2/10 - Tồi
Ana Elena
Đi cùng bạn đồng hành
23/09/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We paid almost $1000 for a two night stay for our wedding weekend to have the worst hotel experience we’ve ever had in all of our travels. We’ve stayed at places deemed less luxurious than this hotel and received way better service. The front staff (with the exception of one person during our checkout) was really bland and unwelcoming. When I walked up to the front desk to check in, they looked at me like I was bothering or inconveniencing them. They seemed annoyed to answer any of my questions. The hotel bar staff was rude and neglectful which is crazy because of how expensive their menu is. You would think you’d at least get service with a smile or maybe some manners. We waited 20 minutes at a dirty table for someone to finally notice us and walk over. The server didn’t even greet us in any way and instead asked if the dirty glasses and dishes were ours and when we said no he replied with “what do you want to drink?” And then started walking away from our table before we were even done with our order. Our food was awful. My pasta was burned and tasted old. My husbands food was cold and bland. The 1886 cafe downstairs by the lobby was also a huge disappointment. When I was ordering my drink I asked the barista a question about the menu and she literally turned her back to me while I was mid sentence without saying anything and completely ignored me and had another person take over. Don’t waste your money here. The architecture and history are the only redeeming qualities.
Ana Elena
Lưu trú 2 đêm vào Tháng 9, 2024