Thank you.

Hay disculpas Carlo, estamos trabajando en renovaciones para el Hotel :)

Thanks for sharing your feedback with us, Sig. The staff at our Red Roof Inn PLUS+ Austin South was elated to see that we earned your 4/5 score. You mentioned that the price was reasonable, which was pleasing to read. As it pertains to the building being old, your feedback may be taken into account.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you again in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Dear Julie,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ AUSTIN SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional refrigerator and the other issues which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Dear Roberto,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ AUSTIN SOUTH. It's great to see that we earned your 3/5 score. However, I sincerely apologize for any issues you had which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

Thank you.

Dear Shouny,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ AUSTIN SOUTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with your stay prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ AUSTIN SOUTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be convenient and the price to be affordable prompting your 5/5 score. However, I sincerely apologize for the issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Laura, Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Austin South. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the accommodations. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

I want to thank you Nancy, for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Austin South. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware, it's also nice reading that you took liking to our prices. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Alejandra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ AUSTIN SOUTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Brandon, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ AUSTIN SOUTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of effective communication had with the hotel staff, the smell of the hotel, the lack of breakfast offered at the property and the other concerns you described. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that the hotel doesn't offer breakfast as an amenity, but we do provide coffee and teas in the lobby area. We hope to have the opportunity to make it up to you on your next visit. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Victoria, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ AUSTIN SOUTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the staff you found to be rude. We are sorry for the inconvenience caused. We will use your feedback to ensure our staff is providing the level of service our guests deserve. I am happy that you were pleased with the cleanliness of the room. We hope to have the opportunity to make it up to you on your next visit.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Berenice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ AUSTIN SOUTH and I appreciate your 4/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Reina,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ AUSTIN SOUTH. At Red Roof we are happy to know that you made us your choice of stay. Nevertheless, regarding your comment of the odor you encountered within the room, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Ahmadou, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ AUSTIN SOUTH and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you for your feedback. Will share with ownership and address these issues

Thank you for your feedback, will share with our staff and work on improving.

Dear Anna,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ AUSTIN SOUTH. We are sorry about the unclean state of the room and bathroom; however, we are happy to read that the staff was nice. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better.Thank you again for sharing your experience. Have a great day.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

Thank you.

Please accept our apologies for issues you encountered during stay. Thank you for your feedback and will address these issues with our team.

Thanks for sharing your feedback with us, Rebecca. The team at our Red Roof Inn PLUS+ Austin South was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the staff at check-in was friendly and the room was clean, it was displeasing to read that this was the impression left with you. You stated that the poor odor and the noise disturbances mentioned hindered your stay. As such, your comments may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best with your future stays.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

Thank you Suresh, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Austin South. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Austin South. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Apologies for the issues you encountered during your stay. Thank you for sharing your feedback and will address with our team.

Hello Erasmo,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Austin South. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It is so rewarding to read that you enjoyed the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Dear Marie, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ AUSTIN SOUTH. I am sorry to read that you found our hotel to be rundown. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Pablo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ AUSTIN SOUTH. and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Apologies for issues you encountered, but will address with our Team and share your feedback

Thank you.

Thank you.

Dear Jerry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Austin South. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, fast check in, easy to get in and out. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Eli,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Austin South. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with noise disturbance early morning. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Apologies for issues you encountered, we will make sure to address them

Dear Emily, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Austin South. It's good to read that you found the location convenient to your travels. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Inmar. The staff and I at the Red Roof Inn PLUS+ Austin South appreciates your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Thank you.

Dear Cynthia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ AUSTIN SOUTH. I was happy to read you had a very smooth stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Claudia, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ AUSTIN SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the loitering you described, the lack of cleanliness you highlighted along with the other concerns mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hi Dayan,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Austin South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you

Thank you for your feedback. Hope to have you with us again, if your travels bring you back to Austin.

Thank you for you review, Cathalyn. The staff at the RED ROOF PLUS+ AUSTIN SOUTH and I were happy we met your needs, prompting 4/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

Carmen,We had a third party check and investigate room and didn't confirm any issues. We've had guest in that room and have not had any complaints. Thank you for letting me know.

Mary,Thank you for letting us know about issue. I will send a third party to come review room.

Thank you.

Hello Marlene, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ AUSTIN SOUTH and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Luis,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ AUSTIN SOUTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. I'm also happy you found our spacious parking lot to be wonderful. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

Thank you for your review, Rebecca. The staff at the RED ROOF PLUS+ AUSTIN SOUTH and I were upset we let you down, resulting in your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management Rediresponse Specialist

Thank you for sharing your feedback with us, Virginia. The team at the Red Roof Inn PLUS+ Austin South was pleased to know that you were fond of our decent property. However, you made mention of the receptionist lacking customer service. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,XaoRed Roof ManagementRediResponse Specialist