The staff were very friendly and attentive. However, my particular floor and room smelled like mildew. Its almost as if it had a major water leak or something and wasnt completely dried out. They even had a burning scent diffuser in the hallway which proves my point. I couldnt get hot water out of my shower throughout my entire stay, but hot water in the sink worked perfectly fine. Bed and carpet had this moist feeling to it if that makes any sense and it could possibly be from the ac unit. Not entirely sure, but it wasnt very pleasant.