2/10 - Tồi
Rachael
Đi cùng thú cưng, Đi cùng gia đình và trẻ nhỏ
31/03/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely awful and unsafe experience. I booked this hotel for a cheer competition and arrived after a 6-hour drive with my three young children and our dog. From the moment we entered the lobby, the atmosphere felt off. There was a woman sitting there who appeared homeless, which immediately raised concerns.
While checking in, my 7-year-old needed to use the restroom, and staff repeatedly insisted she go alone, which was completely unacceptable.
We got our keys and headed to the room, but the conditions were shocking. The hallways had visible damage, including holes in the ceiling, and the smell was overwhelming—a strong urine odor throughout. It was disgusting. When I opened the room door, it was clearly filthy and falling apart, so we didn’t even step inside.
To make matters worse, another individual who did not appear to be a guest was riding a bicycle through the hallway near our room. The entire environment felt unsafe, unsanitary, and honestly gave off the kind of unsettling feeling you’d expect from something you’d see in a trafficking documentary.
I immediately requested a refund. The manager first offered a “nicer side,” then denied the refund and claimed I was lying. Thankfully, I had photos and Expedia issued the refund.
If you value your safety, your children’s safety, and basic cleanliness—do NOT stay here.
Rachael
Lưu trú 2 đêm vào Tháng 3, 2026
