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Nhận xét về Sand & Sandals Desaru Beach Resort & Spa

5 out of 5
Sand & Sandals Desaru Beach Resort & Spa
Bandar Penawar, Bandar Penawar, Johor

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 99/468 nhận xét" "
Đánh giá 8 - Tốt. 204/468 nhận xét" "
Đánh giá 6 - Được. 94/468 nhận xét" "
Đánh giá 4 - Kém. 44/468 nhận xét" "
Đánh giá 2 - Tồi. 27/468 nhận xét" "

7,2/10

Sạch sẽ

7,4/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,2/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ
Good for children, pleasant hotel to stay with little kids. Eating options not many, and kitchen commands took a bit to arrive.
Lưu trú 3 đêm vào Tháng 3, 2024

8/10 - Tốt

Madhu

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms are clean and more vegetarian options
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Hema

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was great, property was quiet, live band was great. We enjoyed our stay and will definitely come back again. The western food at the restaurant was good, we had the lobster special. The local food wasnt up to our expectation. Could do better. The waiters need to be better trained as some of them didnt seem to know what was available or not. Eg. We wanted freshly brewed coffee and tea, but was told it was not available. Later we found out that it was available at an additional cost. Regardless, the waiters tried their best and were very polite. Appreciate the service from all staff.
Lưu trú 2 đêm vào Tháng 4, 2024

8/10 - Tốt

Hui Ling

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wedding anniversary trip as this was where my husband proposed 30 years ago. It was under a different management then but it does look dated. Maintenance better than the average Malaysian resort. Nice pool. It’s a large resort but there a few guests and most of the time it felt like we had the place to ourselves. Lots of guests appeared on Saturday night, it seems for a MICE event and disappeared again by Sunday. Despite the few guests, they keep most things going, huge breakfast buffet, cafe, Japanese and local restaurants and the beach bar with a lonely pair of singers who keep on singing all night long even though I never saw anyone in the beach bar! The seasports and ATV, minigolf facilities were also open during the weekend although it seemed closed when we arrived Friday afternoon. Charge are high though - it cost RM65 for adults to play mini golf. Only 3 tackles off guests at dinner time in the Japanese restaurant and none in Herbs and Spices. Teppanyaki chef was totally focused on cooking so it wasn’t a fun experience like you would expect and food was quite tasteless. Wasted opportunity with such a beautiful seafront that they didn’t turn the unused bistro and beachbar into a seafood restaurant. We went to the next door Tunamaya resort’s Nelayan Seafood restaurant and it was bustling with tourists and locals and the food was delicious and cheap. Breakfast big interesting looking loaves of bread was stale and not replaced the next day. Nasi lemak was the best

8/10 - Tốt

Sulaiman

Lưu trú 1 đêm vào Tháng 3, 2024

6/10 - Được

Long

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024

8/10 - Tốt

FOO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

SIMRAN

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly staffs
Lưu trú 3 đêm vào Tháng 1, 2024

4/10 - Kém

Subramaniam

Đi cùng gia đình
Không thích: Sạch sẽ
-
Lưu trú 2 đêm vào Tháng 1, 2024

2/10 - Tồi

Sew Meng

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Extremely old and rundown resort! Many things are spoilt in the room and TV is not working. Reported to them on the first day and only sent technician to fix on the 2nd day night. Most of the times nobody pick up the phone when you called for service from the room. They employed foreign workers at the hotel reception who can't speak and understand English well, have hard time to communicate. The resort was flooded after rain and have to walk with barefoot as your feet and shoe will be soaked in water. They only give 1 small tube of shower gel and shampoo for one day. We have to buy it from outside. Terrible experience and don't recommend anyone to stay in this property if you want an enjoyable holiday in Desaru!
Lưu trú 2 đêm vào Tháng 12, 2023

8/10 - Tốt

Antony

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff and good food
Lưu trú 5 đêm vào Tháng 12, 2023

