6/10 - Được
D.B.
Đi cùng gia đình
07/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Location of the hotel is convenient, room is spacious and clean. Many shops for small groceries and several very good restaurants outside the hotel are within a 5-minute walk.
When booking through Expedia's website, we reserved a room for 3 people, and this was confirmed. However, later it was mentioned that there are two beds, but an extra bed could be added upon request. We tried to arrange this via the app, but received no response from the hotel. We even tried calling the hotel multiple times, but there was no answer. We also attempted to arrange this directly through Expedia, but were unsuccessful.
Upon check-in, we informed them about the situation, and they added an extra bed for a charge of 300 Yuan per night. However, the bed provided was old, extremely hard, and not comfortable at all. I had it removed after the first night.
The reception staff speaks very poor English. Fortunately, we were able to translate the conversations using an app. During check-in, we were told that the AC throughout the building would not be working for the time being. They couldn't indicate when this AC would be operational. Fortunately, the outside temperature was such that we didn't need it. However, after a few days, the outside temperature rose, causing the temperature in the room to reach 26 degrees Celsius. The AC worked fine in the hotel's common areas, but not in our room. During our stay we moved to 3 different rooms. The reception staff is very helpfull to resolve any issues.
D.B.
Lưu trú 10 đêm vào Tháng 4, 2024