~very rude staff, borderline hostile, very confrontational..no desire to deal with customer service issues and made us feel unwelcome besides taking our money (400$) said no refunds
~ rented an executive suite, supposed to comfortably arrange five adults… all of us were squished. one bed was nonfunctional. they told us too bad.
~requested rollaway bed a day prior, confirmed morning of, and was promised accommodations, but when we arrived, they said they did not have rollaway beds.
~breakfast was served til NINE AM so missed breakfast. when we got there in time it was yogurt oranges and boiled eggs…. whatever i guess.
~pull out bed probably gave us tetanus and springs stabbed through fabric. no bedding provided- was rusty dirty and stained. beds had stains and there were bugs in the room.
~ac didnt work, we were lucky if it got to be 75 degrees in the room.
~rooms were not cleaned or prepared… dirty hairy floors and sinks, no water offered and pipes water was dirty. soaps were used prior and hairy. bathroom was disgusting.
~ all outlets were loose and unusable, we couldnt charge phones. microwave in unit didnt work and kept shorting. fridge was warm.
paid 400 dollars for staff to be hostile, not accommodate, not be able to sleep, and have no ac. all rooms have outside access so you will be kept up at night hearing people with luggage roll by or a crck head walk by or partying outside your window. as a group of five young women, felt like a horror movie hotel
