Search Family-Friendly Hotels in Ban Xieng Lom

"This hotel exceeded all my expectations. I thought I was booking an ordinary 2-night stay, but that stay included: (1) a daily fresh-cooked breakfast you could order as much as you wanted; (2) a sunset cruise on the Mekong River; (3) a fully-stocked complimentary mini-bar that was replenished daily, as was the in-room fruit basket; and all kinds of other amenities in the room. My room had a balcony facing the river (with the only minus being the road under the balcony that had motorbikes buzzing through until around midnight). I believe I also had access to hotel bikes, but I never used them. My rate also included a food-and-beverage credit I used for dinner in the hotel restaurant, which had a good-sized menu of local specialties and western choices. The hotel is located fairly centrally within the town's historic center, a couple of blocks away from the busy main street."

"The staff is really the star here. The property is beautiful and I have no complaints. But the attention to details of the staff in making sure my stay was premium. They went above and beyond. So surprised they offered dropoff /pick up to the city center as well as free bicycle rentals. Would definitely stay here again."

"I was extremely disappointed with this hotel - we checked out two days early. It is at best a 3 star hotel. Only stay if you get a cheap deal and don’t expect 5 star service or standards. The WiFi doesn’t work we had to use 5G We had to wake up the bar server twice, the first time Christmas songs were played (in March!!) and the second time it was silent and had absolutely no atmosphere. We paid extra for a riverside view to watch sunset, don’t bother - hoards to boats arrive outside the hotel and play Chinese karaoke, loudly - it certainly doesn’t make for a peaceful or romantic setting - I appreciate there is nothing the hotel can do about this. The rooms are very tired. Our flights flickered significantly when we turned on the water. They are also not that clean, there was significant dust on the headboard. There is construction work going on around the hotel that we were not told about upon booking. The pool is rented out to anyone for $6 inc beers, we didn’t use this but again doesn’t fit with an exclusive 5star feel. The speciality dining restaurant is shut. Staff service is haphazard, we had to have an argument with the ma on the gate who refused to let our taxi into the hotel and made us walk - again all very minor but not 5 star. We tried to check out quietly but was greeted by the Operations manager who wanted my feedback, which I provided, he agreed the hotel was not up to standard and agreed to email me, not unsurprisingly I haven’t received an email. "