Phòng Deluxe, 2 giường cỡ queen | Bàn, bàn ủi/dụng cụ ủi quần áo, nôi/giường cho trẻ sơ sinh (phụ phí)

Nhận xét về Wyndham Garden Duluth

3 out of 5
Wyndham Garden Duluth
1948 Day Dr, Duluth, GA

Nhận xét

6,4
Đánh giá 10 - Xuất sắc. 243/998 nhận xét" "
Đánh giá 8 - Tốt. 231/998 nhận xét" "
Đánh giá 6 - Được. 193/998 nhận xét" "
Đánh giá 4 - Kém. 141/998 nhận xét" "
Đánh giá 2 - Tồi. 190/998 nhận xét" "

6,6/10

Sạch sẽ

7,0/10

Nhân viên & dịch vụ

6,2/10

Tiện nghi, dịch vụ

6,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,2/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Brandon

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cheap price, its was ok for just a one night stay. Room was tighter than expected.
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 13/05/2024
Dear Brandon,Thank you for your kind review! We're glad to hear that our affordable pricing made your stay suitable for your one-night visit. However, we apologize if the room size didn't meet your expectations. Your feedback is valuable to us as we strive to provide comfortable accommodations for all our guests. We hope to have the opportunity to host you again in the future!Sincerely, Hotel Manager

6/10 - Được

Brett

Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Not clean smelled of smoke. No coffee or Cafe for morning
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 11/05/2024
Dear Brett,We are disappointed to learn about your experience. Providing a clean and welcoming environment is fundamental to us, and, regrettably, we fell short of your expectations. Your feedback about the smoke smell and the absence of coffee options in the morning has been noted, and we'll take immediate action to address these issues. We hope to make it up to you in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Maricela

Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 11/05/2024
Dear Maricela,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

6/10 - Được

qui

Great location, close Freeway I85, Restaurants and shopping. Stayed 4 nights, First day with a great black lady friendly on Tues. Wed, An old Arabic or Indian man so cruel, he made a joke with my Asian name, he said " i should learn English again with my Asian name" too hate crime, discrimination here ( if there is no this evil man, i give 4.5 star), Thurs and Fri an young Indian man is very polite and cheerful. my room cards could not open my door room on Wed-Thurs , i had to come desk to get new room card( Tues and Fri is Ok). Finally, i give 3/5.
Lưu trú 4 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 22/04/2024
Dear qui,Thank you for your kind feedback. We're glad to hear that you found our location convenient and appreciated the friendly service from some of our staff members. However, we're deeply sorry to hear about the negative encounter you had with one of our team members. Discrimination has no place in our establishment, and we take these matters very seriously. We'll address this issue internally to ensure it doesn't happen again. Additionally, we apologize for the inconvenience with your room cards and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Sincerely, Hotel Manager

6/10 - Được

Joyce

The elevator sounds as if it may stop and lock and toilet in my room moves when I sit down
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 11/04/2024
Dear Joyce,Your safety and comfort are our top priorities, and we're deeply concerned to hear about the issues you encountered with the elevator and the toilet in your room. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused you. We take your feedback seriously and will address these issues promptly to ensure they are resolved. Our maintenance team will inspect the elevator and the toilet to ensure they are in proper working order. We hope to have the opportunity to provide you with a much-improved experience during any future visits.Sincerely, Hotel Manager

8/10 - Tốt

David

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The parking lot had a lot of trash in it. Certainly it was due to the guest and perhaps transient people that appeared to be hanging around.
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 04/04/2024
Dear David,We apologize for the inconvenience caused by the condition of our parking lot. Maintaining a clean and safe environment for our guests is important to us, and we're sorry that it fell short of expectations during your stay. We'll address this issue promptly and work to ensure that our parking area remains clean and welcoming for all guests. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 - Được

Efren

Lưu trú 2 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 15/04/2024
Dear Efren,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely,Hotel Manager

2/10 - Tồi

Hyung

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Worst experience ever
Lưu trú 3 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 18/03/2024
Dear Hyung,We are truly sorry to hear that you had such a terrible experience. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. We take your feedback seriously and will address any issues internally to prevent similar incidents in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Ruth Esther

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Buen servicio
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 16/03/2024
Dear Ruth Esther,Thank you for your glowing feedback. We're thrilled to hear that you received good service during your stay! Providing excellent service is our priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again in the future!Sincerely, Hotel Manager

