Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 705/1009 nhận xét" "
10 - Xuất sắc
705
Đánh giá 8 - Tốt. 177/1009 nhận xét" "
8 - Tốt
177
Đánh giá 6 - Được. 70/1009 nhận xét" "
6 - Được
70
Đánh giá 4 - Kém. 34/1009 nhận xét" "
4 - Kém
34
Đánh giá 2 - Tồi. 23/1009 nhận xét" "
2 - Tồi
23
9,4/10
Sạch sẽ
9,4/10
Nhân viên & dịch vụ
9,2/10
Tiện nghi, dịch vụ
9,0/10
Điều kiện & cơ sở vật chất nơi lưu trú
9,0/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Lisa
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful property
Lisa
Lưu trú 3 đêm vào Tháng 5, 2024
Nopparat Aumpa General Manager trả lời vào 27/05/2024
Dear Lisa,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Anna
Đi cùng bạn đồng hành
24/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property near many public transportation options. Amazing spa, pool, and restaurants right in the hotel!
Anna
Lưu trú 2 đêm vào Tháng 5, 2024
Nopparat Aumpa General Manager trả lời vào 27/05/2024
Dear Anna,Thank you for staying at Banyan Tree Bangkok, and for taking the time to write a review about your experience.We are very happy to learn that you enjoyed your time with us and thank you very much for sharing such positive comments especially about our accommodation and our restaurants. We do use these reviews to improve our guests' experiences and I will be sure to share your comments with the team for their recognition. Again, thank you for sharing your experience and we look forward to welcoming you on your next visit to Bangkok and please feel free to recommend Banyan Tree Bangkok to your family and friends.With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Richard, Everett
21/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The best hotel i have stayed in Bangkok, definitely would stay again, it was close to perfect
Richard
Lưu trú 4 đêm vào Tháng 5, 2024
Nopparat Aumpa General Manager trả lời vào 23/05/2024
Dear Richard,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Vanessa
Đi cùng gia đình
21/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stunning views,great tropical pool area,wonderful atmosphere.
Vanessa
Lưu trú 2 đêm vào Tháng 5, 2024
Nopparat Aumpa General Manager trả lời vào 23/05/2024
Dear Vanessa,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Allan
Đi cùng bạn đồng hành
17/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No complaints at all. Very enjoyable and memorable. One suggestion... The unused raised bar on the roof terrace... make it a residents only.
Allan
Lưu trú 4 đêm vào Tháng 5, 2024
Nopparat Aumpa General Manager trả lời vào 23/05/2024
Dear Allan,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Christine
Đi cùng bạn đồng hành
16/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We loved staying at Banyan Tree. The service was incredible. We tried two restaurants here and they were both great. It’s also really quiet, which was nice.
Christine
Lưu trú 3 đêm vào Tháng 5, 2024
Nopparat Aumpa General Manager trả lời vào 16/05/2024
Dear Christine,Thank you for staying at Banyan Tree Bangkok, and for taking the time to write a review about your experience.We are very happy to learn that you enjoyed your time with us and thank you very much for sharing such positive comments especially about our accommodation and our restaurants. We do use these reviews to improve our guests' experiences and I will be sure to share your comments with the team for their recognition. Again, thank you for sharing your experience and we look forward to welcoming you on your next visit to Bangkok and please feel free to recommend Banyan Tree Bangkok to your family and friends.With best regards, Nopparat Aumpa General Manager
4/10 - Kém
Haroon
Đi cùng gia đình
13/05/2024
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ovwrall, service was great but the condition of the hotel and rooms was below par for a hotel that is rated as 5 star. Rooms felt damp and had a consistent odor. It did not feel great to sleep in and was severely out dated.
