Khách sạn Khu Banff Springs , Banff

"Staff were exceptionally friendly and helpful. Historic "castle" was beautiful!"

"Fairmont Gold is on another level, excellent service, amenities and the food was amazing. I am spoiled now and will have a hard time going anywhere else now"

"Excellent hotel, the staff is fantastic and friendly! The views from the hotel are one of a kind. You get to see mount rundle along with Banff town. It’s magical! "

"Not enough parking outside for taller vehicles "

"Great set up well equipped No plugs in parking lot which was a issue as I drive a diesel and weather was -25 "

"Cozy place to stay and closeby to banff downtown"

"I loved the location of this hotel, right in the heart of downtown, and how helpful the staff were."

"Neat and clean place."

"Very clean, cool showers, friendly staff"

"Room was subpar. Looks completely different than the photos so please be prepared for that when booking especially if you don’t upgrade your room. We found stains on our towels. Every set had a new stain. Even though they were small it was still gross. Bathroom has water damage and the shower head is old and crusty. Overall a fine room to stay in when just used for sleeping but when spending 300$ plus for each night you would hope it was what they showed in the pictures. Will not be returning. "

"The deluxe cabin has everything you need. Staff were friendly and helpful. Cabin was clean. Great location in the mountains."

"Great room, cleanliness and view was stunning. Only thing is the hot tub situation, if there would have been more than one at least per building, it was hard to get a chance to enjoy it there was always overcrowding at the hot tub. Other than that for the room itself 5 stars. Also the parking placement for 401 was a little confusing and questionable. Love that the room supplied and generous amount of shampoo, body wash and conditioner. "

"Breakfast was great. The hot tub was a great new addition to the property. Clean rooms. Nice to be well located. Also coffee ready in the morning so it’s nice to sit and enjoy in the front room. Upon arrival one of the staff was not very welcoming , no smile and told us room wasn’t ready which was ok we were a bit early but she maybe could have been a bit more friendly, maybe a language issue here. ??? "

"Great stay. Rooms were clean and beds were comfy. Pool was fun - there is a waterslide and hot tub. Breakfast options were good and gym had everything I needed. Staff was also helpful and welcoming. I would definitely stay here again!"

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"The hot tub was too hot. Our room was clean and the staff were helpful. "

"The breakfast was awesome. Served rightbin our room with a spectacular view of the 3 Sisters. Hot tub was perfect temperature. "