We booked our reservation 11 months in advance but COVID prevented our entry into the Kingdom at that time. Although we pre-paid a non-refundable reservation on Expedia, Joseph (the Reservation Supervisor) was gracious in terms of allowing us to modify this even though modifications for non-refundable reservations cannot be done on Expedia. Prior to our arrival, Joseph also helped us secure a hard-to-access dinner reservation (at Raan Jay Fai) on our behalf and accommodated our request for a particular room via email. He was more than happy to do so, and that is the spirit of every staff member at CPS10…and precisely the reason we chose to return to it (and why we already made our December 2021 reservation to stay at this wonderful hotel).
We utilized daily housekeeping who were prompt and kept our place immaculately clean. The front desk staff helped us with several requests (e.g., extending our stay, pool/gym sign up access, printing out travel documents, ordering pizza and taxis) and were happy to oblige, along with concierge and security staff in terms of their tuk-tuk service to the main road. Everyone exuded that positive and loving vibe that makes this hotel #1 for us. We’ve stayed in many hotels around the world and CPS10 is by far our favorite. Lock in the low rates, now, before they increase. But even when they return to pre-COVID rates they’re certainly worth every penny. Please tip all staff well…they REALLY need it these days!