Dear Guest,Thank you so much for taking the time to leave such a glowing review of our hotel. We’re thrilled you had such a wonderful experience and that our staff provided such exceptional service.

Dear Guest,We’re honored to have earned your five-star rating and appreciate your kind words about our comfortable rooms and attentive staff. We look forward to the pleasure of serving you again.

Dear Guest,Thank you so much for taking the time to leave feedback of your stay to continue to help improve our service. We look forward to the pleasure of serving you again.

Dear Guest，Thank you for choosing Regent Beijing and for taking the time to provide feedback of your stay to continue to help improve our service. We really appreciate your time. I would like to start by apologizing to you for the inconvenience you faced during your stay. We have passed your comments to our Housekeeping team who will take action to rectify these issues, and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Please contact me for your next stay so that we may look after you.

Dear Guest,Thank you so much for taking the time to leave such a glowing review of our hotel. We’re thrilled you had such a wonderful experience and tlook forward to the pleasure of serving you again.

Dear Guest,Thank you so much for taking the time to leave such a glowing review of our hotel. We’re thrilled you had such a wonderful experience and that our staff provided such exceptional service.

Dear Guest,Thank you so much for taking the time to leave such a glowing review of our hotel. We’re thrilled you had such a wonderful experience and that our staff provided such exceptional service.

Dear Guest,Thank you for choosing Regent Beijing and taking the time to provide feedback of your stay. We really appreciate your time. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Please contact me for your next stay so that we may look after you.

Dear Guest,Warmest greetings from Regent Beijing!Thank you so much for taking the time to leave such a glowing review of our hotel. We’re thrilled you had such a wonderful experience and that our staff provided such exceptional service.

Dear guest, thank you for choosing Regent Beijing and taking time to write a review for us. Please accept my apoligies for the inconvenience you exprienced during your stay. We have the room with the sizes between 45 to 360 sqaure meters and we will give our staff more training to make sure the right recommendation to guests. The operation period of the swimming pool is from 6:00am to 10:00p.m. If you have any special requirement during your stay please feel free to contact our colleagues. We are sorry that our service didn't meet your expectation. We have noted your comments and hopefully we can have the opportunity to welcome you again. Regent Beijing takes health and hygiene as the top priority at all times and remains committed to the IHG Clean Promise.

Dear guest, thank you for your kind comment. I am glad that you had a good time staying with us. I am sorry that you felt warm in the afternoon in the room and there was no cooling at this period of time. Please accept my apologies for this and I hope we will have the pleasure of welcoming you back when your travels bring you to Beijing again. Regent Beijing takes health and hygiene as the top priority at all times and remains committed to the IHG Clean Promise. Kind regards,

尊敬的宾客，您好！感谢您入住北京丽晶酒店。为客人打造奢华动人的尊崇时光，是我们一直所追求的。非常期待不久的将来再次迎接您的到来。北京丽晶酒店全力确保宾客及同事的健康和安全，并承诺履行洲全项目所有要求。

Dear guest, Thank you for taking the time to review your recent stay at Regent Beijing. We are so happy your experience lived up to your expectations, and what a pleasure to read that you loved all about our property, breakfast and our service. I won't miss to personally thank them for looking after you so well and making your stay extra special. We call it “hospitality from the heart” here at Regent Beijing and this is something not only myself, but all of us stand for and are very proud of.Thank you again and we look forward to welcoming you back in the near future! Regent Beijing takes health and hygiene as the top priority at all times and remains committed to the IHG Clean Promise. Kind regards,

尊敬的Stanley，您好。酒店的地理位置和早餐一直备受客人喜爱。您提到的枕头和床垫的问题，酒店备有多种枕头供客人选择比如荞麦枕，羽绒枕等等；也有硬板可以为客人添加，入住时有任何需要都可以联系服务中心咨询。期待下次有机会为您奉上更好的服务。北京丽晶酒店全力确保宾客及同事的健康和安全，并承诺履行洲全项目所有要求。

尊敬的客人您好，我们很遗憾没有得到您的好评。如果您愿意分享更多的信息我们将非常感激，因为那将有助于我们为更多的客人提供更好的服务。期待您的回复。

尊敬的客人您好！感謝您選擇入住北京麗晶酒店並對我們的服務做出滿分評價。很高興能為您和您的家人提供美好的入住體驗。酒店地理位置優越，無論是從機場來還是去往各大旅遊景點，北京麗晶酒店都是交通便利的優中之選。 酒店全體員工致力於客人提供超越期待的服務。希望您將我們推薦給更多的親朋好友，祝您和您的家人生活愉快。

Dear Pauline, Thank you for your wonderful review. I'm so grateful to have such a dedicated team who always goes one step further to make our guests' experience a memorable one, your kind words and recognition for our team will surely be a great motivation especially to our staffs. Look forward to welcoming you back soon. Warmest regards.

Dear guest, Thank you for you choose Regent Beijing. We look forward to welcoming you back soon. Warm regards,

尊敬的客人您好，感謝您選擇入住北京麗晶酒店並對我們的酒店做出好評。我們很榮幸酒店員工為您提供了令您滿意的服務。酒店已經在逐步翻新設施設備，希望下次能夠為您帶來驚喜。期待與您再相逢。

Dear guest, I am delighted to read you enjoyed our facilities and the hotel location made a difference during your stay.I would be very happy to ensure you have the most enjoyable experience. Kind regards,

Dear guest, Thank you for taking the time to write a review following your recent stay with us at Regent Beijing. I am delighted that you enjoyed your stay with us and you found the hotel suited to your needs. Thank you again and we look forward to welcoming you back in the near future! With warm regards,

Dear guest, Thank you for taking the time to write a review following your recent stay with us at Regent Beijing. I am delighted that you enjoyed your stay with us. My sincere apology for the breakfast not meet you experienced. Once again, thank you for sharing your experience with us and we look forward to welcoming you soon in the near future. Warmest regards,

Dear G, Thank you very much for writing your review on your recent stay at our hotel. Your feedback is extremely valuable to us. We are thrilled you enjoyed your stay, in particular our helpful and kind staff.We are glad to hear that you had a positive experience with us. We are looking forward to welcoming you back in the future. Kind regards,

Dear Guest, Thank you for taking your time to share with us your observations regarding your experience at our hotel. Your comment is highly valuable to us. We understand the experience was not meeting the standards we strive for and would like to sincerely apologize for the inconveniences caused to you during your stay. It is not representative of our hotel’s standards. We have of course already reviewed your comments with the relevant department leaders. We hope we will have the opportunity to welcome you back. Kind Regards,

Dear guest, Thank you for your wonderful review! We are thrilled you enjoyed your stay, in particular our amazing staff services. We hope you will choose to visit us again in the future. Please feel free to contact us directly, should there be anything we can do in advance. Warm Regards, Mr. Nicholas Emery Managing Director

Dear Kee Mun, We are delighted to read you had an enjoyable experience at Regent Beijing with highlights to our services and location. I'm glad to read that you've had a great time when you were in Beijing, and appreciate for call out our wonderful Lina Wang. We look forward to welcoming you back soon! Warm regards, Mr. Nicholas Emery Managing Director

Dear guest, Thank you for staying at Regent Beijing. We look forward to welcoming you back to Regent Beijing again soon. Best Regards,

Dear guest, Thank you for staying with us and taking your valuable time to review our hotel. We are delighted to learn that you were satisfied with the hotel location and services, and it’s our pleasure to serve you. We sincerely hope we can meet you when you next return to Beijing. Best Regards,

Dear guest, warmly greetings from Regent Beijing! Looking forward to welcome you again soon! Warmest regards,

Dear guest, Thank you very much for sharing with us your hotel experience! I am delighted to read you enjoyed our services and room facility. I also noticed the experience was not thoroughly enjoyable and my sincere apologies for the inconveniences caused to you during your stay. Please be assured your feedback has been shared with the relevant department. We look forward to welcoming you soon in the near future. Kind Regards,

Dear Dek, Thank you for staying at Regent Beijing. I am delighted to read you enjoyed our location, breakfast and our staff services. I won't miss to share your brilliant feedback to our team, and thank them for looking after you so well, with the friendliness and professionalism we are so proud of at Regent Beijing.Thank you again and we look forward to welcoming you back in the near future. Kind regards,

Dear Lawrence, Thank you for taking the time to write a review following your recent stay with us at Regent Beijing.I am delighted that you enjoyed your stay with us and appreciate for call out our wonderful staff Will Liu. Myself and the team do sincerely appreciate your kind words.We hope to welcome you back again soon. Kind Regards,

尊敬的客人您好，感謝您選擇北京麗晶酒店並對我們的服務做出好評。非常高興我們能夠贏得您的滿意與信任，期待成為您在北京的首選酒店。