8/10 - Tốt
Doris
Đi cùng bạn đồng hành
19/06/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We liked but didn’t love our stay. We had stayed at an Aloft before that we did love, but this stay had issues. Upon arrival the electronic lock to our room wasn’t working so they moved us to a different room. Two nights later, maintenance knocked on our door at 12:30am asking if we needed our lock fixed. In the middle of the night when we had a do not disturb sign out. We told them it was a different room. Then at 1am, a staff member came to the door saying we weren’t supposed to be there and that it was someone else’s room, and repeatedly asked why we were there and what our names were. She never apologized. She said she would be right back and never came back. A few days later the tv in our room stopped working so we had to move. When we told the manager about the rude woman saying we didn’t belong there she apologized and gave us free parking and two drink tickets. I managed a boutique hotel once, and was so disappointed by our experience here. The bright spot was one staff member, Gentry.
Doris
Lưu trú 7 đêm vào Tháng 6, 2024