10/10 - Xuất sắc

Allison

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
GOOD STAY
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 14/03/2024
Dear Allison,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again.Sincerely, Hotel Manager

8/10 - Tốt

Ruth Esther

Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 28/03/2024
Dear Ruth Esther,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Sincerely, Hotel Manager

8/10 - Tốt

Eric

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I regularly stay at this Wyndham Garden for my business trips. It’s usually quiet and the staff is very friendly and welcoming!
Lưu trú 2 đêm vào Tháng 2, 2024
Hotel Manager trả lời vào 14/02/2024
Dear Eric,Thank you for your loyalty and positive feedback! We're delighted to hear that you regularly choose Wyndham Garden for your business trips and that you've consistently experienced a quiet environment with friendly and welcoming staff. Providing a comfortable and pleasant stay is our goal, and we appreciate your continued support. We look forward to welcoming you back on your future business trips!Sincerely, Hotel Manager

6/10 - Được

Elizabeth

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
It was nice
Hotel was newly renovated, but the smell was funky. Like the green stuff. Staff was super friendly and nice.
Lưu trú 3 đêm vào Tháng 2, 2024
Hotel Manager. trả lời vào 12/02/2024
Dear Elizabeth,Thank you for taking the time to share your thoughts about your recent stay. We appreciate your kind words about our friendly staff and are delighted that you noticed our recent renovations. We apologize for any inconvenience caused by the unusual smell. Your feedback is valuable, and we will investigate the issue to ensure a more pleasant environment for our guests. We hope to have the opportunity to welcome you back and provide you with an improved experience.Sincerely, Hotel Manager

8/10 - Tốt

sang

Thích: Sạch sẽ
Good
Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Manager. trả lời vào 02/02/2024
Dear sang,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 - Được

Jacqueline

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Water overflow
All was well until the bathtub water didn’t drain out at a decent time then the toilet flush was stopped up and the front desk attendant said the plunger was lend out not available.
Lưu trú 2 đêm vào Tháng 1, 2024
Hotel Manager. trả lời vào 25/01/2024
Dear Jacqueline,We apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues with the bathtub drainage and the toilet flush. We understand the importance of a comfortable stay, and we regret that we fell short of your expectations. We will address these maintenance issues promptly and ensure that they are resolved for future guests. We appreciate your understanding and patience. We hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Cedric

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Lưu trú 3 đêm vào Tháng 1, 2024
Hotel Manager. trả lời vào 23/01/2024
Dear Cedric,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 - Xuất sắc

JONG CHEOL

Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 31/01/2024
Dear JONG CHEOL,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 - Xuất sắc

Phong

Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager trả lời vào 25/12/2023
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 - Tồi

SEOHA

Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 31/01/2024
Dear SEOHA,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 - Tồi

Wilson

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is the only hotel that only offers a small bottle of shampoo and conditioner with no soap I have stayed in 5 other hotels in the area. Bathroom is outdated.
Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 11/12/2023
Dear Wilson,Thank you for your kind feedback. We apologize if the amenities provided, specifically, the small bottle of shampoo and conditioner without soap, did not meet your expectations. We appreciate your input, and we'll certainly consider this as we aim to improve our guest experience. Additionally, we understand your concerns about the outdated bathroom, and we'll look into opportunities for improvement in that regard as well. We hope to have the opportunity to enhance your stay on any future visits.Sincerely, Hotel Manager

4/10 - Kém

gspglobal

Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 06/12/2023
Dear gspglobal,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 - Tốt

Leopoldina

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hallway carpets are dirty
Lưu trú 1 đêm vào Tháng 11, 2023
Hotel Manager. trả lời vào 05/12/2023
Dear Leopoldina,Thank you for bringing the issue with the hallway carpets to our attention. We sincerely apologize for any inconvenience this may have caused. Your feedback is valuable, and we'll address this matter promptly to ensure a cleaner and more comfortable environment for our guests. We hope to have the opportunity to provide an improved experience during your next visit.Sincerely, Hotel Manager