Haroon
Lưu trú 2 đêm vào Tháng 5, 2024
Nopparat Aumpa General Manager trả lời vào 24/05/2024
Dear Khun Haroon,Thank you for sharing your feedback regarding your recent stay with us.It is very important for us to consistently provide intuitive exceptional services. We are truly sorry to hear about the inconvenience you encountered, particularly from the quality of the room. I will convey your comments to our Director of Engineering for his instant improvements. Please rest assured that all necessary remedial actions will be promptly instituted to rectify and prevent such a concern from reoccurring in the future. Your concerns regarding the conditions of our facilities have been duly noted. Please allow me to inform you that plans for our next renovation project are already underway, and we anticipate significant enhancements to the guest experience upon its completion.Your willingness to share your observations enables us to address areas for improvement and prevent similar issues from arising in the future. Your satisfaction remains our top priority, and we are committed to earning back your trust and loyalty. We sincerely hope for the opportunity to welcome you back in the future, allowing us to demonstrate the strides we have taken to ensure your next stay is flawless.With best regards,Nopparat AumpaSAVP / General Manager
10/10 - Xuất sắc
Summer
12/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love their spa. Everything is excellent!
Summer
Lưu trú 1 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 24/05/2024
Dear Summer,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Edmund
Đi theo nhóm
11/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Repeat stay at this beautiful hotel.
Edmund
Lưu trú 3 đêm vào Tháng 5, 2024
Nopparat Aumpa General Manager trả lời vào 13/05/2024
Dear Edmund,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. We are glad to have you back at our hotel.Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. We hope that we would have a chance to welcome you to Banyan Tree Bangkok again in the near future.With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
ELIE
07/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is very nice and has great roof view, I had dinner on the roof and got good photos.
ELIE
Lưu trú 1 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 07/05/2024
Dear ELIE,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
TOSHIE
Đi cùng gia đình
05/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nopparat Aumpa General Manager trả lời vào 07/05/2024
Dear TOSHIE,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Brett
01/05/2024
Brett
Lưu trú 3 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 23/05/2024
Dear Brett,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Barbara
Đi theo nhóm
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The service was our favourite part of the stay. Rooms were spacious and cleaned often. The complimentary fruits in the room was also a nice touch.
Barbara
Lưu trú 3 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 02/05/2024
Dear Barbara,We are delighted to know that you have stayed at Banyan Tree Bangkok and to learn that you enjoyed your experience with us. Thank you as well for taking the time to share your positive feedback with us. We glad to know that your feedback regarding our services has made your stay with us more wonderful. We hope that these have made your stay with us more relaxing and memorable.I will gladly share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests. Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Banyan Tree Bangkok in the future. With best regards, Nopparat Aumpa General Manager
8/10 - Tốt
chisang
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
chisang
Lưu trú 1 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 02/05/2024
Dear chisang,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
6/10 - Được
youngjun
28/04/2024
Thích: Nhân viên & dịch vụ
youngjun
Lưu trú 2 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 24/05/2024
Dear youngjun,Thank you very much for choosing the hospitality of Banyan Tree Bangkok for your recent stay and sharing your thoughts on your experience.Ensuring the delivery of exceptional and intuitive services is our constant endeavor. My team and I failed to meet your expectations during your stay. With a lack of your personal details, we are unable to locate your reservation and look into it. We would appreciate if you could share your reservation information with us via email for our continuing improvement process. Looking ahead, it is our sincere hope that we would have the privilege of welcoming you back and showcase our genuine hospitality of Banyan Tree Bangkok.With best regards,Nopparat AumpaSAVP / General Manager
10/10 - Xuất sắc
ERIKA
25/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ERIKA
Lưu trú 1 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 26/04/2024
Dear Erika,Thank you for visiting Banyan Tree Bangkok recently and for leaving a positive rating. We are delighted to know that you have enjoyed your experience with us.We do hope to welcome you back again in the near future.With Best Wishes Nopparat Aumpa General Manager
10/10 - Xuất sắc
Ashley
22/04/2024
Ashley
Lưu trú 1 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 13/05/2024
Dear Ashley,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
lotto
Đi cùng gia đình và trẻ nhỏ
19/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall excellent hotel
lotto
Lưu trú 2 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 22/04/2024
Dear Lotto,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
8/10 - Tốt
Robert, KOROR
Đi cùng bạn đồng hành
16/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I would. Recommend to have atleast one full mirror in the room for ladies
All taxies are rip off now days hotel should help recommend guest
Robert
Lưu trú 4 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 17/04/2024
Dear Robert,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards,Nopparat AumpaSAVP / General Manager
10/10 - Xuất sắc
Soojung
Đi cùng gia đình
11/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great price for all the amenities we enjoyed. Staffs were very friendly and helpful. Must stay again
Soojung
Lưu trú 3 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 12/04/2024
Dear Soojung,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
6/10 - Được
Isabelle, SEQUEDIN
Đi cùng gia đình
07/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Un peu déçu pour toute les prestations de la chambre, pour un 5 étoiles, une douche très compliquée à manipuler pour avoir soit de l’eau chaude ou froide, pas de pression, une chasse d’eau qui a beaucoup de difficultés à évacuer,
Restaurant qui ferme à 20 h ?
Isabelle
Lưu trú 3 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 18/04/2024
Dear Khun Isabelle,We're truly sorry to hear about the issues you encountered during your stay. Your feedback is crucial to us, and we're committed to resolving these issues promptly. Please accept our apologies for the inconvenience caused.We're actively working to address the concerns you've raised about the shower, water pressure, flush, and restaurant hours. Your comments will help us improve our services.If there's anything else we can assist you with or if you'd like to discuss your experience further, please don't hesitate to reach out.With best regards,Nopparat AumpaSAVP / General Manager
10/10 - Xuất sắc
EDWARD
Đi cùng gia đình và trẻ nhỏ
06/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel,
Close enough to all areas of interest, good transport nextworks if needing the underground MRT, but we mainly used Grab App for taxi services
Great spot and will not hesitate to stay again
EDWARD
Lưu trú 3 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 12/04/2024
Dear EDWARD,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
TIK SZE
04/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
TIK SZE
Lưu trú 1 đêm vào Tháng 4, 2024
Nopparat Aumpa General Manager trả lời vào 05/04/2024
Dear TIK SZE,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Rachel
29/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rachel
Lưu trú 4 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 22/04/2024
Dear Rachel,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Jennifer
Đi cùng bạn đồng hành
29/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great
Jennifer
Lưu trú 3 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 01/04/2024
Dear Jennifer,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Tsz mui
Đi cùng gia đình và trẻ nhỏ
28/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
酒店洗浴用品器皿難,
夜晚大堂有蚊
早餐食buffet有蚊滋及烏蠅
工作人員很好,熱情
Tsz mui
Lưu trú 1 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 01/04/2024
Dear Tsz mui,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Zeezee
27/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a great location. Beautiful roof top bar.
Zeezee
Lưu trú 3 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 28/03/2024
Dear Lee,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
6/10 - Được
ISHII
26/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
a classic luxury hotel.
takes slightly more time to get to the subway stations than I expected.
ISHII
Lưu trú 3 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 01/04/2024
Dear Khun Ishii,Thank you very much for choosing the hospitality of Banyan Tree Bangkok and sharing your experience with us.My team and I hope that your overall experience with us was a pleasant one. We were however truly sorry for the inconvenience you encountered, particularly from the property location. Please allow me to point out that we provide the complimentary hourly shuttle services to the nearest subway or skytrain station from 9 am to 6 pm everyday. Guests can book for the services in advance with our Concierge Team. Ultimately, it is our hope that we will be given other opportunities in the future to welcome you back and show you the genuine Banyan Tree hospitality again. With best regards,Nopparat AumpaSAVP / General Manager
10/10 - Xuất sắc
Archchun
25/03/2024
Archchun
Lưu trú 7 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 17/04/2024
Dear Archchun,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards,Nopparat AumpaSAVP / General Manager
6/10 - Được
Jon
23/03/2024
Jon
Lưu trú 2 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 12/04/2024
Dear Khun Jon,Thank you very much for staying at Banyan Tree Bangkok and reviewing your experience for us.My team and I regret to hear about the inconvenience you encountered. With a lack of personal information, we were however unable to locate your reservation and look into the areas of your concerns. We would appreciate if you could kindly share your resevation details with us via email so that we can conduct a thorough review of your recent experience for our continuing improvement process.Ultimately, our hope is that this one stay will not completely mar your whole perception of the hotel and that we will be given renewed opportunities in the future to welcome you back to prove that we are worthy of your patronage. With best regards,Nopparat AumpaSAVP / General Manager
10/10 - Xuất sắc
ayako
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
22/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nopparat Aumpa General Manager trả lời vào 22/03/2024
Dear Ayako,We are delighted to know that you have stayed at Banyan Tree Bangkok and to learn that you enjoyed your experience with us. Thank you as well for taking the time to share your positive feedback with us. We glad to know that your feedback regarding our accommodation has made your stay with us more wonderful. We hope that this has made your stay with us more relaxing and memorable.I will gladly share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests. Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Banyan Tree Bangkok in the future. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Terry, Dallas
Đi cùng bạn đồng hành
21/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property and staff are amazing. The roof top restaurant and Moon Bar are a must do. We did find ourselves having to take taxis most places so the location wasnt the most convenient.
Terry
Lưu trú 5 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 22/03/2024
Dear Terri,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
8/10 - Tốt
Kitamura
20/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Kitamura
Lưu trú 5 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 21/03/2024
Dear Kitamura,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
4/10 - Kém
Shinichi
Đi cùng bạn đồng hành
18/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
冷蔵庫がなくてただのクーラーボックスで全く冷えない
テレビ番組のNHK放送がサービスされず
Shinichi
Lưu trú 4 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 04/04/2024
Dear Khun Shinichi, Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok and for taking your time to leave a review for us. It is very important for us to consistently provide intuitive exceptional services. We are truly sorry to hear about the inconvenience you encountered, particularly from the in-room technology. I will convey your comments to our Director of Engineering for his instant improvements. Please rest assured that all necessary remedial actions will be promptly instituted to rectify and prevent such a concern from reoccurring in the future. We have furthermore taken note of your feedback regarding the NHK TV channel availability. Our team will reassess our TV channel offerings to better accommodate guests of various nationalities. Your input is extremely valuable in enhancing our guest experience. Once again, we appreciate you bringing your observations to our attention - allowing us to be aware of what we can do better. We hope that we will be given renewed opportunities to welcome you back to make your stay more seamless next time. With best regards, Nopparat AumpaSAVP / General Manager
10/10 - Xuất sắc
masahiro
Đi cùng bạn đồng hành
17/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフは、良かったが、間違って他のグループの夕食代が請求された
masahiro
Lưu trú 2 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 18/03/2024
Dear masahiro,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Michael
Đi cùng bạn đồng hành
14/03/2024
Thích: Tiện nghi, dịch vụ
The staff are so friendly. I’d highly recommend banyan tree. Everyone that works there goes above and beyond to make your stay comfortable
Michael
Lưu trú 2 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 15/03/2024
Dear Michael,Thank you for staying at Banyan Tree Bangkok, and for taking the time to write a review about your experience.We are very happy to learn that you enjoyed your time with us and thank you very much for sharing such positive comments especially about our staff's services.We do use these reviews to improve our guests' experiences and I will be sure to share your comments with the team for their recognition. Again, thank you for sharing your experience and we look forward to welcoming you on your next visit to Bangkok and please feel free to recommend Banyan Tree Bangkok to your family and friends.With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
kamran
14/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
kamran
Lưu trú 1 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 15/03/2024
Dear kamran,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Trista, Balmain
13/03/2024
Trista
Lưu trú 1 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 04/04/2024
Dear Trista,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
4/10 - Kém
Mikaël, Sevres
11/03/2024
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Room not ready for check in, mistake (one night forgotten) at checkout
Mikaël
Lưu trú 3 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 18/03/2024
Dear Khun Mikael,My team and I highly appreciate you choosing the hospitality of Banyan Tree Bangkok and taking the time to share your recent experience with us.It is very important for us to consistently provide intuitive exceptional services. We are truly sorry to hear about the inconveniences you encountered, particularly from the check-in and check-out experiences. I will convey your comment to our Interim Director of Rooms. Please rest assured that refresher trainings will be underway to ensure the service standards of Banyan Tree are properly maintained. We do value and take our guests’ feedback seriously as we are committed to maintaining our brand standards and enhancing our guest experience. Ultimately, our hope is that we will have renewed opportunities to welcome you back to show you our renowned hospitality when you visit us again next time.With best regards, Nopparat AumpaSAVP / General Manager
10/10 - Xuất sắc
kamran
Đi cùng gia đình
09/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good customer service
kamran
Lưu trú 3 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 11/03/2024
Dear kamran,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Yusuke
Đi cùng bạn đồng hành
07/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
部屋がとても広く、ジムなどの設備も充実していました。コスパよくおすすめです!
Yusuke
Lưu trú 1 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 07/03/2024
Dear Yusuke,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
6/10 - Được
TOSHIROU
Đi theo nhóm
06/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nopparat Aumpa General Manager trả lời vào 07/03/2024
Dear Valued Guest,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. We have also noted of the areas that you feel can be improved.We will share this feedback with the team and look at these aspects of service which we fell short to improve in the future.We do hope that you will consider staying with us on your next visit so that we can show you the essence of the renowned Banyan Tree service.With Best WishesNopparat AumpaGeneral Manager
10/10 - Xuất sắc
matthew
05/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Over all the property is nice. Great staff.
matthew
Lưu trú 1 đêm vào Tháng 2, 2024
Nopparat Aumpa General Manager trả lời vào 06/03/2024
Dear Matthew,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
8/10 - Tốt
kenneth
Đi cùng bạn đồng hành
05/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Helpful staff and very clean but the rooms are starting to look a little tired. Good location and moon bar is good, if a bit expensive.
kenneth
Lưu trú 4 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 06/03/2024
Dear kenneth,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Katie
Đi cùng bạn đồng hành
05/03/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gorgeous room, friendly staff, great dining/drink options
Katie
Lưu trú 2 đêm vào Tháng 3, 2024
Nopparat Aumpa General Manager trả lời vào 06/03/2024
Dear Katie,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Hang yu
04/03/2024
Hang yu
Lưu trú 3 đêm vào Tháng 2, 2024
Nopparat Aumpa General Manager trả lời vào 25/03/2024
Dear Hang yu,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Katsuo
03/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hospitality at the hotel lobby and check-in was amazing!
The room was also clean and comfortable!
Katsuo
Lưu trú 3 đêm vào Tháng 2, 2024
Nopparat Aumpa General Manager trả lời vào 04/03/2024
Dear Katsuo,Thank you for staying at Banyan Tree Bangkok, and for taking the time to write a review about your experience.We are very happy to learn that you enjoyed your time with us and thank you very much for sharing such positive comments especially about our staff's service and our accommodation.We do use these reviews to improve our guests' experiences and I will be sure to share your comments with the team for their recognition. Again, thank you for sharing your experience and we look forward to welcoming you on your next visit to Bangkok and please feel free to recommend Banyan Tree Bangkok to your family and friends.With best regards, Nopparat Aumpa General Manager
4/10 - Kém
Hau Yee
27/02/2024
Hau Yee
Lưu trú 4 đêm vào Tháng 2, 2024
Nopparat Aumpa General Manager trả lời vào 01/03/2024
Dear Hau Yee,Thank you very much for choosing the hospitality of Banyan Tree Bangkok for your recent stay and sharing your thoughts on your experience.Ensuring the delivery of exceptional and intuitive services is our constant endeavor. My team and I are genuinely sorry for the inconvenience you encountered. With a lack of your personal details, we would appreciate if you could share your reservation information with us via email for our continuing improvement process. Looking ahead, it is our sincere hope that we would have the privilege of welcoming you back and showcase our genuine hospitality of Banyan Tree Bangkok.With best regards, Nopparat Aumpa General Manager
10/10 - Xuất sắc
Khách đã xác thực
27/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Khách đã xác thực
Lưu trú 2 đêm vào Tháng 2, 2024
Nopparat Aumpa General Manager trả lời vào 28/02/2024
Dear Valued Guest,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
8/10 - Tốt
natalie
27/02/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel .. staff were average
natalie
Lưu trú 1 đêm vào Tháng 2, 2024
Nopparat Aumpa General Manager trả lời vào 28/02/2024
Dear natalie,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager