Món Nhật Bản

Nhận xét về Nobu Hotel Barcelona

5 out of 5
Nobu Hotel Barcelona
Avenida de Roma 2-4, Barcelona, Barcelona

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 365/553 nhận xét" "
Đánh giá 8 - Tốt. 93/553 nhận xét" "
Đánh giá 6 - Được. 41/553 nhận xét" "
Đánh giá 4 - Kém. 33/553 nhận xét" "
Đánh giá 2 - Tồi. 21/553 nhận xét" "

9,4/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

9,0/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Harriet

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely stay!
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Experience trả lời vào 25/05/2024
Dear Mr. Harriet, Greetings from Barcelona!Thank you for choosing Nobu Hotel Barcelona, we truly appreciate your feedback.We look forward to welcome you back in Nobu hotel during your next visit in Barcelona.Sincerely,

10/10 - Xuất sắc

martyn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a lovely stay. Rooms lovely and the rooftop area was really nice. Staff really friendly and helpful, will come back again!!!
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Experience trả lời vào 25/05/2024
Dear Martyn, Greetings from Barcelona!Thank you for choosing Nobu Hotel Barcelona, we truly appreciate your feedback.It is of utmost importance to us to ascertain that the facilities of the hotel have met your expectations and, above all, that your comfort has been ensured. We look forward to welcome you back in Nobu hotel during your next visit in Barcelona.Sincerely,

10/10 - Xuất sắc

Alexandra

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was wonderful. Super helpful and accommodating when I accidentally booked the wrong dates. The hotel was great! Very clean. The rooftop area was amazing. Food and drinks were top notch!
Lưu trú 4 đêm vào Tháng 5, 2024
Gerard Sala, Duty Manager trả lời vào 22/05/2024
Dear Alexandra, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We work hard to provide the best service and experiences to all our guests and we are pleased to know we did so. We look forward to welcoming you back very soon. Best regards,

8/10 - Tốt

rebecca

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Service was poor; room and food were great
Lưu trú 1 đêm vào Tháng 5, 2024
Gerard Sala, Duty Manager trả lời vào 22/05/2024
Dear Rebecca, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We work hard to provide the best services to all out guests during all their stay. We will transmit your opinion to all the team to lean and improve to become a better hotel. We look forward to welcoming you back very soon. Best regards,

10/10 - Xuất sắc

Lauren

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
N/A
Lưu trú 1 đêm vào Tháng 4, 2024
Gerard Sala, Duty Manager trả lời vào 22/05/2024
Dear Sina, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

10/10 - Xuất sắc

Carmela

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff, especially Jesus, who helped with room, luggage and orientation. Extremely personable and knowledgeable. All staff friendly and helpful.
Lưu trú 2 đêm vào Tháng 5, 2024
Gerard Sala, Duty Manager trả lời vào 22/05/2024
Dear Camela, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We will forward your comment to the team and specially to Jesus and the team to promote their amazing work. We look forward to welcoming you back very soon. Best regards,

10/10 - Xuất sắc

Daniel

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice rooms, convenient location, excellent service.
Lưu trú 1 đêm vào Tháng 5, 2024
Gerard Sala, Duty Manager trả lời vào 18/05/2024
Dear Daniel, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We are charmed to read you enjoyed the hotel and the facilities. We look forward to give you a warm welcome back very soon at Nobu hotel Barcelona. Best regards

10/10 - Xuất sắc

Patricia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Although it was not due to any fault of the hotel, there was so much construction going on around the property that it made it unattractive and inconvenient to be in that area. We only stayed one night so it really did not affect our visit, but anyone staying for a lengthy time might feel differently.
Lưu trú 1 đêm vào Tháng 5, 2024
Gerard Sala, Duty Manager trả lời vào 18/05/2024
Dear Patricia, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We are charmed to read you enjoyed the hotel event though the outside construction may have bothered a bit, even if the construction is part of an external company and we cannot do much to solve the issue, we apologize. We look forward to give you a warm welcome back very soon at Nobu hotel Barcelona. Best regards

10/10 - Xuất sắc

David, Flowery Branch

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Gerard Sala, Duty Manager trả lời vào 18/05/2024
Dear David, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

10/10 - Xuất sắc

Anne

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Over all amazing hotel
Lưu trú 6 đêm vào Tháng 4, 2024
Guest Experience trả lời vào 12/05/2024
Dear Anne,Thank you for choosing Nobu Hotel Barcelona and to get the time to share your feedback with us. We are very glad you enjoyed and we hope to welcome you again soon.

