and taking your valuable time to share your recent experience.We sincerely apologize that you did not have a good time at our Hotel.Hoping that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 - Tốt

Mary

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, convenient to sites and dining. Staff very nice, including valet. Room was very small. Not much room for luggage.
Lưu trú 2 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 20/04/2024
Dear Mary,Thank you for staying with use and taking your valuable time to share your recent experience!We are delighted to know that you have enjoyed our staff and location, and we will continue to improve with the aim to provide best guest experience.Hoping to see you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 - Tốt

Heather

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a perfect place to stay after a concert at the Tabernacle. We felt safe and it was SO close. The hotel is small and rooms are small but it was perfect for our need. The breakfast was great!
Lưu trú 1 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 20/04/2024
Dear Heather,Thank you for staying with us and taking your valuable time to share your recent experience.We are glad to know that you have enjoyed our hotel and location, and we are fully motivated to improve the hotel with the aim of delivering best guest experience.Hoping to see you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

6/10 - Được

Joseph, Woodbourne

Khách đi công tác
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
My review would have been much higher if the hotel took care of my problem. It was a small room, but good and comfy beds, clean, shower was great, but it had a glaring problem - that the toilet is so close to the sink that the sink was literally touching my chest and i had to put my arm on the sink as there was no room - much less no way to wipe with my right hand. I complained via a review regarding this issue, and you would think a hotel might try to accomodate and see if there was a better room, but they just apologized and moved on, not caring less. I would expect more. The elevators were small and having issues as well. But otherwise, for this price point, was a good purchase - but for the toilet situation...
Lưu trú 4 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 20/04/2024
Dear Joseph,Thank you for staying with us and taking your valuable time to share your recent experience.We sincerely apologize for what you have experienced, and kindly share more about your detail to our GM Amir Qureshi amir.qureshi@hieatlws.com.Hoping to see you again one day at the Hotel.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 - Kém

William, Aledo

Khách đi công tác
Không thích: Nhân viên & dịch vụ
Showerhead was falling off, the sink water was plumbed backwards. They didn’t clean my room one day and didn’t take or empty the trash cans. There are no coffee makers in the rooms and they don’t keep coffee in the lobby. You have to go to a second floor mezzanine.
Lưu trú 3 đêm vào Tháng 4, 2024
Hotel Management. trả lời vào 18/04/2024
We value your feedback and are addressing your concerns.

10/10 - Xuất sắc

Jesus

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very well, loved it quick check no hassle very quiet and clean late. Check out was at 1 o’clock. That’s a plus Highly recommend to stay there
Lưu trú 1 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 16/04/2024
Dear Jesus,Thank you for staying with us and taking your valuable time to share your recent experience.We are fully committed to further improve with the aim of best guest experience.Hoping to see you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 - Kém

kim

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Where is the pride in your branding and product? To hold a deposit for a room at this property is a travesty. For what ? The rooms are in need of repairs and refreshing. Window treatments are broken, curtains are stain and dirty. I stayed in room # 724. It had a lovey view of the Ferris wheel. But I could barely see it , because the window was so dirty. Painting peeling , nicks in the wall . And the hotel had odor, and not a pleasant one. I know this will fall on deaf ears. Corporations are about dollar bottom line , not the customers . This customer won't be back. I will take my dollars elsewhere.
Lưu trú 2 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 16/04/2024
Dear Kim,Thank you for staying with us and taking your valuable time to share your recent experience!We sincerely apologize what you have experienced, and we will take serious measures to remediate them.It's our hope that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 - Tốt

garry

It’s ok
Lưu trú 1 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 13/04/2024
Dear Garry,Thank you for staying with us and taking your valuable time to share your recent experience!We are glad to know that you are overall satisfied, and we will continue to look for ways with the aim for best guest experience.Hoping to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 - Tốt

John

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 12/04/2024
Dear John,Thank you for staying with us and taking your valuable time to share your recent experience!We are glad to know that you overall satisfied, and we are fully motivated to improve the Hotel for the best guest experience.Hoping to see you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 - Xuất sắc

Brittany

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good oversll
Lưu trú 2 đêm vào Tháng 3, 2024
Hotel Management. trả lời vào 11/04/2024
Thank you.

10/10 - Xuất sắc

Parrish

Lưu trú 1 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 30/04/2024
Dear Parrish,Thank you for staying with us and taking your valuable time to rate us!We are honor to host you and will continue to look for ways to improve the Hotel with aim of best guest experience.Hoping to see you again soon one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

6/10 - Được

Dejene

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Valet takes forever and it took forever to get me checked in
Lưu trú 2 đêm vào Tháng 3, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 09/04/2024
Dear Dejene,Thank you for staying with us and taking your valuable time to share your recent experience.We sincerely apologize for what you have experienced, and we will take serious measures to enhance the valet and front desk operation.It's our hope that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 - Tốt

Carolyn

Khách đi công tác
Cost effective. Free breakfast. Short walk to Convention Center.
Lưu trú 4 đêm vào Tháng 3, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 09/04/2024
Dear Carolyn,Thank you for staying with us and taking your valuable time to share your honest feedback.We are glad to know that you are overall satisfied, and we will continue to look for ways with aim of best guest experience.Looking forward to host you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 - Tốt

