Khách sạn Bel Air South , Bel Air

"The front desk guy with curly hair and glasses short height is very rude extremely disatisfied he yelled at me on phone when my husband came to bring my dinner told me to talk to him in the parking lot ."

"It was a pleasant experience. Our only issue was that the pool was under renovation, which we can't hold against them for making improvements."

"Poorly decorated, no soap, too small,"

"I had a great experience with the employee working the front desk, so I gave 5 stars for that experience. However, I was really disappointed in the experience overall, so much so I didn't even stay at all. I booked this hotel because from the photos online, it looked well maintained, the rooms looked great, and overall it looked like a fine place to stay for a few days. When I pulled up to the location I saw that the hotel looked very run-down, I struggled for probably 5 minutes to even open...

"Bugs in the pullout couch. Stained, dirty old furniture."

"Good for a one night stay, don’t get a room overlooking the pool, the light are too bright"

"Tiene insectos y chinches por todos lados y eso es asqueroso me picaron todo el cuerpo"

"Staff were helpful. Room was comfortable enough and clean, but in dire need of an upgrade. Wall paper peeling. My room was over run with ants on the 3rd floor!! Breakfast area was well stocked on first day. Poor on the second day. No staff around for 30 minutes"

"Ok for a quick visit but wouldn't recommend for anything beyond a weekend stay. Please be aware that people do not respect the non-smoking signs throughout the hotel. My room reeked of cigarette smoke and I had to keep the AC going to filter out the smell. Mu entire side of the hotel was non-smoking. Also I wouldn't recommend bringing kids there. There are people with kids there but there some things I wouldn't want my kids seeing that I'd have to explain. The staff was awesome and very...

"The staff at the hotel were very friendly and polite."

"If I wanted to see creatures then I'd have stayed at the zoo. As a 25 year disabled veteran, ive been in all kinds of places. THIS WAS THE WORST. I notified management about the roach/ spider problem and the insects were bold. This was a NO cat hotel period. Why did i notice several cats sitting on the windows. Answer. To catch the mice and rats I heard running. If you call and no one answers. Its because management is in the parking lot working on cars. In my 25 years in military and 20...

"The room odor was horrible, so the front desk associate decided to show another room on the 3rd floor— no better. There were bugs on the floor and on the A/C unit. So I requested a refund, was told that the manager was out for the night and to call in the morning. I was given an initial refund for the room deposit the same night I left. But, was declined my refund the following day — so I’m disputing the charge with my bank. Horrible 30 mins experience. Get a real hotel. This one is dirty."

"Just what we needed! Nothing fancy, just a good room at a great price."

"Clean and peaceful place."

"Wonderful stay! Very accommodating, relaxing, and great breakfast."

"Staff"

"Clean rooms good breakfast helpful staff easy checking in and check outs. Clean premises overall well manicured grass and hedges. Cold, air conditioned rooms with free ice machines and easily accessible pool area. Weight rooms available made new want to stay longer. Good hotel good stay. I highly recommend."

"The elevator was out of service. I had to go up 4 flights of stairs."

"Dirty property, many hairs on beds, smoke small everywhere."

"BREAKFAST WAS HORRIBLE BOTH MORNINGS, no choices, eggs terrible same crap every morning. Waffle maker broke. Places was clean AC is not cold had to ask for them to fix Will not stay there again . Whoever say it's excellent LIES LIES"