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"Food at restaurant was good but staff were average."

"We had a good experience at Banff Park Lodge. They are undergoing rennovations, which didn't impact our stay very much. The room itself was spacious and modern. I think there might be some undone improvements at this time (i.e. Countertop at the room entryway), but that didn't affect our experience. I look forward to finer touches in the future, like artwork on the walls and such. We took advantage of the pool and had a drink at the bar. It was nice! There were two issues to note, however. Firstly, the onsite parking requires driving through a tight back alleyway to get to the garage door entry at this time due to construction. The road is not well maintained (i.e. Potholes and bumpy). Secondly, the front desk was messaging us through WhatsApp during the stay. This was very convenient to ask questions and make requests. On check-out day, I received and responded to their reminder about the check-out time, which they also confirmed recieving my reply. However, 1 hour before check-out, we got an aggressive knock on the door to remind us about the check-out time again. It caught us by surprise because of how loud it was, and also felt redundant. Better internal communication could have prevented this and made our experience better, especially at the very end of our otherwise great experience."

"Staff were polite and helpful. Very prompt service as well"

"Enjoyed the room and beautiful surroundings."

"Property was immaculate and staff were friendly and helpful."

"Good hotel for a great price in May! Enjoyed our stay, room was clean and nice, only outdated part was the shower in the room but all else was great. Gym is small but awesome they had one, pool and hot tub area was quite nice."

"Hot tubs were hot, great jets, tons of space! Upper Floor hot tubs overlook Main Street. Great area to hang out and sunbath or sit by the fire. "

"The staff are extremely helpful"

"We really enjoyed our stay. Everything was great."