2/10
Horrible experience… Poor, non caring management.
The guest above my room were SUPER LOUD all night. 2 calls were made to the front desk NOTHING CHANGED. I slept about 2 hours and my husband didn’t sleep at all. The manager did not call nor care. She told Expedia “policy states no refunds”. Policy also states quiet time is 10:30p-7a and a guest could be asked to leave if the disturbance continues. She uses policy for HER BENEFIT ONLY and could care less about the guest as long as the card goes through and the payment is collected.
santauna
Lưu trú 1 đêm vào Tháng 6, 2025