Dear DanielGreetings from Anantara Desaru. It is with great pleasure to receive your excellent rating and constructive and complimenting feedback following your recent stay with us. I trust you have been able to enjoy the serene vibe in the hotel as well the hotel facilities. Thank you for sharing your feedback on the drawback on the service for which I sincerely apologize. Rest assured I already addressed your comments with our team to take measures improving on those aspects for your future visits. We look forward seeing you again the next time when you come back to Desaru. Best regardsChristian GerartGeneral Manager

Dear NarenGreetings from Anantara Desaru. First and foremost we thank you for having taken your valuable time to share your feedback with us and fellow travellers following your recent stay at the resort. We truly appreciate your constructive feedback as it always helps us to monitor our operation more closely. During the day we have a great variety of complimentary nature based activities on offer including our morning and evening nature walks, Morning dong stick excercise, tidal pool walks, bird watching and terrarium making classes, all done by our resident Naturalists. In addition, our spa offers a few complimentary wellness workshops throughout the week. We do close our swimming pools at the above time as we do the pool water treatment as this takes up to 12 hours time. Indeed we have not added any lighting on the beach as the beach is also the location where turtles come from time to time and lay their eggs. We sincerely hope to have another opportunity welcoming you back in the near future. Best regardsChristian GerartGeneral Manager

Dear Nur IlyanaGreetings from Anantara Desaru. The team and I truly appreciate your excellent review following your recent stay at our resort. We are so excited knowing your stay at our little sanctuary has been nothing short of excellence and the service extended has been appreciated . We are looking very much forward welcoming you back to our resort for another beach vacation . Best regardsChristian GerartGeneral Manager

Dear kohkilaGreetings from Anantara Desaru Coast.First and foremost we thank you for having chosen our resort for your recent holidays in Desaru. We here at Anantara always strive to deliver exceptional guest experiences and every team member is fully committed to go out of their ways to create memorable experiences for all guests. It is with regret to see that you left with rather mixed feelings. Although we are very glad you enjoyed the cleanliness and overall appearance of the resort yet we would love to know what has caused your low rating, please accept my sincere apologies for any inconveniences you encountered during your stay. We sincerely hope we will have another opportunity welcoming you back in the near future. Best regardsChristian GerartGeneral Manager

Dear KAIH YEEGreetings from Anantara Desaru Coast. Thank you so much for sharing with us and fellow travellers your experiences following your recent stay with us. We are delighted your second visit was another enjoyable and memorable experience.We truly appreciate your constructive feedback on some aspects and rest assured our team is looking into this and putting precautionary measures to prevent this from re-occurring during your future visits, please accept my sincere apologies. We are looking forward to seeing you again in the not so distant future. Best regardsChristian GerartGeneral Manager

Dear YuliantoGreetings from Anantara Desaru Coast. Thank you very much to take time to share your experiences with us and fellow travellers. I am delighted that overall your stay has been an enjoyable experience. Very grateful for your compliments, especially for our housekeeping team who will be delighted knowing their effort has made the difference. Please accept my apologies for your breakfast experience. The team works relentless delivering an efficient and personalised service during this busy meal period. Rest assured that I will work with our colleagues to improve to the occasional waiting time so your next stay will be even better. We are looking forward welcoming you soon back. Until then stay safe & healthy. Best regardsChristian GerartGeneral Manager

Dear Traveller Greetings from Anantara Desaru Coast. First and foremost we thank you very much for having chosen our resort to spend your family vacation . I sincerely apologize that you encountered this unforeseen inconveniences during your stay. Rest assured that every team members work relentless to address any of those challenges in a timely and professional manner . I have already addressed your feedback with our team and we have added additional measures to prevent this form reoccurring in the future. We do hope to have another opportunity welcoming you back for you to enjoy the improved service. In the meantime stay safe & healthy. Best regards Christian Gerart General Manager

Dear Lauren Greetings from Anantara Desaru Coast. Thank you very much for having chosen our resort for your last holidays here in Desaru Coast. We are very grateful receiving your excellent rating. Knowing you left with such a great impression is the best compliment we could asked for. We are looking very much forward welcoming you soon again for another relaxing stay. Stay safe & healthy. Best regards Christian Gerart General Manager

Dear Janelle Greetings from Anantara Desaru Coast. Thank you so much for having given us the opportunity to welcoming you to our resort. Very excited you had a wonderful experience and enjoyed all facilities in the resort , especially the service extended by our team. we are looking forward being again the hotel of your choice when you plan your next Desaru Coast holiday . Until then stay safe & healthy. Best regards Christian Gerart General Manager

Dear Adrian Greetings from Anantara Desaru Coast. Thank you so much for having given us the opportunity to welcoming you to our little slice of paradise during your recent Staycation with us. We are very excited knowing you had an overall very comfortable stay and were able to make the most out of your well deserved holidays. The team and I are looking very much forward seeing you soon again for another relaxing beach vacation with us . Until then please stay safe . Best regards Cristian Gerart General Manager

Dear Mohamed Sharin Greetings from Anantara Desaru Coast. Thank you so much for rewarding us with your excellent rating and feedback after your recent stay. It is always good to know that the team went out of their ways to deliver an exceptional service and our guest left with fond memories. Our culinary team will be excited to see that their efforts contributed to your positive feedback. We are looking forward seeing you soon again for another staycation with us. Until then please stay safe & healthy. Best regards Christian Gerart General Manager

Dear Traveler Greetings from Anantara Desaru Coast. We thank you very much for having chosen our resort for your recent holiday . We are very grateful to be furnished with the highest possible rating and your excellent feedback. We fully agree that the Desaru Coast Beach is an amazing stretch of pristine beach and with our direct access to it it is so convenient and feels almost like a private beach . I am happy to hear that your dining experiences were excellent too, so all in all it seems you had a real fantastic break with us. We are looking forward to welcoming you back for another amazing Anantara staycation . Until then stay safe & healthy. Best regards Christian Gerart General Manager

Dear Mohamed Sharin Greetings from Anantara Desaru Coast. On behalf of our team I thank you for having given us the opportunity to welcoming you to our resort. Receiving the " perfect score" is the best possible reward we could ask for. It only reflects the hard work and commitment our team has put in to deliver an exceptional guest experience to all our visitors. I am personally happy to know that you were able to unwind and relax an enjoy your well deserved vacation with us. We do hope that we will have plenty of more opportunities welcoming you back . Until then stay safe & healthy. Best regards Christian Gerart General Manager

Dear Traveler Festive Season Greetings from Anantara Desaru Coast. On behalf of our team I would like to thank you very much for your recent stay. We here at Anantara strive to deliver exceptional service and create memorable guest experiences. Therefore it is with regret to see that we missed out a few opportunities to meet your expectations . In order for us to understand what we could have done better / more during your stay I would appreciate if you could share with me in more details your experiences so the team and I could review our operation . We do hope to have another opportunity to welcoming you back to show you the improved service . In the meantime we wish you a Merry Christmas and a very Happy & Prosperous New Year . Best regards Christian Gerart General Manager