Jason

Thích: Sạch sẽ
Lưu trú 7 đêm vào Tháng 1, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 09/04/2024
Dear Jason,Thank you for staying with us and taking your valuable time to share your recent experience.We will continue to find ways of improvement with aim of best guest experience.Looking forward to host you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

2/10 - Tồi

Esther

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The elevator inspection are NOT up to date . My daughter and I got stuck in the elevator. Manager did even offer a discount or EVEN apologize for the inconvenience. This was one the worst stays.
Lưu trú 2 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 06/04/2024
Dear Esther,Thank you for staying with us and taking your valuable time to share your experience.We sincerely apologize for what you have experienced, and we will remediate soon the elevator problems.Please reach out to our GM Amir Qureshi amir.qureshi@hieatlws.com so that we can learn more about your experience.It's our hope that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 - Xuất sắc

Julyan

Đi theo nhóm, Đi cùng gia đình, Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
cleaning the rooms. Its staff is very friendly and attentive.
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Management. trả lời vào 04/04/2024
Thank you

2/10 - Tồi

mark

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The room was small, with a very small bathroom. One elevator was not working, and the other two elevators only fit 4 people. We were on the 9th floor, the closest Ice Machine was 5th floor. Checking in was awful. We arrived at 4 and was told the room real be ready soon. Waited one hour before room was ready, front desk person was rude and said 4:00 checkin is not guaranteed. There is not much room in front of the Hotel to drop off your luggage. You have to use the valet, unless you use a private parking garage around the corner.
Lưu trú 2 đêm vào Tháng 3, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 04/04/2024
Dear Mark,Thank you for staying with us and we sincerely apologize for what you have experienced.We are recently undergoing operation change, and we will look into remediating soon the problems you have mentioned.It's our hope that you will give us the opportunity to better serve you in the near future.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 - Xuất sắc

Doctor Natasha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was perfectly as described. Staff were friendly and professional. I enjoyed the fully stocked breakfast.
Lưu trú 1 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 04/04/2024
Dear Doctor Natasha,Thank you for staying with us and taking your valuable time to share your recent experience.We are glad to know that you have enjoyed the stay, and we will continue to improve with the aim for best guest experience.Looking forward to have you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

2/10 - Tồi

Carolina

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
first of all They didn't have the room ready. We arrived late at night and it was supposed to be ready at that moment . They changed our room twice to give us a “better” room. Yes, it was big but The TV didn't have cable. at the moment we reserved the app said that the parking was available and it is supposed to have one but you had to pay for it. The valet parking horrible!! we had to wait more than 40 minutes to have the car bqck to the lobby and we have to pay for it!! . no black out in the room. no hair dryer. I will not recommend it
Lưu trú 1 đêm vào Tháng 4, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 04/04/2024
Dear Caroline,Thank you for giving us the opportunity to host you, and we sincerely apologize for what you have experienced.We are currently undergoing operation change, we will look into addressing the problems you have mentioned.It's our hope that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

6/10 - Được

C., talbott

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 3, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 04/04/2024
Dear Sir/Madam,Thank you for staying with us and taking your valuable time to provide feedback.We will look into improvement areas and hope to provide the best guest experience.Hoping to see you again in the near future.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 - Xuất sắc

Hannah

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was the perfect location for visiting The Tabernacle. It was a very short walk around the block. The valet service was quick and efficient. I’m glad that we were on the 2nd floor and were able to use the stairs because the elevators were small and slow. One elevator was stuck in the basement. Other guests had long waits at the elevator. Check in and check out was fast and the staff was helpful.
Lưu trú 1 đêm vào Tháng 3, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 01/04/2024
Dear Hannah,Thank you for staying with us and taking your valuable time to share your recent experience!We are glad to host you and hope to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 - Kém

Jeff

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
One of the three very small elevators was out, and stairwell locked from lobby to go upstairs. Fridge in room did not work nor did the TV. Shower was excellent.
Lưu trú 2 đêm vào Tháng 3, 2024
Hotel Management. trả lời vào 01/04/2024
We value your feedback and have addressed your concerns. Thank you for your staying with us.

10/10 - Xuất sắc

Tamonka

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hi
Lưu trú 3 đêm vào Tháng 3, 2024
Hotel Management. trả lời vào 29/03/2024
Thank you

10/10 - Xuất sắc

Linda

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Its was a great stay fir the price
Lưu trú 2 đêm vào Tháng 2, 2024
Hotel Management. trả lời vào 28/03/2024
Thank you for staying with us. We would be happy to be your host again.

10/10 - Xuất sắc

Catalina

Đi cùng gia đình
Excellent place with very kind people at service
Lưu trú 1 đêm vào Tháng 3, 2024
Executive Office, HIE Atlanta Downtown trả lời vào 26/03/2024
Der Catalina,Thank you for visiting Holiday Inn Express & Suites Atlanta Downtown!We are glad to host you and hope to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown