2/10 - Tồi
Kenton
Đi cùng thú cưng, Đi cùng bạn đồng hành
15/06/2025
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I am writing to express my deep disappointment and frustration following my recent stay at your property last week. As a guest who expected the level of comfort and professionalism typically associated with the Hyatt brand, my experience was far from acceptable.
From the moment I arrived, it was clear that this stay would be subpar. The noise levels were outrageous—not only from disruptive guests at all hours of the night, but also from construction activities that made it virtually impossible to relax or get a decent night’s sleep. There was no prior warning or courtesy notice about ongoing renovations, which is simply inexcusable.
In addition, the water pressure in the bathroom was shockingly low, making basic hygiene a frustrating task. Worse still, my room was not cleaned properly. Trash had not been emptied, surfaces were dusty, and it was obvious the space had not been thoroughly maintained. This reflects extremely poor housekeeping standards.
Altogether, the conditions made my visit stressful, uncomfortable, and frankly unacceptable. I selected the Hyatt Regency because I trusted your reputation for quality and hospitality, and this experience completely shattered that expectation.
I request a prompt explanation for these issues and a formal apology, along with information on how you intend to make this right. A stay like this is not what I paid for, and I believe compensation is warranted.
I hope you take this matter seriously, as I will certainly consider other
Kenton
Lưu trú 3 đêm vào Tháng 5, 2025