4/10 - Kém

Kristen

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was other people’s hair on the bed linen and in the shower. The shower had the old bar of soap half used from a prior guest. I would not stay there again.
Lưu trú 1 đêm vào Tháng 11, 2023
Hotel Manager. trả lời vào 30/11/2023
Dear Kristen,We sincerely apologize for the cleanliness issues you experienced during your stay. This does not meet the standards we strive for, and we understand the importance of a clean and comfortable environment for our guests. We will address this with our housekeeping team to ensure such oversights are rectified.We deeply regret that your experience did not meet your expectations, and we apologize for any inconvenience caused. We hope you will consider giving us another opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

2/10 - Tồi

Yackelyn

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Hotel Manager. trả lời vào 11/11/2023
Dear Yackelyn,Thanks for the stay but sad to see the two stars. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 - Kém

Shana

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The floors were disgusting and the property is not at all updated.
Lưu trú 2 đêm vào Tháng 10, 2023
Hotel Manager trả lời vào 31/10/2023
Dear Shana,We are sorry to hear about your experience at the hotel. We appreciate your feedback. However, we're sorry to hear that the floors were not up to your expectations and that you found the property outdated. You can be sure that we’re changing and improving the hotel all the time to better satisfy guests. Nothing is more important than a great guest experience. I hope you’ll give us another try in the future. Sincerely, Hotel Manager.

10/10 - Xuất sắc

Ivor

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Will definitely be back
Lưu trú 2 đêm vào Tháng 10, 2023
Hotel Manager. trả lời vào 23/10/2023
Dear Ivor,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.

10/10 - Xuất sắc

seungtae

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager trả lời vào 20/10/2023
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager

6/10 - Được

Daeoh

Too noisy
Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager trả lời vào 17/10/2023
Dear Guest,We apologize for the noise disturbance during your stay. Your comfort is important to us, and we'll address this concern to ensure a more peaceful experience in the future.Warm regards,Hotel Manager

10/10 - Xuất sắc

Cindy

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
En muy buenas condiciones
Hotel Manager trả lời vào 15/10/2023
Dear Guest,Thank you for your positive review, and we're delighted to hear that your stay met your expectations. We value your feedback, and we're pleased to know that you found our hotel in great condition. If you have any additional comments or suggestions, please feel free to share them with us.Sincerely,Hotel Manager

10/10 - Xuất sắc

Theophilus

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager trả lời vào 15/10/2023
Dear Guest,Thank you for your perfect rating! We're delighted to see that you had a wonderful experience during your stay. If you have any specific comments or suggestions you'd like to share, please don't hesitate to reach out. Your feedback is greatly appreciated.Sincerely,Hotel Manager

6/10 - Được

Joseph

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 10, 2023
Hotel Manager. trả lời vào 13/10/2023
Dear Joseph,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.

2/10 - Tồi

Rita

Đi cùng thú cưng
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was filthy; writing on the walls inside the room; bugs in the bathroom; several loiterers out front; trash all over the parking lot; when approached about a refund for me canceling the same night due to me feeling unsafe and uncomfortable they refused. Contacting the corporate office to move forward with refund.
Lưu trú 2 đêm vào Tháng 9, 2023
Hotel Manager trả lời vào 08/10/2023
Dear Guest,We sincerely apologize for the extremely disappointing experience you encountered during your stay at our hotel. This is not the level of service or cleanliness we strive to provide, and we deeply regret the inconveniences you faced. Your concerns about the room condition, bugs, and the overall environment are deeply concerning to us, and we are taking immediate steps to address and rectify these issues. Regarding the refund request, we understand your concerns and will work with our corporate office to process your request promptly. Your comfort and safety are of utmost importance to us, and we will take this matter seriously. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 - Xuất sắc

Jessica

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was perfect
Lưu trú 1 đêm vào Tháng 9, 2023
Hotel Manager. trả lời vào 25/09/2023
Dear Jessica,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 - Được

BigGirl

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Hotel Manager trả lời vào 12/09/2023
Dear Guest,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and we are pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 - Xuất sắc

Asheley

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 9, 2023
Hotel Manager trả lời vào 10/09/2023
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

6/10 - Được

Ho sup

Lưu trú 1 đêm vào Tháng 9, 2023
Hotel Manager trả lời vào 07/09/2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

4/10 - Kém

Lonnie

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property need an overhaul, smells like mold.
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 06/09/2023
Dear Lonnie, Thank you for your stay. We are sorry that your stay was not as per your expectations. We have taken note of your suggestion regarding upgrading the overall hotel and have forwarded it to management. Hope your next stay will be a memorable experience. Please visit us again. Sincerely, Hotel Manager

