"I cannot rate the staff at this hotel more. I've travelled for work for years and I've never had better service at a hotel. The team at the Dumfries Arms were exceptional. I can't fault them. My husband and I had a fantastic two night stay, the food at the restaurant was delicious and catered well for my gluten intolerance. "
"The Mecure is a walkable distance from the train station, and from its front doors and front rooms one can look right down a main avenue to the Esplanade and the Firth of Clyde. The staff was excellent, helpful, and friendly. Breakfast had a wide choice of buffet items. I also had supper two evenings in the hotel, and the wait staff plus food were very good. The items for vegetarians were fine, but not much was available for vegans.
Because of my knee and hip surgeries, I had to ask to change rooms to have a walk-in shower. Do note, if you cannot climb into a tall-sided and narrow bathtub, you need to ask for a room with a walk-in shower. They made the change of rooms for me."
"Flying from prestwick so good location. Good lively bar. Had dinner which was OK. Leaving to early in the morning for breakfast but overall pleasant enough stay."
"Hotel is immaculate and rooms are spotless. Room was amazing we couldn’t fault it but we didn’t sleep too well due to the heat of the room. We couldn’t figure out how to turn the heating down as some radiators had knobs to change this some didn’t, it was like a sauna so we didn’t sleep very well. Food was ok it was very overpriced for what it was. I got prawns to start and it had 3 prawns in it and they were not the biggest either which was 11/12 pound. For main I got scallops that were Lovely but wasn't the most filling, they came with chips but staff forgot to give us the chips until we finished. 27 pound for a small plate with some scallops very overpriced but they where nice just not the most filling plate for a main. Frozen Strawberry daiquiris were amazing highly recommend. Bar area felt more like a cafe didn’t really have much atmosphere but that’s just a personal observation. All staff from the restaurant to the bar to the reception desk and spa where all so friendly and welcoming. Spa itself is amazing loved every minute of it. We got a bite to eat in spa lounge food was nice but I ordered a glass of water and a coke and it didn’t come until I finished my meal 15 minutes later. Was a little disappointed you could use blue light card for main restaurant but not the spa lounge even though it’s the same food and coming from the same place just in a different room. Overall the hotel itself was great and spa was amazing."
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