2/10
The ONLY reason i booked this hotel was for the indoor pool.
We arrived at the property and as we were walking toward the elevator to go to our room, we saw the pool... empty. A sign on the door to the pool area said no permit, pool closed.
I spoke to the assistant manager, who told me I could not be refunded so we could stay somewhere else and told me that I could not even receive a discount on our stay. He stated the website says that the pool is closed, and I showed him the website where it says there is a pool.
We stayed here for my son's 11th birthday present because he loves swimming and loves hotel pools. Needless to say, he was very disappointed.
On top of all that, we asked for an extra blanket our first night so our son could sleep. The room we bokked had a king bed and pull-out sofa. The sofa had a fitted sheet but no extra blanket to sleep. The gentleman at the front desk said they're were no extra blankets. Odd that a hotel does not have extra linens for the guests, especially in rooms where linens aren't already provided like in rooms with double beds.
Melanie
Lưu trú 2 đêm vào Tháng 6, 2025