"This 1 star (not two and a half) stars motel (not hotel), has staff who act like they are working at the Marriott. Girls (not ladies) working at the desk in the evening needs a refresher on customer service. First time in California and first impression of them was “yuk.” Let’s be real, though the room seems kept, it’s not high class but the staff did not make up for what is lacking in room quality. Unfortunately reviews and online pictures do not give true descriptions of rooms. Well, I will not be staying here again or even recommend. Not because of the very low class rooms, but due to the customer service. The staff did not even tell me where to go, she just gave me the room key and told me the number. Never been here before, so had to figure it out. Staff does not present professionally. Sits and scrolls on her phone. Seems more like I’m going into the stable where Jesus Christ was born more than a hotel. The stable was even more welcoming. Wave Hotel, you can ‘wave’ your recommendation goodbye. Of course you will still get business because of your location and convenience. I have learned a big lesson, but such is life experience. Thank you.
The breakfast is. Joke. Broken juice machine, stale bagel and left over sweets. Waffle is awful. Thank goodness for Starbucks across the street where I can do proper breakfast. Thank goodness for all the shops, restaurants, malls, many, many, food places around the area.
After my stay I actually went to read the reviews."
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