10/10 - Xuất sắc

Amanda

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient location to main train station and metro to get to other areas of the city
Lưu trú 2 đêm vào Tháng 5, 2024
Gerard Sala, Duty Manager trả lời vào 09/05/2024
Dear Amanda, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

10/10 - Xuất sắc

Alex, Hazel Park

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful property. Will absolutely stay again.
Lưu trú 2 đêm vào Tháng 5, 2024
Gerard Sala, Duty Manager trả lời vào 09/05/2024
Dear Alex, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

10/10 - Xuất sắc

Anna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Gerard Sala, Duty Manager trả lời vào 09/05/2024
Dear Anna, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon.Best regards,

10/10 - Xuất sắc

Lauren

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 4, 2024

8/10 - Tốt

Adrian

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Modern and stylish.
Lưu trú 5 đêm vào Tháng 4, 2024
Patricia Osio trả lời vào 02/05/2024
Dear Adrian,We sincerely thank you for choosing Nobu Hotel Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon.Sincerely,Patricia OsioQuality & Guest Experience Manager

10/10 - Xuất sắc

paul, East Greenwich

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great Staff is wonderful
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Experience Department trả lời vào 01/05/2024
Dear Mr. Paul, First and foremost we would like to thank you for the praising review you shared following your recent visit to Nobu Hotel Barcelona, we are delighted to read that we were able to match your expectations and had a wonderful stay with us.

10/10 - Xuất sắc

Kenneth

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property. Great staff. Will stay again.
Lưu trú 2 đêm vào Tháng 4, 2024
Patricia Osio trả lời vào 01/05/2024
Dear Kenneth,We sincerely thank you for choosing Nobu Hotel Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon.Sincerely,Patricia OsioQuality & Guest Experience Manager

4/10 - Kém

harjinder

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Views from restaurant was stunning
Lưu trú 3 đêm vào Tháng 4, 2024
Gerard Sala, Duty Manager trả lời vào 30/04/2024
Dear Harjinder, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon.Best regards,

10/10 - Xuất sắc

Ricki Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic service, great spa, great food
Lưu trú 3 đêm vào Tháng 4, 2024
Gerard Sala, Duty Manager trả lời vào 30/04/2024
Dear Ricki, We sincerely thank you for choosing Nobu Hotel Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon.Best regards.

10/10 - Xuất sắc

Jordan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff & clean. Slightly out from the centre but metro station 2 min walk from the hotel
Lưu trú 3 đêm vào Tháng 4, 2024
Patricia Osio trả lời vào 28/04/2024
Dear Jordan,We sincerely thank you for choosing Nobu Hotel Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon.Sincerely,Patricia OsioQuality & Guest Experience Manager

8/10 - Tốt

sophie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hôtel très bien sauf la chambre chambre familial lits très petits et vue sur la gare pas top ! Petit déjeuner hors de prix 35 euros pour pas grand chose .un peu sur fait .Ci non hôtel très propre
Lưu trú 3 đêm vào Tháng 4, 2024
Patricia Osio trả lời vào 27/04/2024
Dear Sophie,Thank you for choosing Nobu Hotel Barcelona and for taking the time to share your review with us. We deeply regret any inconvenience caused during your stay and we assure you that we will address the points you have raised with the utmost seriousness.We look forward to welcome you back in Nobu hotel during your next visit in Barcelona. Sincerely,Patricia OsioQuality & Guest Experience Manager

8/10 - Tốt

JENHSIAN, Chestnut Hill

Lưu trú 4 đêm vào Tháng 4, 2024
Gerard Sala, Duty Manager trả lời vào 18/05/2024
Dear Jenhsian, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

2/10 - Tồi

Yasmine

Lưu trú 3 đêm vào Tháng 4, 2024
Gerard Sala, Duty Manager trả lời vào 14/05/2024
Dear Yasmine, First of all, we would like to thank your for stay in Nobu hotel Barcelona and we truly apologize for not meeting your expectations. For this reason, we will speak with all the team to know about your situation and what happened internally, to then improve from it and become better from now on. Even if you do not decide to do so, we would like to ask you to give Nobu hotel Barcelona a second chance and live a truly Nobu experience how it's disserved and redeem your experience. Warm regards.

8/10 - Tốt

Autry

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was very nice and the hotel is definitely 5 star, albeit in a 2/3 star location. Room sizes reflected standard European room sizes. Breakfast was great if included, not worth 35Euro if paying separately.
Lưu trú 2 đêm vào Tháng 4, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 23/04/2024
Dear Autry, Thank you for choosing Nobu hotel Barcelona and for writing your amazing review. We are charmed to read you enjoyed your stay and have met your expectations, we will forward your comment to ensure an improvement in the future. We will be delighted to give you a warm welcome back at Nobu hotel during your next visit to Barcelona. Best regards.

10/10 - Xuất sắc

Autumn Skye

Lưu trú 6 đêm vào Tháng 4, 2024
Gerard Sala, Duty Manager trả lời vào 12/05/2024
Dear Autumn Skye, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

10/10 - Xuất sắc

Jane

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location , clean hotel. Staff were very accommodating
Lưu trú 3 đêm vào Tháng 4, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 23/04/2024
Dear Jane, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We are delighted to hear you enjoyed the hotel and our location. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards

6/10 - Được

Nile

Đi cùng gia đình
When they found out we had a wheelchair person with us even though we had notified them way in advance they charged us an extra $760 and acted surprised. They made us pay it in advance before we could move in.
Lưu trú 5 đêm vào Tháng 4, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 22/04/2024
Dear Nile, Firstly, we would like to thank you for choosing Nobu hotel. We would like to apologize for the situation, as we have adapted rooms for this stays. We will look into the reservation and with the team what happened and we will take the consequent actions. We would be delighted to give you a warm welcome back at Nobu hotel Barcelona to redeem your experience and make it memorable. Warm regards.

10/10 - Xuất sắc

Oli

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Exceptional! From the hotel to the amazing staff, they made us feel so comfortable! They detailed the room so lovely with a bottle of cava and a cake for my partners birthday! Thanks will be staying here again!
Lưu trú 1 đêm vào Tháng 4, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 22/04/2024
Dear Oli, Thank you for choosing Nobu hotel Barcelona. We are delighted to read you enjoyed your stay with us and we met our goals to create a memorable experience. We look forward to give you a warm welcome back at Nobu hotel during your next visit to Barcelona. Best regards.

8/10 - Tốt

Monique

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 18/04/2024
Dear Monique, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

6/10 - Được

Juan

Lưu trú 5 đêm vào Tháng 4, 2024
Gerard Sala, Duty Manager trả lời vào 09/05/2024
Dear Juan, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

2/10 - Tồi

Marais

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Room was outstanding had the best views of town from the 20th floor. Sadly the staff was not great, waiting hour and a half for simple cocktails and food just never arrived. Breakfast was basic and would expected more from a hotel like Nobu. While the views were great the area the hotel is in was not great and felt very dirty and not in standing of what I would expect of the hotel chain. Overall exceptionally poor experience and best avoided.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Experience trả lời vào 14/04/2024
Dear Mr. Marais, Thank you for choosing Nobu Hotel Barcelona and for taking the time to share your review with us. We deeply regret any inconvenience caused during your stay and we assure you that we will address the points you have raised with the utmost seriousness, to avoid repeating these errors in the future.We sincerely apologize once again and sincerely hope for the opportunity to regain your trust. Should you choose to revisit Nobu Barcelona, please feel free to contact us directly. We are committed to ensuring your next experience exceeds your expectations.Sincerely,

10/10 - Xuất sắc

Barrie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gerard helped us with restaurant reservations and captured exactly what we wanted.
Lưu trú 2 đêm vào Tháng 4, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 08/04/2024
Dear Barrie, Thank you for writing the review. It is a pleasure for us helping and going beyond your needs to provide an amazing experience. I wish to personally welcome you back at Nobu hotel Barcelona in the future again. Best regards.

4/10 - Kém

Edgar

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Front desk has no customer service. There was 4 people working the front desk and only one helping out with check in/outs. I felt like I was in a cheap hotel.
Lưu trú 2 đêm vào Tháng 4, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 08/04/2024
Dear Edgar, We would like to extend our most sincere apologies on behalf of the entire team at Nobu Barcelona. We deeply regret any inconvenience caused during your check in and assure you that all our team works very hard to maintaining high-quality standards and providing unforgettable experiences for our guests. We will look into theh situation to understand why happened and learn for the future. We would be pleased if you could give Nobu Barcelona a second chance to redeem your stay and make it memorable. Best regards.

10/10 - Xuất sắc

Mario

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 3 đêm vào Tháng 3, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 08/04/2024
Dear Mario, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

8/10 - Tốt

Megumi

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 3, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 02/04/2024
Dear Megumi, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

10/10 - Xuất sắc

Milan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice vibe and smells very good, clean, gentle calm w. special kind of esprit. Thx
Lưu trú 3 đêm vào Tháng 3, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 25/03/2024
Dear Milan, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We are charmed to read you enjoyed the hotel and our atmosphere. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

8/10 - Tốt

Vanessa

Lưu trú 1 đêm vào Tháng 3, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 15/04/2024
Dear Vanessa, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

10/10 - Xuất sắc

Jonathan

Lưu trú 2 đêm vào Tháng 3, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 15/04/2024
Dear Jonathan, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

8/10 - Tốt

JOSEY

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall our stay at this property was great. The location is great as well. 2 mins walk from the train station. Lots of dining options nearby. Rooms are spacious and equipped. Hotel staff were great and helpful. The negative, being a bit picky is that the washroom design is poor. The shower area is an open concept, so water splashes everywhere. The experience is messed up when you have to keep cleaning the floor to ensure your family, especially kids does not slip. The floor towel does not help as much as it gets wet fast. The rooms did not get ready till 3 pm. This is a bummer when you arrive after a long travel with kids especially.
Lưu trú 3 đêm vào Tháng 3, 2024
Bruno Bellmunt trả lời vào 23/03/2024
Dear [Guest],Thank you for sharing your experience at Nobu Hotel.We are thrilled to hear that you had a great overall stay with us and that our location served you well, being just a short 2-minute walk from the train station and surrounded by plenty of dining options. It's fantastic to know that you found our rooms spacious and well-equipped, and that our team provided helpful assistance throughout your time with us.We apologize for any inconvenience caused by the design of the washroom. Your feedback regarding the open concept shower area and its challenges, especially with children, is valuable to us. We will take this into consideration as we continually strive to enhance our guests' experience.Regarding the timing of room readiness, we apologize for any inconvenience this may have caused, especially after a long journey with children. We understand the importance of a smooth check-in process and will work to ensure rooms are ready in a timely manner.We appreciate your feedback and hope that you were still able to enjoy your stay with us. We look forward to the opportunity to welcome you back to Nobu Hotel in the future and provide you with an even more memorable experience.Warm regards,Bruno Bellmunt.Guest Experience Supervisor.

8/10 - Tốt

Jalil

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 2, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 25/03/2024
Dear Jalil, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

10/10 - Xuất sắc

Johanna, CORAL SPRINGS

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff are amazing
Lưu trú 4 đêm vào Tháng 3, 2024
Bruno Bellmunt trả lời vào 23/03/2024
Dear Ms. Johanna,Thank you so much for your kind words regarding our staff at Nobu Hotel.We are thrilled to hear that you had an amazing experience with our team. Providing exceptional service and creating memorable moments for our guests is our top priority, and it's incredibly rewarding to hear that we succeeded in making your stay special.Your appreciation means the world to us, and we will be sure to pass along your compliments to our dedicated staff members. They will be delighted to know that their efforts contributed to your positive experience.We truly value your feedback and the opportunity to have been of service to you. Should your travels bring you back to our area, we would be honored to welcome you again to Nobu Hotel.Warm regards,Bruno Bellmunt.Guest Experience Supervisor.