6/10 - Được

Elly

Đi theo nhóm, Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ
We waited 3hrs to check in. Poor customer service. Upon checking in, extra bed was not ready (charged at RM130 prpn), room was dusty, lots of sand on the floor, the bed linens and towels got dirty stain marks. The rattan swing chair tumble down when my sister sat on it. Only to find out the base stand was not even and the screw was missing. Duty manager Koko was informed, however he did not turn up, no phone calls were made to check or ask if any medical assistance is needed during the fall. On the last night of our stay, I bump with Koko and ask him why he did not turn up when he received the feedback, he replied high occupancy and he was attending to other guest. We were informed by one of their staff that they have less than 15 manpower doing housekeeping managing 300rooms. So late check in is expected.
Lưu trú 2 đêm vào Tháng 12, 2023

6/10 - Được

Khách đã xác thực

My go to getaway
Wanted to spend our New Year out of the country.. A little disappointed.. They don’t have much to offer. Stay was ok thou. Had been here a few times..
Lưu trú 1 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023

6/10 - Được

Yong Sheng

Đi theo nhóm, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service is quite lacking, property is quite rundown and poorly maintained. There was a weird smell in our room. Only good thing that happened to us was a free upgrade to a couple duplex suite and the Nasi Lemak served at breakfast. If not this would be a 2 star review.
Lưu trú 2 đêm vào Tháng 12, 2023

8/10 - Tốt

MR, Singapore

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beach walk, bar, staff
Lưu trú 2 đêm vào Tháng 12, 2023

2/10 - Tồi

Yiheng

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cons Property is rundown Staff overworked and the place is extremely crowded if not full There is an automatic air freshener installed in the room which will automatically dispense the air freshener every 15 to 20 mins - pray that you like the scent Pros Room is big though *Relatively* cheap Front desk staff is friendly and helpful Issues Fittings are rusty - feel free to inspect the outdoor bathtub and the mixer Moldy fittings - Faat mou Water heater and aircon not working when I checked into the room, it was fixed after multiple calls to the front desk. Electricity went out in the middle of the night, woke up sweating in a pitch black room - something I earnestly hope I will never experience ever again. The Pillow case in my room has a peculiar stale odor (smells like the typical smell one gets when the clothes are not fully dry stale coconut oil) - not a smell that I would want to rest my face on. Called the front desk but it was not changed until the next day (during housekeeping) Lesson learnt, never skim on accommodation if one is intending to visit a resort, there's a reason why certain other resorts are charging triple or even quadruple the price and still managed to sell out. I am of the opinion that this resort caters more to domestic tourists. Overall 1 star for me, in all honesty your experience will likely differ but I suggest giving this property a miss unless you would like to experience the issues I stated above. Good luck~
Lưu trú 2 đêm vào Tháng 12, 2023

6/10 - Được

Abdul Nasser, Singapore

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Great place for a short retreat however the place could use some upgrade and a bit more elderly friendly like install bathroom / toilet handle bars and improve overall facade and facilities of the property. It sure could use a new paint job. The Airconditioning was very noisy at night and maintenance told us they need to change parts, so was a bit uncomfortable sleeping (due to noise)
Lưu trú 2 đêm vào Tháng 12, 2023

8/10 - Tốt

Rossy

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room is sound proof though there is live music at night. Once the balcony door is closed, we hardly hear the music. The room is very spacious and good for kids to move around. Bathroom is huge. The pool view is breathtaking! Only one thing that can be improved is the air conditioning. Air con is not so cold. Not sure if it's because the room is big. I wish I had informed the front desk to look into it or change room but my spouse is not keen. Overall, will recommend to others and come back again.
Lưu trú 3 đêm vào Tháng 12, 2023

4/10 - Kém

Douglas

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
As a European traveller, very little on the breakfast menu for the European traveller. No variety regarding TV channels ok if you are a local. No Sport or movies. Wifi not reliable.
Lưu trú 2 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Muhammad

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Umi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Adeline

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Leisurely Stay
A very comfortable leisurely stay at Sand&Sandals. Staff and crew are really friendly and helpful. We had a great time.
Lưu trú 2 đêm vào Tháng 12, 2023

4/10 - Kém

L

Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 12, 2023

8/10 - Tốt

sumit

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Pool needs maintainence.
Lưu trú 2 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Hanafi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Amirrul Asyraf

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023

8/10 - Tốt

Lee

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room big and spacious. Free parking with security. Breakfast limited option. Lots of eatery and shopping options 5pm away from resort.
Lưu trú 2 đêm vào Tháng 11, 2023

6/10 - Được

Noah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Beware, the pictures do not tell the e tire picture. The resort is very rundown. The entire property needs updating. But the staff were absolutely wonderful, given how understaffed and poorly managed they were. And the rooms were very nice.

8/10 - Tốt

MOHAMAD AMIN ARIFF

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2023

10/10 - Xuất sắc

Cindy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
has all it need as a resort, specially want to highlight the japanese restaurant, food is nice with reasonable price. got a lifeband in the evening, near to the beach. they on lights near the beach area, you can walk along the sandy area at night. But this place need some renovation to make the facilities looks more new.
Lưu trú 1 đêm vào Tháng 7, 2023

8/10 - Tốt

Leroy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
If only there are cables i.e HBO or Nexflix would be great !
Lưu trú 2 đêm vào Tháng 9, 2023

6/10 - Được

SAADIAH ABDUL, Singapore

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Pros 1. Access to beach although the beach is quite steep and not swimmable. Beach area has beach hut that's close proximity with one another 2. Variety of food for breakfast although most item such as bread section and the mains were minimally changed throughout our 4D3N stay. 3. Bed were clean when we arrived, everything required such as towels, mineral water, toiletries, sewing kit, iron and ironing board all provided. Cons 1. We booked two rooms for our stay paying RM3000 which is around SGD$$900 for interconnecting room facing the pool. I asked for a complimentary cake which normally hotels with the same rate we paid for would've provided us with a sliced cake at least complimentary. However Sand and Sandals sent us an email quoting me Half kg cake for Rm150, 1 kg cake for RM300 and RM30 for sliced cake. Such a turn off but we decided to give it a chance. 2. Breakfast for kids is chargeable at almost RM50 per day with us paying additional RM140 for the 3 days. 3. Housekeeping was bad..despite doing room cleaning, our rubbish bin was not cleared on second day. Floor still has stain marks means it was not mopped only swept. 4. The refrigerator has very strong unpleasant smell when we open it. 5. This is the worst part, we called housekeeping for additional mineral water and they took 4 hrs/3 calls to deliver them. I had to explain that I need it for my younger daughter who needs her milk and had ran out of clean water to drink before they have it delivered.
Lưu trú 3 đêm vào Tháng 9, 2023

8/10 - Tốt

QUN

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ideal for a slow and easy holidays
Lưu trú 2 đêm vào Tháng 9, 2023

4/10 - Kém

Edward

Lưu trú 2 đêm vào Tháng 8, 2023

10/10 - Xuất sắc

Vincent Yam Hwee

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Spacious rooms, nice pool for kids, little kids playgym, sumptuous hotel breakfast, close to beach.
Lưu trú 1 đêm vào Tháng 8, 2023

4/10 - Kém

Rosalind

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Resort is poorly maintained. Lots of things were broken for e.g. none of the bikes, e-bikes or recreational tools were working even though they had advertised them as available to hotel guests. Apparently the bikes have not been serviced since Covid so unsure why they have not taken the opportunity to fix them by now. The building had broken tiles and fixtures. Hot water wasn’t available for the first 24 hrs. The arcade game room had about a dozen games but only maybe 2 were working. The pillows were ridiculously thick and hard like rocks which gave us headaches. The buffet had a good variety of food but the rice dish often tasted uncooked (rice was hard). Some dishes were ok or good. The tea and coffee station were not refreshed daily. No sugar packets left in the container on day 1 of our stay and none on day 2. I knew they hadn’t refreshed it because there was the same trash in them that hadn’t been removed. Brown sugar packets were available but when I opened one the sugar was all mushy indicating they had been exposed to moisture. When I asked the staff to provide sugar, he handed me the spoiled ones. There was definitely a lack of care for quality and standards at this resort.
Lưu trú 3 đêm vào Tháng 8, 2023

10/10 - Xuất sắc

SHIORI

Đi theo nhóm, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフのサービスがよかった。 鉄板焼きのスタッフが、とてもよい。
Lưu trú 1 đêm vào Tháng 8, 2023

10/10 - Xuất sắc

khairul

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Title: Pleasantly Surprised Family Getaway at Sands and Sandals, Desaru I recently had the pleasure of staying at the "Sands and Sandals" resort in Desaru for a 2-day, 1-night family vacation, and I must say, my expectations were exceeded in more ways than one. Despite some negative online reviews, our experience was truly remarkable. From the moment we arrived, the hospitality was evident. The check-in process was swift and hassle-free, setting a positive tone for our stay. One of the standout features of this resort is the diverse range of eateries available right within the hotel premises. This was a pleasant surprise, as it meant we had a variety of dining options without even needing to leave the hotel. The highlight of our stay was undoubtedly the expansive pool area. The resort has gone above and beyond to cater to all types of guests. There's a lap pool for those seeking some serious swimming, a kids' pool equipped with fun slides, a small waterfall adding a touch of natural beauty, and even a playroom for toddlers. It's safe to say that both young and old alike can find something enjoyable to do here. The access to the beach from the resort grounds was another major plus, making it easy for us to switch between poolside lounging and beach strolls. The attention to family-friendly amenities did not go unnoticed. The playroom and arcade were a hit with our kids, providing them with engaging activities to enjoy throughout our stay. While the overall experience was
Lưu trú 1 đêm vào Tháng 8, 2023

6/10 - Được

DREAMS OF RIHA

Lưu trú 1 đêm vào Tháng 8, 2023

10/10 - Xuất sắc

Rahilah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good clean and staff friendly recommends to stay .
Lưu trú 1 đêm vào Tháng 8, 2023

8/10 - Tốt

Surianiza Meriati

Lưu trú 1 đêm vào Tháng 7, 2023

8/10 - Tốt

WK

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 7, 2023

10/10 - Xuất sắc

April

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Authentic beach resort, but please bring back the hammock if possible.
Lưu trú 1 đêm vào Tháng 7, 2023

10/10 - Xuất sắc

Pauline

Lưu trú 1 đêm vào Tháng 7, 2023

10/10 - Xuất sắc

Hayley

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a very comfortable stay. The staff were super friendly and the facilities excellent. Especially Augustina "Tina" who made my day!
Lưu trú 2 đêm vào Tháng 7, 2023

8/10 - Tốt

Nurhafiza

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is my 4th stay at the hotel and so far I've not experienced any major issues. Hotel is a bit dated but no complains. Housekeeping cleanliness had some hits and miss but overall an ok job. Breakfast variety was good and restaurant staff were friendly & welcoming.
Lưu trú 2 đêm vào Tháng 7, 2023

10/10 - Xuất sắc

Jackson

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Better than my expectations after read the review..breakfast can be better serve with more varieties..breakfast hall bit crowded during peak hour but just come early.
Lưu trú 2 đêm vào Tháng 7, 2023

8/10 - Tốt

Swanie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Large rooms direct access to beach but facilities looks old and limited dining choices. No convenience store and Far away from city centre
Lưu trú 2 đêm vào Tháng 6, 2023

4/10 - Kém

Jassemine

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I already lowered my expectations when booking this resort, but there are still many unacceptable things. Room: the room smelt bad upon our first entry and housekeeping didn’t do a good job cleaning the room. There were leftover wrappers from previous occupants underneath the bed and the toilet door was grimy and full of water stains. Also, the water heater broke down on us twice in the 4 days we were there. Facilities: Run down, but this is true to the photos so no surprises there. The only working facilities in the resort are the pool, indoor playground and game room. Games room/Arcade - half of the machines are not working. They also boast 3 restaurants and 1 cafe, but only 2 restaurants were operational. To be fair, the Japanese restaurant is really good - we ate here every night, but you don’t need to stay in the resort just to dine here. Service: Everything is charged - need transport to the ferry terminal or any attractions? It’s MYR 25 per pax per way. Need a late check out, sure, as long as you pay. Water in the room is complimentary, but we arrived early and the reception told us we would need to purchase our own water prior to check in. It would be preferable to couple the pricing to include transportation as well. Pros: complimentary water & wifi, and buffet breakfast selection was ok. The pool was also well maintained.
Lưu trú 3 đêm vào Tháng 6, 2023