The staff are very very friendly and helpful. Hotel feels safe as you require to tap your hotel card in the lift. Hotel staff are very quick at cleaning the room as well. However, one ratchada buffet was not delectable at all and I was surprised that there is no bedside charging. Charging ports were oddly located far away from the beds. The rooms do not seem soundproof as we are easily woken up by sounds from the corridor and traffic. Nonetheless, staff are very helpful and friendly.