I’m writing to formally file a complaint and request a full refund for my reservation at WoodSpring Suites Baton Rouge, booked through Expedia for one night.
I checked in well after midnight and what I encountered was completely unacceptable. The room was unsafe, unsanitary, and absolutely unfit for any guest. The floor was sticky, there were multiple large dead cockroaches, and none of the light switches worked. The room smelled horrific—like a mix of mildew, old cigarettes, and the dead.
The sheets didn’t appear clean, and I genuinely feared for my health. I seriously wondered if the bedding might have lice or scabies. I honestly would have felt safer sleeping in my rental car, and ultimately, that’s what I nearly had to do.
To make matters worse, when I returned to the front desk to report the issues, the woman there said, “I had a feeling you’d be back,” suggesting the staff knowingly check guests into rooms in that condition. That level of negligence is completely unacceptable.
I immediately left and had to drive around Baton Rouge searching for an alternative hotel. Most places were already fully booked, turning this into a stressful, exhausting, and completely avoidable ordeal.
This was the worst hotel experience of my life. I did not stay, and I am demanding a full refund. I also strongly urge Expedia to reconsider listing this property, as it presents a clear health and safety risk to customers.