10/10 - Xuất sắc

Ezekiel, Levittown

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy to get around the city
Lưu trú 2 đêm vào Tháng 9, 2023
Hotel Manager trả lời vào 04/09/2023
Dear Ezekiel,Thank you for taking the time to leave a review. We're delighted to hear that you found our hotel's location convenient for getting around the city. It's our goal to provide our guests with a comfortable and accessible stay. We appreciate your feedback and hope to welcome you back on your future visits to the city.Sincerely,Hotel Manager

2/10 - Tồi

Thomas

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms smelled bad, flooring and paint were poorly installed. The hotel kitchen is a rented Mexican place. Staff was unfriendly. This is not a 3 star hotel. They tried to improve the condition but it is really lipstick on a pig. I took photos to send to Windham. This hotel is worn out.
Lưu trú 1 đêm vào Tháng 9, 2023
Hotel Manager trả lời vào 04/09/2023
Dear Thomas,Thank you for sharing your feedback with us. We're genuinely sorry to hear about your disappointing experience during your stay. Please accept our sincerest apologies for the issues you encountered with the room condition and overall experience. We take your comments seriously and will address them with our team to ensure improvements are made. Guest satisfaction is of utmost importance to us, and we appreciate you bringing this to our attention. If you would like to discuss your concerns further or require any assistance, please don't hesitate to contact us directly.Sincerely,Hotel Manager

6/10 - Được

Korey

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Its was great but felt a little discriminated against as i used my preferred name but was forced to change the room into my dead name
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 01/09/2023
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that you had a great stay overall. We apologize for any inconvenience you faced regarding the use of your preferred name. Your comfort and satisfaction are important to us, and we're sorry for any discomfort this may have caused. We appreciate your feedback and will use it to improve our services for all guests. If you decide to stay with us again, please let us know how we can better accommodate your preferences.Sincerely,Hotel Manager

10/10 - Xuất sắc

Juan

Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 16/09/2023
Dear Juan,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

10/10 - Xuất sắc

Julius

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location is wonderful! Close to just about everything
Lưu trú 2 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 18/08/2023
Dear Guest,We're glad to hear that you enjoyed our wonderful location, which provides easy access to various attractions and amenities. If you have any more feedback or specific experiences you'd like to share, feel free to let us know. We hope to have the opportunity to welcome you back for another great stay in the future.Sincerely,Hotel Manager

4/10 - Kém

Nancy

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Yes
Hotel Manager trả lời vào 12/08/2023
Dear Guest,Thank you for sharing your feedback. We appreciate your positive points and apologize for any shortcomings during your stay. Your input helps us improve our services. We hope to welcome you back for a better experience.Sincerely,Hotel Manager

8/10 - Tốt

tam

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 7, 2023
Hotel Manager. trả lời vào 03/08/2023
Dear tam,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.

8/10 - Tốt

Xiurong

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient
Lưu trú 1 đêm vào Tháng 7, 2023
Hotel Manager trả lời vào 11/08/2023
Dear Xiurong,Thank you for the feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to your next visit.Sincerely,Hotel Manager

2/10 - Tồi

Melissa

Lưu trú 1 đêm vào Tháng 7, 2023

4/10 - Kém

Khách đã xác thực

Khách đi công tác
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Terrible customer service and amenities.
This location was not friendly. It has a restaurant in the lobby area and they will not allow any outside food or drinks to be brought in. There was no other area for customers to sit and have a conversation. The desk employee even told patrons that they could not sit on the waiting couch in the lobby. I have 18 rooms booked for 8 nights for my baseball team and will never return to this location again. Very disappointing. There were homeless people walking in and throughout the hotel as well.
Lưu trú 9 đêm vào Tháng 7, 2023
Hotel Manager trả lời vào 16/07/2023
Dear Guest,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

8/10 - Tốt

PARK

Lưu trú 2 đêm vào Tháng 7, 2023
Hotel Manager. trả lời vào 04/08/2023
Dear PARK,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.

8/10 - Tốt

Nina

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 6, 2023
Hotel Manager trả lời vào 08/07/2023
Dear Nina,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Jin

Lưu trú 1 đêm vào Tháng 7, 2023
Hotel Manager trả lời vào 22/07/2023
Dear Jin,Thanks for the stay and appreciation with a five star rating.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager