Dear guest, thank you very much for your feedback on our hotel. We highly value your opinions and suggestions, and we deeply sorry for the issues you encountered during your stay with us.Regarding to the problem of the poor shower drainage, we have taken actions to rectify it and ensure that it will not reoccurred again. At the same time, we will also inspect and replace the chargers in the guest rooms to ensure a good user experience.We also greatly appreciate your good comment of our employees. Our employees have always been very professional and helpful at your service, and they will continue to provide high-quality service to our guests.Finally, we would like to express our sincere apologies to you again and promise to continuously improve and enhance the quality of our service, so that every guest can enjoy a pleasant stay experience. If you have any other suggestions or opinions, please feel free to contact us at any time. Sincerely yours, Ella QianDirector of Quality and Learningthe Ritz-Carlton Beijing, Financial Street010-66016666

Dear Vikram, Thank you for sharing your recently experience. It’s great to hear you had such a wonderful time with us. We look forward to welcoming you back very soon. Sincerely yours,

Dear Anonymous, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Dear Valued Guest, We thank you sincerely for your feedback to our hotel, ladies and gentlemen are ready for serving you and impressing you again with our uncommon service and experience in the near future. We wish you well with everything and look forward to greeting again soon. Best Regards.

Dear Valued Guest, Thank you for your feedback. The design of The Ritz-Carlton Beijing, Financial Street was inspired by Chinese traditional philosophy of Fengshui and 5 elements, full of oriental elegance. Our Italian and Chinese restaurants are renowned and popular in Beijing. The hotel has received numerous guests each year with lots of endorsement from them. All the ladies and gentlemen here in our hotel are working hard to deliver great guest experiences. We cherish your feedback and will further enhance all aspects to ensure a great stay for guests, and for your next time stay. We look forward to greetings you again in the near futurue. Sincere Regards.

Dear AA, it is truly a pleasure to read your review of your experience in our hotel. I’m so pleased that our Executive Suite and Chinese style decoration were able to make your stay more special. I hope to see you in Beijing again soon. Thank you.

Dear Tad, Thank you for talking the Time and sharing your recent experience. I would like to apologize for the unpleasant Situation and I can ensure you that we have taken the right actions to correct those. Again my sincere Apologies Sincerely Oliver

ルパン三世様 この度はザ・リッツ・カールトン北京フィナンシャル・ストリートを御利用いただきまして誠に有難うございます。 ご利用頂いたレストラン、客室につきましてお褒めの言葉をいただき、大変光栄に存じます。今後ともに末永くご愛顧いただけるホテルとなるよう従業員一同努力して参る所存にございますので、どうか引き続きのご支援を賜りますようお願い申し上げます。 春節が間近に迫っており、良いお年をお過ごし頂ける事お祈り申し上げますと共に、ルパン三世様のおかえりになられる日を心よりお待ち申し上げております。 ザ・リッツ・カールトン北京フィナンシャル・ストリート 総支配人 アンドリュー・ロジャーズ

Dear Value Guest, I'm so happy to hear you enjoyed your stay in our hotel. I appreciate your feedback there. I do hope your travels bring you back to Beijing, and when they do please let me know so that I can ensure you have a pleasant stay. Thank you again, and I wish you a speedy return! Best regards, Jasmine

Dear Valued Guest, It was a pleasure to read your review of your experience in our hotel in Beijing. It sounds like you found many of our popular spots – the suite, pool and gym. I’m sorry to hear of the inconvenience you faced, however I’m happy to hear that our team swiftly resolved the issue for you! Thanks again for staying with us in Beijing and I hope to see you again soon. Thank you!

Dear Value Guest, I'm so happy to hear you enjoyed your stay in our hotel. I appreciate your feedback there. I do hope your travels bring you back to Beijing, and when they do please let me know so that I can ensure you have a pleasant stay. Thank you again, and I wish you a speedy return! Best regards, Jasmine

Dear Value Gues, I'm so happy to hear you enjoyed your stay in our hotel. I appreciate your feedback there. I do hope your travels bring you back to Beijing, and when they do please let me know so that I can ensure you have a pleasant stay. Thank you again, and I wish you a speedy return! Best regards, Jasmine

Dear Guest, It was a pleasure to have you staying with us on The Financial Street in Beijing! I'm so happy to hear that our team was very friendly and accomodating. Again, thank you for sharing and I do look forward to the opportunity to welcome you back again soon. Warmest regards, Jasmine

尊敬的客人，您好。感谢您选择北京金融街丽思卡尔顿酒店。很遗憾给您的此次旅行带来了不便，我们深感歉意。我们会加快硬件维护与更新的步伐，期待您下次入住时看到我们的努力。再次感谢您的光临，谢谢！

Dear Value Gues, I'm so happy to hear you enjoyed your stay in our hotel. I appreciate your feedback there. I do hope your travels bring you back to Beijing, and when they do please let me know so that I can ensure you have a pleasant stay. Thank you again, and I wish you a speedy return! Best regards, Jasmine