10/10 - Xuất sắc

Sylvia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Schönes 5-Sterne-Hotel mit Rooftop-Bar und Pool im 24.Stock. Metro ist 2 Minuten zu Fuß entfernt und 10 Minuten zum Plaza Espania. Sehr guter Service - besonders hervorzuheben ist Sebastian an der Rezeption und Nuria im Restaurant. Schöne große moderne Zimmer mit großem Bad und toller Aussicht. Frühstücksbuffet ist sehr gut: Sekt, Lachs, warme Speisen, Wurst, Käse, Müsli etc. Eierspeisen und Pancakes können bestellt werden. Kaffeespezialitäten können auch bestellt werden.
Lưu trú 5 đêm vào Tháng 3, 2024
Soledad Ferini Guest Experience Supervisor trả lời vào 20/03/2024
Dear Sylvia,Thank you for choosing Nobu hotel Barcelona and for taking the time to share your review with us.We are delighted to read you enjoyed the Nobu facilities and our staff service. We look forward to welcome you back in Nobu hotel during your next visit in Barcelona.Sincerely,

4/10 - Kém

grzegorz

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
I was charged for four breakfasts while I wasn’t registered at the hotel.
Lưu trú 4 đêm vào Tháng 3, 2024
Soledad Ferini Guest Experience Supervisor trả lời vào 20/03/2024
Dear Sir, Thank you for reaching out to us. Could I kindly ask you to call us directly so we can try to resolve this matter as quickly as possible.Kind regards,

8/10 - Tốt

Paola

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
clean and nice
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Experience Team trả lời vào 15/03/2024
Thank you Ms. Paola for your kind feedback, our guest satisfaction is our main goal. We look forward to welcoming you again soon.

10/10 - Xuất sắc

Jack

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient with it being located next to Barcelona Sants, service was excellent, breakfast buffet was also very good, room was clean and well designed - completely faultless from start to end.
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Experience Team. trả lời vào 15/03/2024
Dear Mr. Jack, thank you for your feedback,we are glad you enjoyed your stay with us, our guest satisfaction and happiness is our main goal. We look forward to welcoming you again soon.

10/10 - Xuất sắc

Daniel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had excellent stay at Nobu. Our suite was located on 17th floor. It was luxurious, spacious and quiet. We had scenic view of Barcelona and Sagrada Famillia from our suite. Staffs are friendly, professional and responsive, It is located next to Barcelona Sant train station. Took taxi to center of Barcelona and enjoyed restaurants and famous sites.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Experience Team trả lời vào 15/03/2024
Dear Mr. Daniel, thank you for your feedback, our guest satisfaction and comfort is our main goal. Looking forward to welcoming you again soon.

10/10 - Xuất sắc

Jacek

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2023
Gerard Sala, Operations and Quality Coordinator trả lời vào 25/03/2024
Dear Jacek, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

6/10 - Được

Steven

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location was near train stations so it made it convenient. WiFi sucked. Was never able to connect and had to go to coffee shops to work on class assignments. If you need WiFi, don’t stay here. Nice staff, nice room, but guards are not the nicest.
Giorgia, Guest Experience Team trả lời vào 12/03/2024
Deare Mr. Steven, Thank you very much for choosing Nobu hotel Barcelona and for taking the time to write your review. We are amazed to read you enjoyed the hotel and our strategic location. In relation with the Wifi, we are very sorry for the inconvience and we will speak with the IT department. We look forward to give you a warm welcome back at Nobu hotel and Restaurant during your next visit in Barcelona. Warm regards,

8/10 - Tốt

RURIKO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 25/03/2024
Dear Ruriko, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

8/10 - Tốt

Espen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Fint
Fint hotell, men kanskje «litt over toppen, - Digg middag på toppen - fin frokost. Kanskje litt langt unna de typiske shopping stedene.
Lưu trú 4 đêm vào Tháng 2, 2024
Gerard Sala, Operations and Quality Coordinator trả lời vào 26/02/2024
Dear Espen, Thank you for choosing Nobu hotel Barcelona for your stay in the city. We are charmed to read that you had a great experience with us, even though we are not in the city center, but we have the main station right across the street, which it takes only 10 to 15 minutes to all the main points of interest. We look forward to welcoming you again at Nobu hotel on your next visit to Barcelona. Best regards.