Dear Mr & Mrs Ellis,We are deeply thanksful and so happy that everything was going well !We are hoping to welcome you a next time !Very Best Regards,La Réception Betty & Emilie & Thibault

Merci infiniment pour votre retour. Au plaisir de vous accueillir une prochaine fois !CordialementToute l'Equipe de l'Abbaye !

Bonjour Mr Gibbons !Thank you very much for your kind message which we really appreciate! We look forward to welcoming you next time in Beaune !Best Regards,Team of the Abbaye de Maizières

We thank you for your comment and are sorry to see your dismay at the typicality of the place. Indeed the whole building can also be described as daunting, it dates from the 12th century. Our hotel is atypical, which gives it its charm and its appeal which we believe contributed to your choice; note that our hostess took care of taking your luggage up to the 3rd floor before your arrival to be pleasant to you (you had two rooms, one without a mezzanine).Aside from the stairs, we hope you were satisfied with the rest of the amenities facilities.Despite your disappointment, we hope you do not regret your stay with us.Best Regards,

We are sorry to learn that you were not completely satisfied with your stay.Our stairs are indeed old and steep because they are of the age of the building: 12th Century (we are a "historic hotel" as indicated on the presentation page of our hotel).The absence of an elevator is well indicated on our hotel page. You would have been known this information if you had clicked on “accessibility” before you book. Please note, however, that one of our receptionists, a lady, kindly helped you by carrying your luggage (3 pieces) to your 2 rooms.

Merci infiniment pour votre retour. Au plaisir de vous accueillir une prochaine fois !CordialementToute l'Equipe de l'Abbaye !